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  • Report: #368040

Complaint Review: 654654-Predictomoble / Alltel

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  • Submitted: Thu, August 28, 2008
  • Updated: Fri, November 07, 2008

  • Reported By:Jacksonville Florida
654654-Predictomoble / Alltel
Nationwide, New Jersey U.S.A.

654654-Predictomoble / Alltel Predictomoble is a rip off company who uses third party billing of $9.99 to my cellphone company, Alltel and Alltel allows it! Nationwide New Jersey

*UPDATE Employee: customer service is here to help

*UPDATE Employee: customer service is here to help

*UPDATE Employee: customer service is here to help

*UPDATE Employee: customer service is here to help

*Consumer Comment: Why blame Alltel for this?

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I just recieved my cellphone bill and I saw a new charge that I have never seen before it lists as: "654654-Predictomoble" for $9.99. I was not sure what it was for, So I called Alltel my cellphone provider for 8 years and inquired what it was.

They claimed that I signed up for an Internet service and they could not do anything about it. I asked what the sevice was for they told me it is used for text voting polls. I informed alltel It cancled my text service 4 years ago and why would I sign up for a text service when I have never received or sent text?

They claimed there was nothing they could do but credit me 2 text pages, one to to reply back to "654654" and say "STOP Service" and the company would stop the service and send me another text message with their 1-800-number. I asked the Alltel Rep for Predictomoble contact info and they clamed they did not have it and the only way I could get a credit is by contacting Predictomoble.

So when I got home from work, I did a Google search and found this site and got the 1-800-360-0518 contact # for Predictomoble. I called them and spoke to a rep named Kat, she claimed they do not give refunds and can only cancel my service for next month. I asked her when and how could I have signed up for the service? She claimed I signed up for the service from their website.

I checked the date of the service against my cellphone bill and saw no cellphone activity. I asked her what other info they had to authrize the billing and the service? She claimed I typed in some authrization code to obtain the service from thier web site. I inquired I they could verify my E-mail or home address and she claimed none of that data was required to set up service.

So asked to talk to a supervisor and spoke to a Sara Thomas and re-explained the scenero with her and she also claimed I am required to pay the $9.99 service and all they can do is cancel the service for next month. I asked her,"Let me get this straight, I did not autherize the service from my cellphone or my e-mail account and you do not even know what my home address is and I am required to pay for a service that I have never used and I do not even know what it is?" They claimed all I can do is E-mail them at support@predictomobile.com and they will look into it. I told her that was unaccepable and I wated to talk to her superviser. She claimed she was the highest level I could talk to. I told her everyone reports to someone unless you own the company. I asked her if she owned the company and claimed she did not and all I can do is e-mail their support. I asked her for her e-mail address and she claimed they do not have e-mail other the support@predictomobile.com and there was nothing else they could do for me. I asked her to have another supervisor call me and correct their error. I got noware with predictomobile.com.

So I contacted AllTel and got a rep and directly asked for a supervisor. She asked me what the problem was. I asked her to look up my activation date, and I have been with them for 8 years and I have never signed up for any addition services and I cancled my text messaging 4 years ago why would I sign up for a service I do not use.

AllTel finely credited my account after spending 20 minuits with AllTel on my First call and 45 minuits with predictomobile and then another 20 minuites with AllTel to get a $9.99 credit. Something must be be to stop this! Companies like predictomobile need investagated by the goverment and the cellphone companies need to compansate users for their time for this illigle activity. If I had this much trouble I know that their are others getting ripped off by this un-ethicle company!

M_seymour
Jacksonville, Florida
U.S.A.

This report was posted on Ripoff Report on 08/28/2008 07:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/654654-Predictomoble-Alltel/Nationwide-New-Jersey/654654-Predictomoble-Alltel-Predictomoble-is-a-rip-off-company-who-uses-third-party-bill-368040. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

customer service is here to help

AUTHOR: Joe Harvey - (U.S.A.)

We are sorry to hear about your experience. Please note that we at PredictoMobile take customer satisfaction very seriously and would like address any concerns. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry. Keep in mind, our toll-free customer service number is also posted on our website as well as included in SMS messages sent to your phone.

