• Report: #983075

Complaint Review: 3 Day Blinds Scottsdale

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  • Submitted: Sun, December 16, 2012
  • Updated: Mon, December 17, 2012

  • Reported By: Sandra — Scottsdale Arizona United States of America
3 Day Blinds Scottsdale
25 Technology Dr. Irvine, California United States of America

3 Day Blinds Scottsdale Terrible service. I am owed a refund over $900 from a year ago!! Irvine, California

*UPDATE Employee: 3 Day Blinds

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I have had a horrible experience with 3 Day Blinds Scottsdale. They were located in The Great Indoors in Scottsdale. I ordered 7 blinds in December 2011. When installed, 5 of the blind were either too wide(4), the cord was on the wrong side (1), or the blind wasn't included with the others on the day of the install(1). I won't even go into the issue of the newly trained installer drilling a hole into the wrong wall in order to make a blind fit. After two additional installation appointments, 5of the 7 blinds were installed ok, however, 1 is still too wide and it's difficult to get to the cord to open it. That leaves me with the final issue of the 2 blinds that I still do not have after 1 year and for which I have attempted to get a refund with no luck. After 4 install appointments, each time the 2 blinds either weren't correct size(TV room) or simply left off the truck. At this pint it was 5 months after I placed the order and I asked for a refund. I spoke to a customer service woman numerous times, she refused my request and kept telling me the blinds were corrected and ready to install. The funny thing was, the installer company (a subcontractor working fir 4 Day Blinds)called and told me the reorder hadn't been completed. I am now going to file with small claims court for the $900+ I am owed.

This report was posted on Ripoff Report on 12/16/2012 09:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/3-Day-Blinds-Scottsdale/Irvine-California-92618/3-Day-Blinds-Scottsdale-Terrible-service-I-am-owed-a-refund-over-900-from-a-year-ago-983075. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

3 Day Blinds

AUTHOR: Amber Neeley - 3 Day Blinds - (United States of America)

Hello Sandra,
 
My name is Amber and I manage customer service for 3 Day Blinds at our corporate office. I would like to offer assistance to resolve the situation you describe in this post by connecting with you directly. With the limited information on this report about your name and general location I was unable to locate your account in our system. I would be happy to communicate with you directly, but I am going to need more specific information to assist.
 
I would offer my personal email address if the rip off report rules allowed me to do so, but know that my management team and I can be reached at the main office. I will be looking for a response to this post with details about your last name, address, or any other details that may help me locate your account .
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