- Report: #1039052
Report - Rebuttal - Arbitrate
Complaint Review: 42Photo
42Photo378 5th Avenue, New York, NY 10018 Internet United States of America
42Photo 42nd Street photo Don not get ripped off by 42nd Street Internet
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The products that they sent were not what we ordered and the products received do not match the invoice they sent. Out of the 19 products/kits on the invoice, they were some missing items. They sent incorrect items. Some do not have the warranty information and seem to be used. The representative acknowledged that the products sent do not match the receipt but failed to process returns and did not provide RMA. Even though its their fault to send incorrect products and charge additional amount, they refused to provide RMA for returning the products and insisted we pay 20% restocking fee upfront first by sending them a money order. This is wrong and they are not listening and continuously arguing and hung up the calls multiple times. This is causing a delay to return the products and will cross the 10 day return policy. However, they want all discussions over the phone (So there is no proof) and not willing to resolve correctly and by email. We want to get the full refund for our products as they mistake is on their part and do not want to be responsible for any loss or delay since they sent incorrect products and etc. They initially said the order is thru their Online/Mail department and we need to talk to them to resolve this. We called the store and they refused to help us as the order was online. Later now they say that the order came thru store and we have to speak to the store.
The camera purchased was Canon EOS-7D with Canon 18 135mm IS Lens, but the product we received has a box name Canon EOS-7D with Canon 18 85 Lens, but inside the box it has 18-135 lens. The box seems to be damaged and there are missing packaging material inside and also missing the Warranty cards. This is no mistake, because Canon camera box is of one product and the products inside are different with missing parts. People say that these things seem to be purposefully done rather than a mistake.
There terms and conditions and return policy also seem to be unfair. People say that they are designed in a way that the consumers are mostly at loss. There are many complains in yelp.com and other places and it is a shame that this company is still finding loop holes to take advantage and chea* consumers in this great nation. I hope this gets resolved and you would save other brothers and sisters become a trap.
This report was posted on Ripoff Report on 03/29/2013 10:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/42Photo/internet/42Photo-42nd-Street-photo-Don-not-get-ripped-off-by-42nd-Street-Internet-1039052. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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