- Report: #726563
Report - Rebuttal - Arbitrate
Complaint Review: 4over Trade printing
4over Trade printing5900 San Fernando Rd Glendale, California United States of America
4over Trade printing Rips off customers on freight Glendale, California
*Consumer Comment: Certainly have a bad customer attitude
*Consumer Suggestion: You need to check...
*Consumer Comment: Shocked about shipping
*Consumer Comment: Shipping Costs
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We are a graphic design firm that utilizes commercial printers. Recently we ordered 1,000 business cards, 2 different names for a total of 2,000 cards. The cost to print the business cards was $19.50 per name. Sounds good doesn't it? The freight charge for ground freight was $9.56 per box.
I called customer service, as I believed this had to be a mistake. The boxes only weighed 4-lbs. each and traveled 10 miles. After explaining the situation to a customer service agent, who assured me that the amount charged for freight was correct, I asked to talk to a supervisor. The supervisor told me that we were correctly charged.
We ship Federal Express Ground shipments all the time, so I created a shipment with the weight and box dimensions on line and the freight charges came in at $5.82 per box. I told the supervisor at 4over this information. He told me there was nothing he could do and that they charged the correct freight.
Being charged double the published freight rate is insulting, but what is even more insulting is that this company would not admit any wrong doing in their freight practices.
This report was posted on Ripoff Report on 05/06/2011 03:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/4over-Trade-printing/Glendale-California-91202/4over-Trade-printing-Rips-off-customers-on-freight-Glendale-California-726563. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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