Pleas read the Correspondence below, It says it all, Buyer beware Here. It's like fencing with the Devil to get a fair shake! start at the bottom and read up for a better feel of events.
Sent: Friday, March 16, 2012 2:30 PM
To: 3B Satisfaction
Subject: Re: Peply: Help
You Must be as ignorant as your help. The unit was never opened before your people unfairly had already denied me the warranty and the new one was bought and paid for and installed. Quit grasping at straws. Your a poor representative for any Company and I am glad not to know you. You totally lack responsibility and fairness and all will soon Know! Have a Great day.
On 3/16/2012 2:06 PM, 3B Satisfaction wrote:
Our position was stated and we will honor what has been said. If you do not want to take advantage of it that is up to you. [continued below]....
..... The warranty was changed to a 2 year in October of 2011 because of a few improvements to the supplies internal components. We have no way to verify what you are saying is true, despite the disassembly of the power supply, which voided the warranty anyway so it is really a black and white affair at this point. Had you not broken the seal and tampered with the warranty we may have had other options for you. That pretty much lost you any ground you might have had to begin with. Please understand that.
The rest of what you are unhappy about has been handled already, and while it is unfortunate that there was a delay on processing something on our end, it is just human error and I do apologize for it.
From: Daniel Oliver
Sent: Friday, March 16, 2012 1:03 PM
To: satisfaction 3btech
Subject: Re:Peply: Help
I understand You do not make the power supply, but you sell it as a Quality Unit.
I know the photos show the lack of workmanship and quality in the one You sold me. As your Site advertises this unit should fall under the current Two year warranty! I had less than seventeen months of very light use on it.
You say you only have a Few come back a month and they are not a source of a failure. What more proof do you need of a total, dangerous, and complete failure? You say you have no way to validate what happened to the unit. You refuse to send me a Return Shipping Label so I can forward the unit to you for inspection and replacement. One look at it and You wouldhave no honest questions as to what caused the Dangerous Failure! I would think anyone that sells as many units as You do would show more concern for you customers Safety and the true Quality of what Your selling!
If You would have read my letter with more concern You would have realized I have already Bought a replacement unit from you even though it was and still is in warranty. Why would I want to pay for a third one even at discount. I didn't sell the defective product you did!! I just asked for the cost of the second unit refunded to me or a backup replacement unit in case of future Failures.. I would have thought you would have welcomed the opportunity to inspect the poor and unsafe workmanship in this unit. It took over a week to get the new one I bought. Your people couldn't even put a credit card number in correctly. Then after a week I had to call and find out why I had not received my power supply. The man just went home. He never emailed, never called, or even tried to put the correct number I had given him in again. Customer ID Sales Rep ID ZVB0528 Invoice # R70802 This was even after I told him I needed the computer running ASAP! No concern here either, He even laughed at the mistake! I told him I did not find it Funny...
Thank You for the freedom of conscious to Post this correspond in any and all reviews and electronic news groups I can find. This is the only avenue You leave me for recourse if indeed this is your final commentary. I will have to find a more Stand up, Detailed, and Truly Customer Concerned, Company to deal with in the future.
On 3/15/2012 5:51 PM, Daniel Oliver wrote:
-------- Original Message --------
Subject: RE: Fwd: Help
Date: Thu, 15 Mar 2012 17:04:59 -0400
From: 3B Satisfaction <satisfaction
Ok, please understand we do not make the supplies. We only sell them. We do support the warranty for the PSUs, however.
We had a 1 year warranty but changed that to a 2 year recently due to the fact that we had some minor changes to the quality of the parts inside. We rarely have these fail and considering that we sell 12,000 or more a year with almost no problems I would say it is a very reliable PSU. They go into every single PC we build here and are NOT a source of failure. I see about 3 come back a month needing to be replaced for various reasons, much of it is due to electrical surges and storms, though.
We have no way to validate what happened and the PSU is not covered under a warranty at this point. We will not be providing a return shipping label, nor will we replace the supply under an expired warranty.
If you want to replace the supply just buy another unit online and put a note in the comment box on checkout: GIVE TO JOSH FOR $24.99.
I will give you a discount on the PSU: http://3btech.net/newv2vi6020p.html
That will be all the commentary 3BTech can offer at this point and I appreciate that you sent pictures and took the time to explain.
To: satisfaction 3btech
Subject: Fwd: Fwd: Help The support contact page on your web site has no send
Help! I bought a Desk top PC from 3b Tech Sept 30 2010. Early this Feb I heard a very loud crack from this computer! It was shut down by the circuit protection in my power supply backup. There was a strong burnt smell emitting from the computer power supply. It was Your( Viotek Pro PS-VTK-600W-24Pin-V2) power supply unit.
I called 3b Tech but they said it had only a one year warranty and I would have to buy another. I was disappointed but I did. They said every thing else was strangely warrantied for three years!! I bought your same mode power supply and installed It. The computer is working fine now. Why dose it say on your home page most Power Supplies even those in others OEM are covered for Two years??
It really started to bother me why the old one blew so early, and so loud! So I opened it up and I was shocked at what I found. The main power feed wire was cut too short so it was pulled down tight over the heat sink grill. The wire was not TNN quality and melted grounding the feed wire and melting it to the heat sink grill. Thank God I had a power backup breaker to protect my house from a fire. The center of the fan was brown through the aluminum label and the fan hard to turn. It too seemed to have also prematurely failed adding to the problem. Such poor workmanship and materials!! Shame on You. I would very much like a refund and or a replacement unit, as I now doubt the life of your product. I Have Photos of the defective unit and a copy of bill from 3b Tech and will gladly return the defective product at your cost. Two Photos attached.
This is my second Email to You. I would hope I Won't have to start news grouping out this Email ............. with no reply or results! Your call.
Thank Your Help!
New Power Supply Order
Order # R70802 Viotek V2 600W Customer ID R006800
$39.94 -Discount= $34.94
Computer Order: 09/30/2010
Date Thu Sep 30 21:40:50 EDT 2010
Ship to Daneil Oliver
1019 Grove St
Greensburg PA 15601
US United States
Residential This is a residential / home address
greetingcard * No Thank You
Bill to Same
Via Ground (FREE Shipping *)
Name Code Qty Each Options
3B Tech Complete Computer PB-SYS-PCD-IN-I3 1 599.99 Add a Wireless Card = None
Special: Windows 7 PC Add a monitor = No thank you
with Intel Core i3 Dual Warranty Upgrade (price based on
Core 2.93GHZ, 4GB DDR3, configured options minus the
1TB, DVDRW, DVI and HDMI upgrade fee) = [WAR-1YEAR] qty 1
Standard One Year warranty