- Report: #768113
Report - Rebuttal - Arbitrate
Complaint Review: 50 Dollar Logo
50 Dollar LogoInternet United States of America
50 Dollar Logo Logo Design Guarantee They do not honor their guarantee and their designs are pathetic. They will scam you out of $50! Augusta, Internet
company information, and it just didn't resemble an authentic website. Despite my uncertainties, I ordered their $50 package to design me 6 designs based around a description of what I wanted the designs to look like. My first red flag was that I had to pay through some kind of third party payment system called, "Nochex." This seemed weird to me, but, naively, I continued.
Within a few hours, I received the designs via email. Some people may think this is fast, but it makes me think that no one spent their time on my designs and that they will look like crap! The email address used to send the confirmation was a "gmail" address and the signature just had a first name, "Dina" with no company information or contact information... second red flag.
Sure enough... the designs were pathetic. They looked like a 10 year old designed them using the pre-installed clip-art on Microsoft Word. Not only that, but only 3 of the designs were even remotely related to my description. The other 3 were completely unrelated to my description and were much worse. The best word that I can think of to describe the designs is, "Cheesy." In their defense, I guess I don't know what I expected for $50.
I accepted the fact that I should have paid more for a more professional company. I admit, that was stupid, but their website claims, in very big letters, to offer a 100% satisfaction guarantee. So I emailed the address that sent me the order confirmation, "Dina's" "gmail" address, and I asked for a full refund.
Instead of a refund they sent me 6 more absolute crappy designs. I sent another email asking for a refund and again I got more hideous designs. I finally threatened to process a dispute with my bank in my third email and I finally got a response from an "Abina" (still a "gmail" address) saying that my refund will be issued within 21 days, but normally much sooner. Well, it has been 25 days and I have seen no refund. I think they just want you to wait long enough until you forget about it. So today, I issued a dispute on that transaction with my bank.
Afterwards, I went on here to file a rip off report and one of the questions that ripoffreport.com asks is for an address. I went back on to 50DollarLogo.com's website and could not find an address anywhere. So, I clicked on the "Live Chat" button to speak with an "agent." Before the chat will start you have to type a question and I typed, "What is your company's address?" A message popped up that said, "no agents are available at this time." So I tried it again, but this time I played their game. I asked, "How many revisions do I get on my 6 designs?" I wanted to sound like a new customer. I was also using a different screen name. Amazingly, I got a response from a very interested and "available" agent. Once I got them in the chat, I asked for an address, and she, "Laura," said that she is not allowed to disclose that information to me.
I'm not sure if I will ever get that $50 back. Anyone who is looking for a cheap logo design for their business should STAY FAR FAR AWAY from this company. In my experience, just dish out a few more dollars for a professional graphic design company.
This report was posted on Ripoff Report on 08/22/2011 08:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/50-Dollar-Logo/internet/50-Dollar-Logo-Logo-Design-Guarantee-They-do-not-honor-their-guarantee-and-their-designs-a-768113. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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