- Report: #1010847
Report - Rebuttal - Arbitrate
Complaint Review: 360Training.com
360Training.comInternet United States of America
360Training.com Lamar Institute of Technology False advertisement, deceptive selling practices, horrible customer service! Internet
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On January 14, 2013 I purchased the "Ultimate Package" which shows in the ad to come with a color Nook. I verified with the sales rep, Brian and he said "Yes, this comes with the latest edition of the color Nook and will be delivered within 5 business days". On the 7th day when I had not received the package I called the customer service number. I spoke to Jonielle who advised me that the package did not come with a Nook and that I must download the PDF files to my own device. After arguing for 30 minutes she said she would look into it and get back to me. Later that evening I received an email stating that she was sorry for the mistake and my "Kindle Fire", which is a color tablet, would be overnighted to me. I received the package the next day only to open and find a black and white Nook.
I emailed Jonielle who spoke with a supervisor and said this was the only tablet offered and I could exchange it at Barnes and Noble and pay the difference for the color tablet ($120 plus tax). I then asked for my email to be forwarded to a supervisor and replied to within the day. 3 days later I received an email from Edan Hilili saying that he would have an answer for me the next afternoon. 2 days later he finally responded to me. He forwarded an email in which his supervisor Angie Shipe basically said, "the Nook is free in the package and there will be no refund for the price difference the customer had to pay to get the actual Nook that was advertised and sold to her." At that point I got online and got another sales person through virtual chat and asked if it was a color Nook that came with the package and was once again told yes. I made a screen shot of the chat to have as proof.
The icing on the cake.. Since I am now almost 4 weeks behind schedule on my classes, I decided last night to go ahead and use the black and white Nook they sent, just so I don't lose my job during this fiasco... Guess what? They included an instruction sheet that tells me to "enter the code above to download your ebook".... NO CODE IN THE BOX... Completely blank where they should have filled it in. Nice. I call customer support and they have no idea what I am talking about... Alfie tells me that he will call me back within 30 minutes... It's now been 18 hours and NO CALL BACK.
I have wasted over 3 weeks trying to get what I paid for and I am irrate at this point. Since I have wasted so much time, energy and money I do not mind wasting a little more to make sure that your companies do not falsely advertise and fraudulently sell this to any other people.
As of today the ad is STILL up with the color Nook and the sales reps are still saying the color Nook comes in the "Ultimate Package".
This report was posted on Ripoff Report on 02/08/2013 09:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/360Trainingcom/internet/360Trainingcom-Lamar-Institute-of-Technology-False-advertisement-deceptive-selling-pract-1010847. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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