• Report: #855136

Complaint Review: 3B Tech

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  • Submitted: Fri, March 16, 2012
  • Updated: Tue, April 24, 2012

  • Reported By: Daniel — Greensburg Pennsylvania United States of America
3B Tech
Internet United States of America

3B Tech Warranty and dangerous product failure to be concerned or replace. Hard To Deal With!! Internet

*Consumer Comment: Oh really?

*Author of original report: No Brain Here

*Consumer Comment: Goodbye!

*Author of original report: Beam Me Up!

*Consumer Comment: Wouldn't the UPS breaker go off before the house one?

*Consumer Comment: Dano, Ashley's right, you're an idiot...

*Consumer Comment: You are insane

*Consumer Comment: Daniel

*Author of original report: Reply to Ken

*Consumer Comment: OEM vs Retail

*Consumer Comment: Boo Hoo

*Author of original report: Not that Simple

*Consumer Comment: Warranty

*Author of original report: It dose Matter!

*Consumer Comment: Warranty

*Consumer Comment: Good Grief!...What a drama queen.

*Author of original report: What Fusible Device??

*Consumer Comment: Let's see if I've got this right....

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Pleas read the Correspondence below, It says it all,  Buyer beware Here. It's like fencing with the Devil to get a fair shake! start at the bottom and read up for a better feel of events.

From:Daniel Oliver
Sent: Friday, March 16, 2012 2:30 PM
To: 3B Satisfaction
Subject: Re: Peply: Help
 
You Must be as ignorant as your help. The unit was never opened before your people unfairly had already denied me the warranty and the new one was bought and paid for and installed. Quit grasping at straws. Your a poor representative for any Company and I am glad not to know you. You totally lack responsibility and fairness and all will soon  Know! Have a Great day.


On 3/16/2012 2:06 PM, 3B Satisfaction wrote:
Our position was stated and we will honor what has been said.  If you do not want to take advantage of it that is up to you. [continued below]....
.....  The warranty was changed to a 2 year in October of 2011 because of a few improvements to the supplies internal components.  We have no way to verify what you are saying is true, despite the disassembly of the power supply, which voided the warranty anyway so it is really a black and white affair at this point.  Had you not broken the seal and tampered with the warranty we may have had other options for you.  That pretty much lost you any ground you might have had to begin with.  Please understand that.
 
The rest of what you are unhappy about has been handled already, and while it is unfortunate that there was a delay on processing something on our end, it is just human error and I do apologize for it.
 
Thank You
Josh
877-328-3248
(Sales)


From: Daniel Oliver
Sent: Friday, March 16, 2012 1:03 PM
To: satisfaction 3btech
Subject: Re:Peply: Help
 
I understand You do not make the power supply, but you sell it as a Quality Unit.

I know the photos show the lack of workmanship and quality in the one You sold me. As your Site advertises this unit should fall under the current Two year warranty! I had less than seventeen months of very light use on it.

You say you only have a Few come back a month and they are not a source of a failure. What more proof do you need of a total, dangerous, and complete failure?  You say you have no way to validate what happened to the unit. You refuse to send me a Return Shipping Label so I can forward the unit to you for inspection and replacement. One look at it and You wouldhave no honest questions as to what caused the Dangerous Failure! I would think anyone that sells as many units as You do would show more concern for you customers Safety and the true Quality of what Your selling!

If You would have read my letter with more concern You would have realized I have already Bought a replacement unit from you even though it was and still is in warranty. Why would I want to pay for a third one even at discount. I didn't sell the defective product you did!! I just asked for the cost of the second unit refunded to me or a backup replacement unit in case of future Failures.. I would have thought you would have welcomed the opportunity to inspect the poor and unsafe workmanship in this unit. It took over a week to get the new one I bought. Your people couldn't even put a credit card number in correctly. Then after a week I had to call and find out why I had not received  my power supply. The man just went home. He never emailed, never called, or even tried to put the correct number I had given him in again.    Customer ID Sales Rep ID ZVB0528  Invoice # R70802   This was even after I told him I needed the computer running ASAP! No concern here either, He even laughed at the mistake! I told him I did not find it Funny...

Thank You for the freedom of conscious to Post this correspond in any and all reviews and electronic news groups I can find. This is the only avenue You leave me for recourse if indeed this is your final commentary. I will have to find a more Stand up, Detailed, and Truly Customer Concerned, Company to deal with in the future.


