• Report: #367535

Complaint Review: 5mtl.com

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  • Submitted: Wed, August 27, 2008
  • Updated: Sun, September 07, 2008

  • Reported By:Norwalk Iowa
5mtl.com
PO Box 941484 Atlanta, Georgia U.S.A.

5mtl.com Failure to meet expectations. Atlanta Georgia

*Author of original report: 5mtl.com Failure to meet expectations. UPDATE

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I chose to use 5mtl.com based on recommendations for this site having hard to find made-for-tv movies for sale and the FAQ clearly stating that the items are shipped the next day. I made a purchase via the website on July 26, 2008 and my cc was charged and processed that very same day for the amount shown. Two weeks later I had not recieved the item in the mail, and I made several attempts to contact 5mtl.com starting on Aug 4, Aug 7, and Aug 14.

The Aug 14 email included the fact that I was going to contact the BBB of Georgia only to find out that there is no such company in business at this time but they have had several complaints on file. I did recieve a response from 5mtl.com with the following:

-------------------------------
Hello,

Order was shipped and should have arrived. I will reship tonight and email you a tracking number for this. Sorry about the delayed response.

Please let me know when the order arrives.

Thanks,
Sam
--------------------------------

I sent another email requesting the status of this shipment on Aug 19, and again on Aug 26. I have still not recieved the item, nor have I recieved any tracking information, and I have still not recieved any contact other than the email above.

My side of the corospondance is available upon request.

Stan
Norwalk, Iowa
U.S.A.

This report was posted on Ripoff Report on 08/27/2008 03:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/5mtlcom/Atlanta-Georgia-31141/5mtlcom-Failure-to-meet-expectations-Atlanta-Georgia-367535. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

5mtl.com Failure to meet expectations. UPDATE

AUTHOR: Scpickle - (U.S.A.)

So, finally after 5 business weeks, I get the movie I ordered. it was shipped on Aug 21, 2008. Definately not within the 7-10 business days that Sam decided to change on his website.

My advice for everyone wanting to use 5mtl to purchase hard to find movies, dont bother unless you plan on waiting a month and a half for items.

Note to Sam:

Dude, if you are overwhelmed with how many orders you are having to process, buy more burners...
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