- Report: #1082384
Report - Rebuttal - Arbitrate
Complaint Review: 4Crests.com
4Crests.com ORIGIN OF NAMES Delivered Only after Claim filed with PayPal Spokane Washington
*Author of original report: Nothing worse than trying to blame the customer
*REBUTTAL Owner of company: JPG was sent within 24 hours
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I purchased a JPG graphic of the family Coat of Arms. It was promosed to be delivered in 24 hours. I did not receive it. I wrote the company, telling them I needed the JPG for a family reunion that was in a couple of days. I received nothing except a standard message saying they would get back to me in 3 days.
I filed a complaint with PayPal. Seller alleged to PayPal that they had sent the JPG to me twice and that I should check my SPAM (as if I were some idiot and had not done that already) and requested an alternate email address.
Through the PayPal complaint I provided an alternate email address. I still received nothing.
I finally escalated the PayPal complaint and emailed the seller directly at the emails they had provided to PayPal (which are not the ones they use for public inquiries) and told them if they sent me the product, I would withdraw the PayPal claim for a full refund.
I finally received the JPG on September 5, 11 days after ordering! Some 24 hour turn-around time! I'll never use them again, although I am doing an extended family history and need several Coats of Arms done.
This report was posted on Ripoff Report on 09/06/2013 04:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/4Crestscom/Spokane-Washington-99208/4Crestscom-ORIGIN-OF-NAMES-Delivered-Only-after-Claim-filed-with-PayPal-Spokane-Washingt-1082384. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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