On 3/15/2012 5:51 PM, Daniel Oliver wrote:
-------- Original Message --------
Subject: RE: Fwd: Help
Date: Thu, 15 Mar 2012 17:04:59 -0400
From: 3B Satisfaction <satisfaction
To: <dano

Ok, please understand we do not make the supplies.  We only sell them.  We do support the warranty for the PSUs, however.
 
We had a 1 year warranty but changed that to a 2 year recently due to the fact that we had some minor changes to the quality of the parts inside.  We rarely have these fail and considering that we sell 12,000 or more a year with almost no problems I would say it is a very reliable PSU.  They go into every single PC we build here and are NOT a source of failure.  I see about 3 come back a month needing to be replaced for various reasons, much of it is due to electrical surges and storms, though.
 
We have no way to validate what happened and the PSU is not covered under a warranty at this point.  We will not be providing a return shipping label, nor will we replace the supply under an expired warranty.
 
If you want to replace the supply just buy another unit online and put a note in the comment box on checkout: GIVE TO JOSH FOR $24.99.
 
I will give you a discount on the PSU: http://3btech.net/newv2vi6020p.html
 
That will be all the commentary 3BTech can offer at this point and I appreciate that you sent pictures and took the time to explain.

Thank You
Josh
877-328-3248
(Sales)


To: satisfaction 3btech
Subject: Fwd: Fwd: Help The support contact page on your web site has no send
Button???

Help! I bought a Desk top PC from 3b Tech Sept 30 2010. Early this Feb I heard a very loud crack from this computer! It was shut down by the circuit protection in my power supply backup. There was a strong burnt smell emitting from the computer power supply. It was Your( Viotek Pro PS-VTK-600W-24Pin-V2) power  supply unit.

I called 3b Tech but they said it had only a one year warranty and I would have to buy another. I was disappointed but I did. They said every thing else was strangely warrantied  for three years!! I bought your same mode power supply and installed It. The computer is working fine now. Why dose it say on your home page most Power Supplies  even those in others OEM are covered for Two years??

It really started to bother me why the old one  blew so early, and so loud! So I opened it up and I was shocked at what I found. The main power feed wire was cut too short so it was pulled down tight over the heat sink grill. The wire was not TNN quality and melted grounding the feed wire and melting it to the heat sink grill. Thank God I had a power backup breaker to protect my house from a fire. The center of the fan was brown through the aluminum label and the fan hard to turn. It too seemed to have also prematurely failed  adding to the problem. Such poor workmanship and materials!!  Shame on You. I would very much  like a refund and or a replacement unit, as I now doubt the life of your product. I Have Photos of the defective unit and a copy of bill from 3b Tech and will gladly return the defective product at your cost.  Two Photos attached.

This is my second Email to You. I would hope I Won't have to start news grouping out this Email ............. with no reply or results! Your call.

Thank Your Help!

dano

New Power Supply Order
3BTech  2/16/2012
Order # R70802   Viotek V2 600W Customer  ID R006800
$39.94  -Discount= $34.94

Computer Order: 09/30/2010

Date      Thu Sep 30 21:40:50 EDT 2010
Ship to  Daneil Oliver
             1019 Grove St
             Greensburg PA 15601
             US United States
             7248348888
Residential  This is a residential / home address
Terms   yes
greetingcard  * No Thank You
Bill to  Same
Dropship     no
E-Mail          
emailpromotions  yes
Via  Ground (FREE Shipping *)
Payment   Visa
 
Name                       Code                   Qty    Each  Options
-------------------------------------------------------------------------------------------------
3B Tech Complete Computer  PB-SYS-PCD-IN-I3         1  599.99  Add a Wireless Card = None
Special: Windows 7 PC                                          Add a monitor = No thank you
with Intel Core i3 Dual                                        Warranty Upgrade (price based on
Core 2.93GHZ, 4GB DDR3,                                        configured options minus the
1TB, DVDRW, DVI and HDMI                                       upgrade fee) = [WAR-1YEAR] qty 1
Standard One Year warranty

Subtotal  599.99
Shipping    0.00
Tax    0.00
Total  599.99

This report was posted on Ripoff Report on 03/16/2012 08:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/3B-Tech/internet/3B-Tech-Warranty-and-dangerous-product-failure-to-be-concerned-or-replace-Hard-To-Deal-W-855136. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
6Author 12Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Oh really?

