On or around Sept 27, 2011, I requested a quote from 3 Gorillas in Tucson to hire a couple guys to help me load a Penske truck I was going to rent. I explained to the owner that I only needed them to help me load in Tucson, and that I would hire other people in Glendale AZ to help me unload. He told me that I could hire them to do the entire job on both ends for the same amount of money it would cost for me to rent a Penske, pay for gas, and hire guys on both ends to help load (including helping dismantle a cal king bed and packing other things that needed packing (I had already packed almost everything myself). His quote at the time was 650.00 (my Penske rental was some 212.00 from Tucson to Glendale). No one came to my home to visually determine the load size either he gave his quote over the phone. I decided that since the price would average out to be close to the same I went with 3 Gorillas and cancelled my Penske reservation.
I had to postpone the move for a couple days but when the guys showed up yesterday on MOVE DAY Oct 6th at 11AM to my address in Tucson (8331 S Otis Dr.) my Mom was at the house waiting for them. They walked around the house at that time and determined that it would take way longer with two guys and suggested that we bring on a 3rd guy. My Mom called me to talk through all of this I wasnt excited about hiring a third person because of costs. She asked them how much a third guy would be and they told her 139. They didnt state per hour they only stated 139.00. At this time the owner himself came out to bring the 3rd guy and gloated about how good his men were and told my Mom again the rate was 139. Without specifically stating PER HOUR. My Mom did not speak to the owner originally, I did, and I was not present at the home to coordinate as I was at my new home in Glendale AZ. They showed her a piece of paper that had information on it about rates but did not go over anything with her they merely pointed out the insurance portion of the form and then asked her to sign. The insurance by the way was not explained to my Mom she paid 50.00 for 10,000 lbs of coverage; however, they did NOT explain that the insurance wouldnt cover anything they didnt pack. When later asked about this the mover said she should have known.
My Mom called me around 3:00-3:30ish PST to tell me that the movers also asked if she wanted to wrap the couch in shrink wrap for an extra 25.00. When the guys were done and on their way, my Mom called me to let me know. They showed up to my address in Glendale AZ just after rush-hour on Oct 6th. The movers had put light boxes marked as light under heavier boxes, they ran their dolly into my front door and I had a couple other items not packed by myself that were damaged.
About of the way through the unloading, the lead mover approaches me regarding payment. I saw my new 55 LED TV sitting on the end of the truck and wondered why it wasnt in my house. The guy told me that he needed to collect 2300.00 for the move. Needless to say, I was astounded at this price. It was NOT what was originally quoted to me by the owner at no time did anyone specifically state that they work by the hour. I told him I wasnt going to pay that amount and demanded to talk to the owner.
This gentleman called the owner who proceeded to berate me calling me crazy stating the job was worth way more than 650.00 and again, over and over that I was crazy. They would not relinquish any more goods until they received payment
of 2300.00. My Mom was driving up from Tucson to Glendale and not able to be present so in order to get my goods from them I paid them. They told me that if they had to wait until my Mom arrived they would charge me. The TV alone was worth 2500.00; very curious that they hold that off until the almost the end to hold hostage or as collateral for a ballooned amount not
discussed or provided in writing prior to demanding payment.
I feel absolutely ill, violated, and demeaned. These people were in my house, they used my bathroom, they damaged some of my items; in my view they purposefully withheld information that should have been clearly and carefully explained so that all parties were on the same page with regard to total amount estimated. This did not happen. Without a clear explanation of total charges, one can not assume anything else than they are trying to omit certain terminology and explanations so that costs add up. I was completely without any rights because they were holding my personal property. It is my opinion that they took advantage of my 65 year old mother who was trying to help me move who was not aware of what was discussed; they should have talked to me not her. They also did not clearly review an estimated total services price PRIOR to providing the service. If they would have estimated 2300.00 for their services I would have sent them on their way before they touched a single box in my house. No written estimate was provided, they did not clearly review and define costs/charges to the person who met them for loading (my Mom), and they purposefully held onto the item worth the most money towards the end of the unloading process so that they would either keep the item or intimidate me to pay charges that werent estimated, discussed, nor anticipated.