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  • Report: #399337

Complaint Review: 654654-Predictomobile

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  • Submitted: Mon, December 08, 2008
  • Updated: Fri, February 13, 2009

  • Reported By:LANSING Michigan
654654-Predictomobile
smileymedia.com Internet U.S.A.

654654-Predictomobile added unauthorized fees to my phone bill Internet

*UPDATE Employee: Customer Care

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added unauthorzied fees to my cell phone bill

Deborah
LANSING, Michigan
U.S.A.

This report was posted on Ripoff Report on 12/08/2008 06:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/654654-Predictomobile/internet/654654-Predictomobile-added-unauthorized-fees-to-my-phone-bill-Internet-399337. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Customer Care

AUTHOR: Customer Service - (U.S.A.)

We are sorry to hear about your experience. Please note that we at PredictoMobile take customer satisfaction very seriously and would like address any concerns. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry. Keep in mind, our toll-free customer service number is also posted on our website as well as included in SMS messages sent to your phone.

Please note that a customer enrolls in our service by submitting their cell phone number on the PredictoMobile sign-up page which clearly explains the terms and conditions including price of service and billing to the cell phone. We then send the user a text message to their personal cell phone which again details this information. In order to activate the account, the user must then enter the PIN on our website or reply with a confirmation from their cell phone. The clear disclosures and double opt-in process ensures high levels of consumer protection and satisfaction. In the event that someone wants to cancel the service one can simply text stop to 654654 or call Customer Service and they will assist you. Again, we look forward to speaking with you and resolving any concerns which you may have.

Sincerely,

Customer Service
PredictoMobile
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