AUTHOR: Ashley - (U.S.A.)

" This is the
way a gentleman acts with another mans words. Perhaps you can learn to act in a similar manner. Yes I am an awful speller, but I have an uncanny knack for spotting: Crazies, Sickies, Imposters, Lackeys, Self important nobodies, Brown nosing bootlickers, Big mouth Bullies, Low down lairs, Truth benders, and just Stupid inconsiderate people.
"

Wow. I guess you didn't call anyone names. Were you just listing off these words for no apparant reason? Or were you actually implying that we fit in this catagory, because that's what it seems like to me.

How was your trip to outer space? Did you have any computers spew molten aluminum on you while up there?

BTW: Aluminum's melting point is 1220 degrees F. Do you really think the plastic/copper wiring that provided the electricity could handle that sort of heat without failing? You would short out and the computer wuld be dead long before the aluminum block you pictured would have melted.

Still no ripoff here.
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#2 Author of original report

No Brain Here

AUTHOR: dano - (United States of America)

If you had a brain to understand I would bother to answer in detail! So shallow and unable to follow the process. IF you really spent twenty years or so working on computers, You've apparently have been wasting your time. Oh by the way, I never called anyone a name as you stated! Go back and check. That appears to make you a liar for all to witness!.  Hummm, like I said, a Waste of good time here..
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#3 Consumer Comment

Goodbye!

AUTHOR: Ashley - (U.S.A.)

I only wish people like you would leave the planet :)

What planet are you from anyways where electricity causes molten aluminum to spew forth from fans? The laws of physics must really be different there.
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#4 Author of original report

Beam Me Up!

AUTHOR: dano - (United States of America)

Seems No intelligent life forms here. None here can even read and follow the lines of events. Funny all replys come in a few hours apart. Almost like from the same break room! All during working hours. Hummmmm, I bet they can trace back here and find if they came from the same IP address. No matter, I'm only allowed one response a day here, while as many others as wish, can make Sick, Foolish, and Silly comments. No mater, I'm done casting my jewels upon the fools. All please refer to My last reply to figure out why> Beam Me Up Scottie!!


dano
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#5 Consumer Comment

Wouldn't the UPS breaker go off before the house one?

AUTHOR: Steve - (USA)

Daniel - since most home circuit breakers trip at 15-20 amps, wouldn't the UPS trip first? I mean, I can't imagine a UPS would have a higher threshold than that, since there are not a lot of PSUs out there that draw 15 amps at 110V!

Now, i have no idea what she means by her claim that it would have tripped "100x slower", especially since we are dealing with the speed of light here. And the bit about hot, melted aluminum squirting out of the computer was pretty funny (and a bit arousing). But I'm curious as to why you say the home breaker would go off first. 
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#6 Consumer Comment

Dano, Ashley's right, you're an idiot...

AUTHOR: Ken - (USA)

Bolding in quotes and underlining points to be rebutted is pretty much standard in forum replies.

You also come off as a know it all and hence the point of noting YOUR failings...such as misuse of words AND mis-spellings.

I don't type error free, either, but I don't act like I have intimate knowledge of a subject I'm ignorant of.

Keep up your rants and if anyone bullied someone, it was you when you continued to pursue your VERY petty claim of gross carelesness and failure to live up to YOUR version of what a warranty should be.

If you have a family, please convey my sincere sympathy to them for having to deal with you on a daily basis.

Have a nice day, perhaps you can find something else to rant about.
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#7 Consumer Comment

You are insane

AUTHOR: Ashley - (U.S.A.)

"You say my little bit of knowledge is a pain in you Butt. Your apparent lack of it scares the " dickens
out of me. If the circuit protection on my UPS would not have tripped  it would have taken over a hundred times longer for the main circuit breaker at my fuse box to kill the power. Now we would have 110 volts exploding over the aluminum heat sink surface like an arch welder, while the fan blows hot molten aluminum out the vents. "


Never in my 20 years of working with computers have I see a fan spew molten aluminum out the vents of a computer. I dont CARE how catastrophic the failure is, that wouldn't happen. The heat required to melt aluminum would have melted through that wire and shorted out the unit long before any molten metal could shoot out your exhaust. If you seriously believe that could occur, you really need to go back to school. Aluminum's melting point is much higher than the plastic insulation on those cheap wires. Worst case scenario would have bee an electrical fire of some kind, but that would still take the stars aligning to have occur. I've had dozens of power supplies go out in computers over the years, and nothing happens. They just short out.

