• Report: #332220

Complaint Review: 722 Redemption Funding, Jake Sweeney Smartmart

  • Submitted: Mon, May 12, 2008
  • Updated: Sat, February 26, 2011

  • Reported By:Annonymous Other
722 Redemption Funding, Jake Sweeney Smartmart
7901 Vine Street Cincinnati, Ohio U.S.A.

722 Redemption Funding, Jake Sweeney Smartmart In Bankruptcy? 722 Redemption Funding Program - This company hides behind carfax to sell their wreaked vehicles Cincinnati Ohio

*General Comment: Thank you!

*Consumer Comment: Get A Load Of What This Car Dealer Praises...

*UPDATE Employee: Facts..

*Consumer Comment: Don't Do It Wendy!

*Consumer Comment: Researching an Invitation I Received.

*Consumer Comment: You Can Blame Yourself!

*Consumer Comment: I say blame the dealership

*UPDATE Employee: Jake Sweeney Smartmart Is a Reputable Company

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722 Redemption Funding & Jake Sweeney Smartmart, Cincinatti, Ohio

I live in Kansas City. I attended a mandatory bankruptcy class at the courthouse in February 2008. I am currently in a Chapter 13. During the break, I inquired of an attorney hosting the class regarding what to do about my vehicle. He referred me to a company by the name of 722 Redemption Funding in Cincinnati, Ohio. The 722 redemption program is suppose to help people in bankruptcy. On their website the 722 Redemption Funding Program stated that they sold deeply discounted low mileage vehicles using the NADA clean trade-in value to people in bankruptcy. I called 722 and they referred me to Jake Sweeney Smartmart in Cincinnati, Ohio (This was sometime in late January or February 2008).

When I was first introduced to William Lackey at Jake Sweeney it was via the telephone. During my conversation with Mr. Lackey I specifically stated that I did not want a vehicle that had prior body damage or that had ever been in a collision - This request was adament and VERY important to me. William assured me that none of their vehicles had been in prior collisions and that they ran a vehicle report stating this. He then gave me a website and told me to choose a vehicle from their inventory. I looked through the vehicles and found a burgundy 2005 Ford Taurus. It looked great in the photos. He quoted me a total cost of $11,315.00 (this was suppose to be the total amount of my loan - It would have been $12,212.00 with a warantee. I choose the 2005 Ford Taurus. He would not give me any paperwork or information about the car and told me that I would get all the paperwork at the time the vehicle was delivered to me and not to worry.

Note: At first I thought the 722 Redemption Funding program was a federally funded program for people going through bankruptcy - I did not realize until just recently that Jake Sweeney and 722 are one and the same. I thought Jake Sweeney was a participant in this program to help folks in bankruptcy. I completely trusted them and felt that I was in good hands. I never dreamed that this was a private company.

The vehicle was delivered to my door at my Kansas residence. I looked over the vehicle and immediately felt very apprehensive as I noticed that there may have been some prior body damage. In fact, I confronted the delivery girl and she stated she didn't know anything. I imediately called William Lackey with Jake Sweeney voicing concern and he immediately told me not to worry. He told me that I have 30 days to return the vehicle if there is anything wrong with it. Mr. Lakey told me to sign the paperwork and take their delivery driver to the bus station. Mr. Lackey did not provide any documentation to me before the delivery of the vehicle. I felt they were completely trustworthy and that they were there to help. I did not have a car at the time of the delivery and of course I am thinking, "What am I going to do? I need to get to work." That was on March 7, 2008.

The following day, I had CCC Valuescope (Experion) run a report for me. I got the report the following monday and found out that the vehicle had been in a prior collision. In fact, State Farm had a claim on it. They paid an indemnity. I took the vehicle to the nearest Ford dealership close to my work and they wrote an estimate for damages of almost $1,000 stating that the damages were never repaired correctly. (The defects in the paint and workmanship became glaringly obvious to me.). In addition, the driver's side passenger door does not open and close correctly - this repair or replacment of the door was not included in the most recent estimate, rather an adjustment. However, the probabiltiy of a supplement replacing the door is more realistic.

