• Report: #855443

Complaint Review: 2Checkout

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  • Submitted: Sat, March 17, 2012
  • Updated: Sat, March 17, 2012

  • Reported By: Jeffrey — Iowa United States of America
2Checkout
1785 ObrienRd Columbus, ohio Internet, Ohio United States of America

2Checkout 2co No Help from this company...they bill me.. Internet, Ohio

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I payed for an order from a website the company that billed me was 2checkout.  2 weeks passed and I did not get my order that I payed $245 for and this company did not answer my email messages.  they were in china and I cant call china.  My bank told me that 2checkout billed so I emailed them for help.  After emailing them three times they still refused to help me.  I could not believe it, they billed me and refused to help.  All the messages from them sound the same.

message one:  2CO.com is a payment processing company for the Seller and we can help you regarding payment related inquiries.  However, you will need to contact the Seller directly for this customer service inquiry. The contact information can be found on the Sellers website.   Thankyou for  contacting 2CO.com and have a great day. 

message two: 2CO.com is a payment processing company for the Seller and we can help you regarding payment related inquiries. I understand your frustration with the Seller. Unfortunately, you will need to work it out with the Seller.  I will note
your concern in our system since we monitor complaints against our Sellers as we have fairly strict performance standards for those Sellers for which we process payments.
Thank you for contacting 2CO.com and have a great day.

How can I have a nice day when I payed 245 and dont get my order.

last message: 2CO.com is a payment processing company for the Seller and we can help you regarding payment related inquiries.  I understand your frustration with the Seller. 
Unfortunately, you will need to work it out with the Seller.  I will note your concern in our system since we monitor complaints against our Sellers as we have fairly strict performance standards for those Sellers for which we process
payments.  I have provided you with the Seller contact information that we have on file for  them.  Thank you for contacting $2CO.com and have a great day.

 Again they refuse to help and they tell me to help a great day.

So I called 2checkout on my lunch breakguess what they said on the phone?  You are correct..I spoke to someone that read me the same message..2CO.com is a payment processing company for the Seller and we can help you regarding payment related inquiries.  However, you will need to contact the Seller directly for this customer service inquiry. The
contact information can be found on the Sellers website.

This report was posted on Ripoff Report on 03/17/2012 08:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/2Checkout/Internet-Ohio-/2Checkout-2co-No-Help-from-this-companythey-bill-me-Internet-Ohio-855443. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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