The fact that you have resorted to name calling proves that Ken has struck a cord, and that you know you're being ridiculous.
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#8 Consumer Comment

Daniel

AUTHOR: coast - (USA)

"Please notice I did not underline or embolden any particular statements he made."

Try using quotation marks when quoting others.

"If the circuit protection on my UPS would not have tripped  it would have taken over a hundred times longer for the main circuit breaker at my fuse box to kill the power."

You are incorrect. The circuit breaker (you previously stated it was a fuse box) would have tripped sooner.
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#9 Author of original report

Reply to Ken

AUTHOR: dano - (United States of America)

Hum, You Really sound worked up and personal here for an uninvolved consumer. Yes you are correct. My spelling is far from admirable, but is that your main point of this correspondence? A few misspelled words !! Really?

  Listening to your tactics in you rant reminded me of a low down dirty street dog who when weary of the attack breaks and goes for his opponents testicles IE ...your referencer to a few misspelled words. This instead of staying on task and trying to make a relatively intelligent statement is sad.
   
Didn't you know it is considered Rude to use Bold and Underlined Print and All CAPITAL
LETTERS in Public correspondence? 
That is like a big nasty six grade Bully screaming out over top of everyone else, thinking that makes him right. No......I think we all know who the real drama queen is here.

   You say my little bit of knowledge is a pain in you Butt. Your apparent lack of it scares the dickens
out of me. If the circuit protection on my UPS would not have tripped  it would have taken over a hundred times longer for the main circuit breaker at my fuse box to kill the power. Now we would have 110 volts exploding over the aluminum heat sink surface like an arch welder, while the fan blows hot molten aluminum out the vents.

   Drama you say! Well heres some. I would like you to put your face down next to that fiery mess and see how safe it would seem. Remember, this unit was incorrectly wired and could not provide protection to stop this. I know power supplies burn out every day and under normal wiring plans are mostly contained and not a big deal. This was not the case here. Your humor on this subject eludes me.

   You say you used to deal with people. I hope for everyones sake you have found a different line
of work. May I suggest a few? Perhaps a proof reader at a book company, just hope you don't have to underline the whole book. There is also a great demand for attack dog trainers. Please avoid the product safety field.

   This may interest you and maybe a few others. It is a movie from (You Tube) of a normal power supply burn out. Still nothing to laugh about. Again (my) Power supply had no working protection from the melt down on the heat sink.

http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0CEgQtwIwAg&url=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DbVN6eOEPins&ei=3gZoT-qVKePr0gGIztypCQ&usg=AFQjCNF98DfZE7DT3_7enIXbVRawctQMJg&sig2=a0D3ni-z9o6WClY75Os6Bw

This should also be of interest. It is an Email from Josh at 3B Tech who has read and understands things a little better now. I thank him for manning up.

   There will always be bad reviews, no one is perfect and there are some loons out there, I am sure you are aware of that.  The majority of those are over 6 years old anyway and we are already fully aware of them trust me we have tried to contact the people that were involved on most of those occasions.  That is why we use different ratings services where we have some control.  Try the search on Newegg or TigerDirect and you will see what I mean. 

  I did miss one thing, I did not realize that you had already bought a replacement, so we owe you $10.00 back on that just to be fair. If you want to call me with a credit card I can get that refunded the rest of the way for you.  We dont keep that information on file to avoid security risks.

