- Report: #1090154
Report - Rebuttal - Arbitrate
Complaint Review: 2Crave Alloys(Wheels)
2Crave Alloys(Wheels)16000 Heron Ave La Mirada, California USA
2Crave Alloys, Wheels, Will Not Honor Warranty for defective product La Mirada California
*Author of original report: 2Crave worked with me to remedy the problem
*Author of original report: So what do I do???
*UPDATE Employee: Corrosion
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Purchased and installed wheels from 2Crave alloy less than a year ago. Wheels corroded at the seam on all four wheels. Contacted company by email. No response. Called and spoke to a customer service rep who assured me he would look into the issue.
Emailed photos of damage to him like requested. No call back after a reasonable amount of time. Eventually made contact and rep stated he would have to check with the factory to determine the problem. Called back on date and time when told and the rep continously avoided my calls.
After about a month of leaving messages and repeated calls, finally made contact. Rep stated that brake dust caused the corrosion on the wheels. Really? Brake Dust?
I cleaned and maintained the wheels with soap and water on a weekly basis if not two times a week, and this company claims that brake dust causes corrosion on wheels less than a year old? Unreal. [continued below]....
I have never had custom wheels corrode, much less be told that 2crave wheels are suseptable to corrosion due to brake dust. I suppose you need a car without brakes to use these wheels.
This report was posted on Ripoff Report on 10/07/2013 02:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/2Crave-AlloysWheels/La-Mirada-California-90638/2Crave-Alloys-Wheels-Will-Not-Honor-Warranty-for-defective-product-La-Mirada-California-1090154. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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