Please note that a customer enrolls in our service by submitting their cell phone number on the PredictoMobile sign-up page which clearly explains the terms and conditions including price of service and billing to the cell phone. We then send the user a text message to their personal cell phone which again details this information. In order to activate the account, the user must then enter the PIN on our website or reply with a confirmation from their cell phone. The clear disclosures and double opt-in process ensures high levels of consumer protection and satisfaction. In the event that someone wants to cancel the service one can simply text stop to 654654 or call Customer Service and they will assist you. Again, we look forward to speaking with you and resolving any concerns which you may have.

Sincerely,

Customer Service
PredictoMobile
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#2 UPDATE Employee

customer service is here to help

AUTHOR: Joe Harvey - (U.S.A.)

We are sorry to hear about your experience. Please note that we at PredictoMobile take customer satisfaction very seriously and would like address any concerns. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry. Keep in mind, our toll-free customer service number is also posted on our website as well as included in SMS messages sent to your phone.

Please note that a customer enrolls in our service by submitting their cell phone number on the PredictoMobile sign-up page which clearly explains the terms and conditions including price of service and billing to the cell phone. We then send the user a text message to their personal cell phone which again details this information. In order to activate the account, the user must then enter the PIN on our website or reply with a confirmation from their cell phone. The clear disclosures and double opt-in process ensures high levels of consumer protection and satisfaction. In the event that someone wants to cancel the service one can simply text stop to 654654 or call Customer Service and they will assist you. Again, we look forward to speaking with you and resolving any concerns which you may have.

Sincerely,

Customer Service
PredictoMobile
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#3 UPDATE Employee

customer service is here to help

AUTHOR: Joe Harvey - (U.S.A.)

We are sorry to hear about your experience. Please note that we at PredictoMobile take customer satisfaction very seriously and would like address any concerns. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry. Keep in mind, our toll-free customer service number is also posted on our website as well as included in SMS messages sent to your phone.

Please note that a customer enrolls in our service by submitting their cell phone number on the PredictoMobile sign-up page which clearly explains the terms and conditions including price of service and billing to the cell phone. We then send the user a text message to their personal cell phone which again details this information. In order to activate the account, the user must then enter the PIN on our website or reply with a confirmation from their cell phone. The clear disclosures and double opt-in process ensures high levels of consumer protection and satisfaction. In the event that someone wants to cancel the service one can simply text stop to 654654 or call Customer Service and they will assist you. Again, we look forward to speaking with you and resolving any concerns which you may have.

Sincerely,

Customer Service
PredictoMobile
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#4 UPDATE Employee

customer service is here to help

AUTHOR: Joe Harvey - (U.S.A.)

We are sorry to hear about your experience. Please note that we at PredictoMobile take customer satisfaction very seriously and would like address any concerns. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry. Keep in mind, our toll-free customer service number is also posted on our website as well as included in SMS messages sent to your phone.

Please note that a customer enrolls in our service by submitting their cell phone number on the PredictoMobile sign-up page which clearly explains the terms and conditions including price of service and billing to the cell phone. We then send the user a text message to their personal cell phone which again details this information. In order to activate the account, the user must then enter the PIN on our website or reply with a confirmation from their cell phone. The clear disclosures and double opt-in process ensures high levels of consumer protection and satisfaction. In the event that someone wants to cancel the service one can simply text stop to 654654 or call Customer Service and they will assist you. Again, we look forward to speaking with you and resolving any concerns which you may have.

Sincerely,

Customer Service
PredictoMobile
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#5 Consumer Comment

Why blame Alltel for this?

AUTHOR: Bikebryan - (U.S.A.)

This report has NOTHING to do with Alltel, but with the company that runs Predictomobile.

What you are describing is a premium text SMS Service (PSMS for short). There are many ways you can subscribe to them. You mentioned you never sent them a text or emailed them. Well guess what - that isn't required to start these services, although they can also be started this way.

There are thousands of these companies out there, spanning ALL wireless carriers, and believe it or not millions of subscribers do want the services. A large number of people who get them and don't want them don't remember how they signed up, but they DID. These are double opt in systems; you show interest and respond to their reply. If not, you aren't signed up and billed. Do a google search on PSMS and look up attempts at people trying to sue them - the PSMS providers always win as they always show records of how the subscriber signed up.

Frankly you should be ashamed. You signed up without remembering how you did so, and now you want to weasel out of the service that was provided. You found somebody who bowed to your pressure. I bet you are so proud of yourself for finding a way out a valid charge.

Next time, by the way, submit the report against the company you have a complaint against. This charge had nothing to do with you wireless phone provider and everything to do with your own ignorance.
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