- Report: #1099676
Report - Rebuttal - Arbitrate
Complaint Review: 39dollareyeglasses.com
39dollareyeglasses.com60 Plant Ave Suite 4 Hauppauge, New York USA
39dollareyeglasses.com Value Eyecare Network, Inc Fraud, defective goods, failure to refund Hauppauge New York
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Ordered presciption glasses on a rush basis. Comapny sent the wrong prescription. When an immediate replacement was requested, company refused. Refused to refund purchase. As a result, we had to order an expensive replacement from a local vendor and initiate a chargeback with our credit card provider. These guys have ZERO customer service and absolutely no regard for their customer. They have no phone support to speak of and their online support is clearly based in China. Never knew a chat support session could actually be insulting. We have dealt with many Chinese firms before without a problem, but these folks need to be put out of business--something that will likely occur once their merchant account is closed for excessive chargebacks.
This report was posted on Ripoff Report on 11/15/2013 05:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/39dollareyeglassescom/Hauppauge-New-York-11788/39dollareyeglassescom-Value-Eyecare-Network-Inc-Fraud-defective-goods-failure-to-refu-1099676. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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