• Report: #666723

Complaint Review: 411service.net

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  • Submitted: Tue, November 30, 2010
  • Updated: Tue, November 30, 2010

  • Reported By: Jason — Orange County California United States of America
411service.net
Internet 2235 E. Flamingo #113, Nevada United States of America

411service.net 411locals.com 411 Locals 411service 411 service.net rude salesmen, bogus company, pay for nothing, possible identity fraud 2235 E. Flamingo #113, Nevada

*UPDATE Employee ..inside information: Dear Jason,

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A salesperson named Spero was a real a-hole after my company decided to reject their offer of putting us at the top of google business listings. After doing our own research on how they can justify charging a large monthly fee for checking an Adword and Places listing twice a month did not make sense to us. This is something you can do yourself with Google and Google will only charge you the fee they charge everybody else for using Adwords. Google places is already and always free to use. 


After a friendly 20 minute conversation with the salesman, I told him that I would have to discuss their service with my partners. I did and we decided this is something that one of us can take care of on a regular basis for free.



When he called back the next day, he didn't ask me anything and just presumed we were up for this. After I told him we were not interested at this time, he got arrogant and defensive. He exclaimed that he will then call our competitor, which he NAMED, and that we did not know the value of what they could do for us and then he hung up.



You would think that a company selling a service that promotes your business in on online search engine would know the value of user review and should be able to do a google search on their own company. You want my money to put my company on the Internet when I can do it for both of us for free.



Use this company at your own risk. 

This report was posted on Ripoff Report on 11/30/2010 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/411servicenet/2235-E-Flamingo-113-Nevada-/411servicenet-411localscom-411-Locals-411service-411-servicenet-rude-salesmen-bogus-c-666723. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee ..inside information

Dear Jason,

AUTHOR: David H - ()

It sounds like you had the misfortune of running into a salesperson who did not understand the product that he was selling, we sincerely apologize. This sales person is no longer with the company.

Our salespeople go through a week-long training process where they learn our product inside and out, and they should have been able to tell you that we do not monitor AdWords and Google Places placement.

At the time of this complaint we did not offer AdWords at all, so we are not sure why this salesperson would mention that program. Today we do offer AdWords campaigns as an added service, but generally this is for existing customers who we have already placed on the first page for their key terms and only after we’ve determined this program would be beneficial in their industry and in their area. Not to speak too much of a service we did not offer at the time but; we create an optimized landing page specifically for those keywords and terms, optimize the CTR of the landing page, and carefully monitor the campaign for as long as the customer continues this service, constantly adjusting the landing page, key terms and more to ensure the client is getting the most return on their investment. We do not simply monitor any of our services. Again though, we did not offer this in 2010.

Please allow us to give a proper breakdown of our starting services:

 

  1. We build from scratch a multi-page website for our customers so that we may optimize it from the ground up.
  2. We use a very advanced system for locating a list of key terms which leads to sales for businesses in a specific industry and in a specific area. It should be noted that this is not the type of generic world-search breakdown of all internet users—it is for a specific area and a specific industry. It is also not simply the most popular key terms, it is a list of the terms which sell better which is usually a different thing entirely. No free engine anywhere offers this type of breakdown, in depth analysis and specific research.
  3. We build a site which is 100% mobile compatible, because as you know more and more individuals are looking up businesses on a mobile device. We make sure our customers have one which runs extremely smoothly, and this too is optimized using tools not available for free anywhere.
  4. Placing businesses on local Google Maps is a service we provide as one part of the package, but again we offer optimization of that listing, not simply placing a business there. If a business has not yet been submitted to Google Maps, of course we do that for them, but the optimization is what we sell. This too is for the key terms that sell, not the business name, and that’s important because many customers do think initially that optimization is simply the business name.
  5. We create a marketing video on YouTube for each of our customers and optimize this as well.
  6. We then locate a list of at least 100 relevant directories for that business which are shown to perform well, please note this is not the list of directories anyone can submit anything to, our list is carefully vetted to ensure our customers get only useful listings and no harmful listings according to their area and their industry, which is a very important detail often overlooked.
  7. For as long as a business is a customer a team we have assigned to that business adjusts optimization for improvements and according to changes (this can be Google changes but also competitors, changes in how backlinks are performing and therefore the business, and even the search pattern of potential customers), and they dedicate several hours to each business every single week.

As you can see there really is not a single thing we offer which is as easy to do as perhaps our salesperson communicated. And we believe that if you compare that price you mentioned to others who offer only the optimization and not all of these other marketing tools, you will find our prices are quite competitive. You will also find that employing anyone to do a fraction of this work in-house will cost you exponentially more.

As for the salesperson mentioning the name of a competitor--

Yes, we research businesses intensely prior to offering a deal to them to ensure that we are able to live up to the promise of first-page Google Business Listings according to those popular key terms discussed above. This is a good thing. Whether a business hires us or not they should see what competitors are doing online. And while it may have been the case that we had found that we could offer a similar plan to a competitor, he or she certainly should not have framed it as a threat.

We hope that we have been able to clear up any confusion, and again we sincerely apologize if you had a negative experience with one or our representatives.

Let us know if there is anything else we can do for you,

Thank you.

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