- Report: #1152132
Report - Rebuttal - Arbitrate
Complaint Review: 4 Auto Parts LLC
4 Auto Parts LLC8026 S Benton Ave Kansas City,, Missouri USA
4 Auto Parts LLC www.4-autoparts.com Company uses abysmal terms of service, is unpleasant to deal with, has beatable prices Kansas City, Missouri
*Author of original report: Negative Assessment Confirmed
*REBUTTAL Owner of company: Upset & Disgruntled Customer
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I tried to order a used fog light from this company previously identified by MAKE, YEAR, Front, Passenger Side. For confirmation I tried to give them the Audi manufacturer part number. They didn't want to hear it. So I asked them to tell me the part number on the part they were selling. They said it was in the warehouse and they wouldn't do that. To get the part, I had to sign and fax back their terms of service. Get this:
__ 4-AUTO PARTS WILL NOT BE RESPONSIBLE FOR CUSTOMER'S ERROR IN ORDERING. IT IS THE BUYER'S RESPONSIBILITY TO KNOW WHAT HE OR SHE IS PURCHASING!
__ 4-AUTO PARTS HAVE A NO REFUND-EXCHANGE ONLY ONLY RETURN POLICY. IF A REPLACEMENT IS NOT AVAILABLE A REFUND WILL BE ISSUED. 4-AUTO PARTS HAVE A 30-DAY REPLACEMENT GUARANTEE ON OUR PARTS. 4-AUTO PARTS EXTEND NO WARRANTY TOWARDS THE APPEARANCE OF ANY PARTS. ALL PARTS ARE "USED" UNLESS OTHERWISE STATED!
__ NO REFUND ON SHIPINGCHARGES. THE CUSTOMER UNDERSTANDS THAT IF FOR ANY REASON HE OF SHE REFUSES THIS PURCHASE, THE FREIGHT CHARGES WILL BE CHARGED TO THEIR CREDIT CARD. THE BUYER ALSO UNDERSTANDS THAT THEY WILL BE RESPONSIBLE FOR PAYING THE 25% RESTOCKING FEE CHARGE OF THE PRICE OF THE PURCHASE. 4-AUTO PARTS WILL NO BE RESPONSIBLE FOR ANY SHIPPING CHARGES. ANY SHIPPING CHARGES INCURRED ARE THE BUYER'S RESPONSIBILITY. 4-AUTO PARTS EXTENDS NO GUARANTEE ON ANY SHIPPING TIME OR "DELAYED DELIVERY" OF ANY PART ORDERED.
(SKIPPED TERM ON SPECIAL ORDERS)
__ THE BUYER UNDERSTAND THAT ANY CLAIM ON DEFECTIVE OR INCORRECT PART MUST BE MADE TO 4-AUTO PARTS WITHIN THE 3 DAYS OF RECEIVING THE PART AND THE PART HAS TO BE RETURNED WITHIN 10 DAYS OF RECEIVING IT. THE ORIGINAL PACKAGING IS REQUIRED FOR ALL RETURNS. THE WARRANTY WILL BE VOIDED IF NOT DONE SO. ALL RETURNS MUST HAVE A "RMA" RETURN MERCHANDISE AUTHORIZATION # ON THE OUTSIDE OF THE BOX ARE [SIC] ELSE IT WILL NOT BE ACCEPTED.
BY ENTERING INTO THIS PURCHASE, YOU AGREE TO THE TERMS & CONDITIONS STATED ABOVE.
Please initial each paragraph above and sign & print your name below
So my question is how am I to be responsible for ordering the correct part if I cannot identify it by number and they will not identify by number what they are sending? Why would anyone risk doig business with this company?
BTW - I shopped for my part using (((REDACTED))).com and found my part for approximately 30% less than the price at 4-AUTO PARTS.
This report was posted on Ripoff Report on 06/04/2014 12:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/4-Auto-Parts-LLC/Kansas-City-Missouri-64132/4-Auto-Parts-LLC-www4-autopartscom-Company-uses-abysmal-terms-of-service-is-unpleasant-1152132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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