• Report: #209972

Complaint Review: 4 Wheel Parts #23

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  • Submitted: Thu, September 07, 2006
  • Updated: Wed, September 03, 2008

  • Reported By:Brick New Jersey
4 Wheel Parts #23
620 W. 3Rd St Bloomsburg, Pennsylvania U.S.A.

4 Wheel Parts ripoff sent me the wrong product that was used and missing parts exchanged for another broken one Bloomsburg Pennsylvania

*Consumer Suggestion: Unlawful and Deceptive Business Practices.......BUSTED

*UPDATE Employee: AVOID US AT ALL COSTS

*Consumer Comment: I've ordered from them with good results.

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On 8/19/06 I purchased a Bulley Dog triple dog combo diesel tuner and outlook monitor (an in cab monitor) for my new dodge pickup from 4 Wheel Parts. This order was placed at the Special Events annual truck show in Bloomsburg Pa which i attend every year.

The unit was not in stock at the show and i placed the order to have it shipped to my residence. About a week later i received a package and upon opening it i realized it was previously opened and had been resealed to look like it was not tampered with. The lable on the box was also for a ford not my dodge. Assured by tech support that the unit functions on ford, gm , and dodge i proceded to begin the installation only to find that a nessacery wireing harness was missing. I also noticed that there was carbon on a part that gets installed in the exhaust manifold (meaning it was used). Also some small parts that would normally be in a factory sealed box were all in a Zip Lock bag.

In short i received a used unit w/ missing parts that was the wrong one in the first place !!!

After calling customer service it was agreed that ups would be sent out to pick up the unit and they would exchange it for another one. I had to wait another week for them to receive the return and send out the new one.

The new unit arrived about a week later in a box that was also opened and scotch taped closed again. I opened the box to find that the small parts were once again in a zip lock bag. The sensor however did not have carbon on it and the wireing harnesses were all there. So although not completely satisfied with what i received i once again began the installation only to find that the unit they sent me was not functional. This is a very simple installation and I have been a professional mechanic for years. This unit simply will not function. I can only assume it was another return that they then shipped to me.

I Did NOT order a used unit I ordered a NEW one and I will not be satisfied untill I get what I paid $600 for.

Dennis
Brick, New Jersey
U.S.A.

This report was posted on Ripoff Report on 09/07/2006 06:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/4-Wheel-Parts-23/Bloomsburg-Pennsylvania-17815/4-Wheel-Parts-ripoff-sent-me-the-wrong-product-that-was-used-and-missing-parts-exchanged-f-209972. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Unlawful and Deceptive Business Practices.......BUSTED

AUTHOR: Mcduff - (U.S.A.)

4 Wheel Parts Performance Centers, d.b.a Pro Competition Tire, retain several Nationwide Unsatisfactory Records for Failing to Respond to Consumer Complaints, along with having been issued 19 Violations from the State Enforcement Agency, 'Consumer Affairs' (BAR).

Specifically, but not limited to, violating several sections of the Business and Professions Code depicted below:

Section 9884.7 (a)(1) False and Misleading Statements?
Section 9884.8 Invoice Requirements?
Section 988.4.9 (a) Estimate Requirements?
Section 3373 Inserting/Withholding info to cause document to be False/Misleading??

Furthermore, the Office of the L.A. District Attorney's Office has stated in their letter to us, 'Your correspondence raises an issue of possible Unlawful and Deceptive Business Practices' of Transamerican Auto parts.

A search via the internet under, '4 Wheel Parts 19 Violations' will reveal a fraction of the actual documents of the states investigation and violations. The Supervisor of the Consumer Affairs (Bureau of Automotive Repair),

Bureau of Automotive Repair
Supervisor
1180 Durfee Ave.
South Elmonte, 91733?

An entire copy may also be requested from the Office of Attorney General
as a complaint has been filed in every State.

If it is deemed necessary to file a complaint against these companies,
you may do so at just of the following links below:



(NHTSA) Office of Defects Investigation
-odi.nhtsa.dot.gov/ivoq/

(BAR) Bureau of Automotive Repair Consumer Affairs
SEARCH:: Department of Consumer Affairs (IN YOUR STATE)
dca.ca.gov/online_services/complaints/


(IFCC) Internet Fraud Complaint Center
ifccfbi.gov/

(FTC) Federal Trade Commission
ftccomplaintassistant.gov/

(Attorney General) Public Inquiry Unit
ag.ca.gov/consumers/mailform.htm

(EPA) (Spilling Oil & Antifreeze)
epa.gov/


PLEASE REVIEW BELOW FOR COMPANY HISTORY
ripoffreport.com/reports/0/146/RipOff0146640.htm
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#2 UPDATE Employee

AVOID US AT ALL COSTS

AUTHOR: Mcduff - (U.S.A.)

4 Wheel Parts Performance Centers, d.b.a Pro Competition Tire, retain several Nationwide Unsatisfactory Records for Failing to Respond to Consumer Complaints, along with having been issued 19 Violations from the State Enforcement Agency, 'Consumer Affairs' (BAR). ??

Specifically, but not limited to, violating several sections of the Business and Professions Code depicted below:??

Section 9884.7 (a)(1) False and Misleading Statements?
Section 9884.8 Invoice Requirements?
Section 988.4.9 (a) Estimate Requirements?
Section 3373 Inserting/Withholding info to cause document to be False/Misleading??

Furthermore, the Office of the L.A. District Attorney's Office has stated in their letter to us, 'Your correspondence raises an issue of possible Unlawful and Deceptive Business Practices' of Transamerican Auto parts. ??

A search via the internet under, '4 Wheel Parts 19 Violations' will reveal a fraction of the actual documents of the states investigation and violations. The Supervisor of the Consumer Affairs (BAR),??

Bureau of Automotive Repair
?Mr. Matt Loftus ?
1180 Durfee Ave.?
South Elmonte, 91733??

An entire copy may also be requested from the California Office of Attorney General?may also be contacted directly @ (626) 575-7037??

If it is deemed necessary to file a complaint against these companies, you may do so at just of the following links below:??

http://wwwodi.nhtsa.dot.gov/ivoq/index.cfm?
https://app.dca.ca.gov/bar/complaints.asp?
http://ag.ca.gov/consumers/mailform.htm?
http://www.ic3.gov/default.aspx?



PLEASE REVIEW BELOW FOR COMPANY HISTORY
http://www.ripoffreport.com/reports/0/146/RipOff0146640.htm
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#3 Consumer Comment

I've ordered from them with good results.

AUTHOR: Marc - (U.S.A.)

Looks to me they've got themselves an "employee theft" problem. Employees letting their friends swap parts behind the bosse's back. Too bad, they're a good company to do business with. I went through the same problem with Summit about ten years ago.
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