• Report: #1060165

Complaint Review: 4Team Corporation

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  • Submitted: Tue, June 18, 2013
  • Updated: Tue, June 18, 2013

  • Reported By: SSBrian — La Honda California
4Team Corporation
5645 Coral Ridge Dr #211 Coral Springs, Florida USA

4Team Corporation 14 Day Refund Guarantee is a Scam, will not refund unless they have remote access to my computer! Coral Springs Florida

*Author of original report: Satisfaction Guarantee?

*Author of original report: Cannot Allow Remote Access to My Computer

*UPDATE Employee: Try before buy policy is not a scam policy its shareware industry standard.

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Their "Sync2" software for Outlook, created multiple duplicates in the inbox, messed up my calendar, Contacts (Nearly 2000) completely messed up. Spent a whole day correcting the damage and 4team wants me to reinstall it on both machines so they can troubleshoot it before I can have a refund. Also didn't know that by installing the program that it will allow remote access to my computer for their techs, which I can't allow because of my job. I have had my Outlook PST file since 1995 and this is the first time it ever got messed up. They refuse to refund me!

Reading the reviews on download.com, it looks like all the good reviews are written by people associated with 4team (Wording looks similar). The negative reviews say the same things I have experienced. Also when I told the sales person over the phone at 4team that I can't allow them remote access because of my job, I was called a "want to be spy". [continued below]....

..... Extremely rude staff over the phone and they claim their 14 day money back satisfaction guarantee is a only good if you let their techs have access to your computer to try and fix it remotely.

Their website is misleading because you will see a Microsoft Certified Seal and a Seal stating a 14 day Money Back Satisfaction Guarantee. They want to keep my $60 real bad and don't care if I am unsatisfied.

Don't let the good reviews fool you, like it did me. Even though I made the payment through Paypal, Paypal only covers tangible items and not software. $60 down the drain! BEWARE!


This report was posted on Ripoff Report on 06/18/2013 04:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/4Team-Corporation/Coral-Springs-Florida-33076/4Team-Corporation-14-Day-Refund-Guarantee-is-a-Scam-will-not-refund-unless-they-have-re-1060165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Satisfaction Guarantee?

AUTHOR: SSBrian - ()

 I told your customer rep I cannot afford to spend another day correcting my Outlook PST file after your program screws it up reinstalling your program, just to get my money back. I am not satisfied with your software and would like my money back, plain and simple.

You have responded with this quote: "Your requests and actions are violation of our agreements that you signed". I did not sign any agreement, so if you think you have something I signed, post it here! Your company is the only one in violation, of deceptive practices (Please open the attachment with this post).

I encourage other people that are interested of possibly buying your software to take a look at the other negative reviews on other sites.

P.S. If I used your software for over a year and want to install it on new computer, you will want me to repurchase the license for the full amount again (Never heard of any software company doing that). I also didn't mention that I build and troubleshoot PCs for a living, just to let people know I am not your average user.

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#2 Author of original report

Cannot Allow Remote Access to My Computer

AUTHOR: SSBrian - ()

No where does it say, I would have to allow remote access to my computer to get a refund. As I explained, I am not allowed to give you access to my computer. Your company has no intention of making me happy and that says alot about your company. I would have been happier if you gave me a refund and then I might have used one of your other products, but your company would rather fight me over the $60.

The software was uninstalled off both computers before the 14 days were up. During the uninstalls the program went to your website to confirm the uninstalls, so you know I unistalled them. Please refund the money I paid, which will help your reputation.

Also, it would help if right on your webpage (Sync2 Main Page) you would stipulate the terms that have to be met, instead of making it look like the "14 day money back guarantee" is unconditional (This is the scam I am talking about). I have posted a screen capture of your webpage to this post, so everyone can see what I an talking about

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#3 UPDATE Employee

Try before buy policy is not a scam policy its shareware industry standard.

AUTHOR: 4TeamSales - ()

Again, sorry for any inconvinience that you may have.

According to our support records, we provided you with support on timely maner and with highest standard within industry. We have 5 stars Live Person Support.

We selling shareware, means free to try befory you buy. It's very simple, and means zero risk for customers. We encorage all customers to download and try our software. Big Download button is available on all products' website pages.

Even after purchase, we agree to refund money if we'll unable to fix any of your problem. We think it's fare deal.

You downloaded for free, tried for free, and if you satisfied then you can purchase it and have 1 year of Free support.

As it explained to you during our chat and in our refund policy, (you can review it again at: http://sync2.com/RefundPolicy.aspx), you do not need to buy anything to try our software. If it hapened that you purchased it, in some cases we need to access your PC in order to fix your problem. You declined any support from the company, you said that you "do not have time" to do that (Ticket LTK121920137061X).

We provide Free Support for all trials, and one year of free support after the purchase.

During purchase process and check out YOU PERSONALLY AGREE to our Refund Policy and Software license agreement. It's cleary visible above Sign In/Sign Up button, and you can't miss that.

Your requests and actions are violation of our agreements that you signed.

Our phone numbers and live chat are clearly visible on all pages, and you able to ask us any questions before purchase or during software trial.

We provide free exchange of your purchase to any software that we sell available at www.4team.biz during 1 year after purchase. 

All our support and sales personal are trained and certified professionals, they can definately help you fix any problem that you may have, if not we'll refund your money.

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