  Thanks for spending the time to point out our flaws and shortcomings so we can improve our business.
  Thank
   You
 
Josh
877-328-3248
(Sales)

 Please notice I did not underline or embolden any particular statements he made. This is the
way a gentleman acts with another mans words. Perhaps you can learn to act in a similar manner. Yes I am an awful speller, but I have an uncanny knack for spotting: Crazies, Sickies, Imposters, Lackeys, Self important nobodies, Brown nosing bootlickers, Big mouth Bullies, Low down lairs, Truth benders, and just Stupid inconsiderate people. I have made a point of avoiding these types all my life. Therefore I hope you will surly understand why this will be our last correspondence.

dano
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#10 Consumer Comment

OEM vs Retail

AUTHOR: Steve - (USA)

You mentioned that the PSU should have the same warranty if it is sold on its own or in a computer. The thing is, the latter is considered OEM (Original Equipment Manufacturer) and thus has different terms. The same thing happened with the video card that came with my computer; it died after the OEM warranty, but it would have been in-warranty if I had bought it myself and put it in the computer. Of course, OEM is cheaper for that kind of reason (plus, for example, no end user support). 

I would definitely go for a higher end, higher wattage PSU next time. Not only will it be more reliable, it will support any upgrades you do in the future (again, my video card experience taught me that), and it will also save you energy. 

Also, given the amount of people breeding these days, a few hundred dead children won't make much of a difference. 
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#11 Consumer Comment

Boo Hoo

AUTHOR: coast - (USA)

"What if I were not using a power backup supply with it's own protection breaker and it would have taken the time to travel clear back to my fusebox??"

It would have blown a fuse.

"What if the sparks had come out of the cooling slots and started a fire."

There would not have been a fire unless you had flammable material near the vents. You should always keep a minimum of six inches clearance around the vents.

"Hundreds of children do die each year in electrical fires of undetermined origin!"

Many adults die annually due to heart failure caused by overreacting.

Low price frequently results in poor quality. You get what you pay for in this world. Buy a dictionary and don't buy the cheapest one on the shelf.
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#12 Author of original report

Not that Simple

AUTHOR: dano - (United States of America)

    If you would go to the Manufactures Web Page it Says their Power Supplies ( Including the part in question here with same part #) are  covered by a Two Year Warranty.  It says nothing about models manufactured before a certain date being excluded. 3B tech was the only one who said it was only covered by a one year warranty and then added some of there own undocumented information of an upgrade of materials at a certain unspecified date. Go figure. These people should have the same warranty even though they sold it in a computer.
    You seem to feel I want something not offered. I just don't want it curtailed by the second party seller without some research. I don't think I'm asking for much here that the manufacturer isn't already offering everyone.
    Yes safety is still of a natural concern to me in this matter. I don't care if I get any monetary recovery. People are blowing off a very serious failure here which voided the built in fire protection of the unit. No drama here! Hundreds of children do die each year in electrical fires of undetermined origin! This is a sad fact, no a grand standing on my part. Ask any Fireman. I hoped the seller would be concerned enough to contact his supplier to prevent this from reoccurring again! Why would any be argumentative or offended by That?? Why would they not even want to see it in person. I would be glad to present it to a third party arbitration panel of electrical engineers to see how unsafe it was! Thanks for Your Review
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#13 Consumer Comment

Warranty

AUTHOR: Flynrider - (USA)

   A warranty covers manufacturer's defects for a given period of time.    Your warranty had expired.   After the warranty expires, there is no coverage for defects.   What is so hard to understand about that?   Even if everything you say is true, you still had no recourse under the warranty because it had already expired.    What is the purpose of these rants?  

  While you harp about safety, it seems that your real intent was to try to get coverage under the new warranty terms for your old power supply.   Nice try. 
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#14 Author of original report

It dose Matter!

AUTHOR: dano - (United States of America)

The simple truth here is the manufacture here voided their own warranty. The incorrect wiring here by the craftspersons??, would have voided any UL approval of the products safety, and right to sell as safe to the public. The original engineering had been compromised. Yes it surely dose matter what condition the produced was sold in. Public trust and safety are involved here. I feel the rest of the computer was a Quality Buy and stil is running well after I replaced the defective PS unit. This was in spite of the major failure of a power suppling and regulating  component. If I thought 3b TecH only sold cheap junk I never would have purchased.  I'm sure many others feel the same way. Thanks for your Interesting views.
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#15 Consumer Comment

Warranty

AUTHOR: Ashley - (U.S.A.)

It doesnt matter what condition your power supply was in, it had a one year warranty on it. It lasted one year and it went out. No one owes you anything.

Even *IF* they did owe you something, you voided any warranty protection by opening up the power supply. At that point it didn't matter if it were brand new, or 20 years old.

