407 Motoring, John Jon ripoff fraud dishonest misrepresent arrogant Orlando Florida

Well done John and Jay - Upset 2 different customers and respond to both as if you could care less (and I suspect you don't give a d**n). Have you not learnt that you can't win on every deal - bend, flex do what you have to but keep the customers happy - they are your best form of advertising. Over the years I have had customers stretch the truth but I always refunded them.

I let them know that I was aware of what they were doing and that they were not entitled to a refund. No unhappy customers - no arguments - life can be peaceful. I suspect this negative publicity will cost far more than 2 refunds would have.

You will now miss out on customers that you never knew were potentials because they'll read this report(s) and buy elsewhere. You are business people but you are also consumers - so stand in your consumers shoes for a minute and experience the treatment you meted out to your clients. Looks bad huh?

There was a mistake made on this rebuttal the first time and it got mixed up with another reponse.


The customer in this case came in the a bdget in mind and found a set of used rims that he like. He brought these rims knowing that he was buying them as is.

The rims was put on and he was happy. He did tell us that a cap was missing ad we told him that we would order a new one.

Some time later he came back in and said that they were bent. We then told him that they were not warranteed because he knowingly brought them as is. We also told him that he had them in his possession too long for us to know if they were bent before he purchased them.


We then extended ourselves and said we would help him out by contacting the manufacturer to see if they would fix it. They would for a fee and we told the customer this and told him that he would need to pay this amount. Needless to say he was not happy with this.

Although the customer wants to take legal action he is also willing to resolve this among ourselves.

This Customer came into our business for some rims with her boyfriend. She found the ones she wanted and left a deposit so that they could be ordered and then sent to them.

The customer went home and then a short time later called the store and said they would be getting a new car because the car they brought the rims for was totalled.

Because the rims that were already ordered would not fit on the new car we informed them that there would be a re-stocking fee for the old rims that were already at our store.(all of which is standard and detailed on the back of our receipts) At the time they said ok but later called back and asked for a cash refund.

It is not our store policy to do cash refunds but we do and did offer them store credit. The customer then got upset and started to threaten to take us to court.

Although we have tried to work with this customer they were not interested in resolving this mattter. We have a detailed refund policy on our reciepts. We have been in business for over 10 years and are very fair and honest people.

We hope that this one customers opinion will not stop you from contacting us. We look forward to doing business with you.

CEO
True Cooper
Remember there is always two sides to every story and the customer is not always right.