• Report: #1021623

Complaint Review: 550ACCESS

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  • Submitted: Thu, February 28, 2013
  • Updated: Fri, March 01, 2013

  • Reported By: kickindachicken — Oklahoma USA
550ACCESS
6776 Southwest Freeway - Suite 600 Houston, Texas United States of America

550ACCESS Shukla, Dinesh You were out of the usage hours. Your account is working fine currently. Houston, Texas

*Author of original report: 550access Trouble Continues

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I've put in troubleticket for constantly being disconnected with Error 691, and CANNOT GET BACK ONLINE 'TIL THE NEXT DAY, ever since signing up in Sept. 4th 2012. They tell me:

Subject: [#LVJ-515776]: I Cannot Got On!
Date: Thu, 14 Feb 2013 13:08:55 -0600
CC:
From: noreply@noemailresponse.com

Hello,

You were out of the usage hours. Your account is working fine currently. You can always convert your account to the high speed plan where you get 300 hours, 2 email accounts, outlook express usage and faster speed.

Thank You,
550 Access Support Team.

Here's a copy of my usage hours at the time:
Next Billing Date     
9/4/2013
Usage In Month(s) Selected    
86 Hrs.26 Min.
Time Left in Month(s) Selected    
63 Hrs.33 Min.

As you can see this is bulls**t being blown up my a**, only trying get me to buy more time and speed. I ONLY want the 150 hrs a Month I paid for! You will only get Email from a no-reply address.

Pay for a service provider, but this is NO SERVICE and wouldn't recommend headache for anyone!

This report was posted on Ripoff Report on 02/28/2013 01:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/550ACCESS/Houston-Texas-77074/550ACCESS-Shukla-Dinesh-You-were-out-of-the-usage-hours-Your-account-is-working-fine-cur-1021623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

550access Trouble Continues

AUTHOR: kickindachicken - (USA)

After 5 months experience of using 550access, I've TOO OFTEN had to sign into Netzero, for a supplimental ISP, just to be able to get a few more hours online. At this rate I could never use up all 150hrs alotted by 550access, because after a few hours, usually 2 or less, it disconnects me, not letting me redial like I can with Netzero. Thiis month I managed to use up just under 90hrs and I really had alot to do as I edit light static webpages. Of course 550access makes that next to impossible. With 550access, I have to have ANOTHER ISP to get through a month. I didn't have this particular problem with my old ISP. This is the most rediculous ISP I've ever had to deal with. You're alllowed 150hrs of use that you CANNOT even use up if you WANTED TO! This is a preposterous RIPOFF!
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