There's no ripoff here, you bought a cheap computer with cheap parts that lasted as long as they told you they would. Guess what? Power supplys go out. Its a very common item to replace in a PC.
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#16 Consumer Comment

Good Grief!...What a drama queen.

AUTHOR: Ken - (USA)

"Wow! Lack of wisdom and customer concern runs ramped in this statement. If this person had taken the time to read all the correspondence, They would have read that this is the main hot lead wire onto the circuit board from the wall. There is NO Fusing of any type before the melt through point and the grounding out of the full 110 volt line voltage. There is a fuse on the board, but that is after the failure point on the grounded heat sink!"
In all my wisdom, I DID read all your correspondence.  You only mention the fuse location in the circuit configuration in your rebuttal.
BTW, what does "ramped" mean, as used above?  Maybe you meant rampant, genius.

"Yes It did made a big stink, not Me. It also Sparked and made a very loud cracking sound, sort of like a small lightning bolt. What if I were not using a power backup supply with it's own protection breaker and it would have taken the time to travel clear back to my fusebox?? What if the sparks had come out of the cooling slots and started a fire."
What if you weren't using the UPS?  The short would have blown your circuit box fuse or breaker...that IS why it's there.
What IF the sparks came out and what was there inside your computer that would have easily caught fire and burned down your entire city in under a minute?

"Remember the normal safety protection of this unit had been compromised by error or deliberate action. Safety is an issue hear!"
Yeah, the guy at the factory in China knew YOU would get this PSU and designed it to kill you and your family..get real.
I "HEAR" you....oops perhaps you meant here.

"Dollars verses safety, I will go with safety every time. This could have happen in Your House!"
IF it happened in my house, I would be irked, but not ranting and speculating about a dozen "what ifs." IF my UPS didn't trip and shut it down, my breaker would.  After unplugging the computer, I would reset my breaker...big deal.
BTW, what does "verses" mean in your first sentence?  Did you mean versus or vs?

I used to hate dealing with you and your types...you're knowledgeable enough to be a pain in the butt and of course are NEVER wrong. I'll bet the computer mfr is glad to be rid of you...for now.
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#17 Author of original report

What Fusible Device??

AUTHOR: dano - (United States of America)

   Wow! Lack of wisdom and customer concern runs ramped in this statement. If this person had taken the time to read all the correspondence, They would have read that this is the main hot lead wire onto the circuit board from the wall. There is NO Fusing of any type before the melt through point and the grounding out of the full 110 volt line voltage. There is a fuse on the board, but that is after the failure point on the grounded heat sink!

   What about the Poor workmanship here? How could anyone in clear consciousness ignore this? Why would one cut the wire too short then stretch it over a metal heat dispatching sink instead of around it? Why would anyone now point the finger of guilt at Me for objecting?

   Yes It did made a big stink, not Me. It also Sparked and made a very loud cracking sound, sort of like a small lightning bolt. What if I were not using a power backup supply with it's own protection breaker and it would have taken the time to travel clear back to my fusebox??  What if the sparks had come out of the cooling slots and started a fire.

   This sounds like a Bias source here to Me. Remember the normal safety protection of this unit had been compromised by error or deliberate action. Safety is an issue hear! The unit design was compromised with the improperly routed wire. Instead or correcting this error with a new wire of the correct length the unit was sold in this dangerous condition. I think this should be Public knowledge not hidden under a warranty seal! The seller didn't seem to agree!! Or Care...

    Dollars verses safety, I will go with safety every time. This could have happen in Your House!

 Read more about this seller on-line, Just type 3B Tech Review, It will speak volumes!


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#18 Consumer Comment

Let's see if I've got this right....

AUTHOR: Ken - (USA)

The unit was almost a year out of warranty and you wanted the manufacturer to make it right....right?

Should warranties be extended for special people like you to coincide with any and all failures you might have at any time?

"One look at it and You wouldhave no honest questions as to what caused the Dangerous Failure!" 
Even without your rhetoric, there was NO dangerous failure here.  These kinds of failures are anticipated as a possibility in the design of the unit and various fusible devices kick in when it does happen.  What you smelled was likely a fusible resistor burning out as it's designed to do.

Never heard of any of these PSU's catching fire with or without UPS protection.  There would be a recall if what you infer were happening.

You sure made a big deal over a fairly low cost item that was well out of warranty anyway.

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