The following Monday after the vehicle was delivered (4 days later), I called William Lackey at Jake Sweeney and told him that I had ran a report and had verifiable information the vehicle they sold me had prior body damage and had been in a collision - I further explained to him that the repairs were not done correctly. I aked him to pick up the vehicle. He refused stating that any body shop can write an estimate. I sent a formal certified letter to Jake Sweeney on March 24, 2008 requesting that the vehicle be returned to them.

I was able to make contact with S____ at Jake Sweeney several days after my May 24th letter. At first he would leave me on hold for long periods of time. I kept calling back and finally he took my call. He refused to take the vehicle back stating that Jake Sweeney did their "due diligence" in running a Carfax that showed the vehicle had never been in a collision. He further stated that I should have rejected the vehicle at the time it was delivered if I knew it had prior body damage. I explained that I was uable to verify this at the time of the delivery and needed a vehicle to get to work. I further explained that William Lackey told me to sign the paperwork and that if anything was wrong with the car that I could return it . I asked to be put on a 3rd party call with William - but Scott refused this. Scott said that William would never say that I could return the car in 30 days. He then put me on hold for a long period of time, came back on the phone and said that he asked William if he had said that to me...and of course, William said he did not.

The experion report I ran 4 days later confirmed my suspicions and the verifiable information trumped their data. But Jake Sweeney didn't care. The transaction was done.

Important Note: Jake Sweeney and 722 Redemption Funding are in the CAR BUSINESS! They are quite aware that the vehicle had been in a collision regardless of what report they ran! It is my suspicion that Jake Sweeney buys these vehicles at an auction for next to nothing and then they turn around and sell their vehicles at an escalated value, all the while posing to help people in bankruptcy and using Carfax or other unreliable vehicle reports to justify their actions. They are making a lot of money by taking advantage of people in immediate need - people that have next to no resources, people in bankruptcy. They have found a way to cheat people. My vehicle had been registered in several states before it got to Ohio. Everyone is entitled to a profit. I am sure we can all agree to that, but does anyone feel that Jake Sweeney Smartmart is there to really help people in bankruptcy?

Scott at Jake Sweeney admitted at that time that they purchased ALL of their vehicles at auction.

Complication: When the vehicle was delivered to me, I was told to write a personal check for the remaining balance of the Kansas Sales Tax (another story in itself) in the amount of $275. After I realized the vehicle had been in a collision, I put a stop payment on the check. Mr. William Dubois with 722 Redemption Funding is treatening me with criminal prosecution for the stop payment. He calls my work, sends letters to my home and has recently sent a letter to my elderly parents. My parents are devastated by this action. The contact information for my parents was taken from the US Bank application I submitted through Jake Sweeney.

My bankruptcy attorney, Kansas Chapter 13 Trustee - (the office that recommended the 722 program) state they cannot help me. US Bank (sponser of the 722 Program and my lien holder), Jake Sweeney Smartmart and the 722 Redemption Funding Management all state they cannot help me and that Jake Sweeney did their due diligence by running a car fax. Interestingly enough, when I talked with Scott at Jake Sweeney he told me ALL of their vehicles come from auctions.

Just today, because my father called me utterly mortified, I have filed a consumer complaint with Kansas and Ohio and have also filed a complaint with Ohio Better Business Bureau. I have contacted several TV stations and radio talk show in the Kansas City and Cincinnati area.

Since my complaint, Jake Sweeney and 722 Redemption have changed the wording on their websites. However, I printed off the old website and can verify what they were telling people. I am absolutely certain they have done this to numerous people. I wonder if predetory lending applies to car sales. I have way overpaid for this vehicle by approximately $4,500.

I want Jake Sweeney to take my car back and refund me the cost that I have incurred while I have had it. I have made both my car payments to US bank since I have had the vehicle.

I would only be a victim if I take no action, however, I know there have been other people that have been abused by this program and I want to see justice done.

Jennifer

Annonymous
Annonymous
U.S.A.

This report was posted on Ripoff Report on 05/12/2008 04:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/722-Redemption-Funding-Jake-Sweeney-Smartmart/Cincinnati-Ohio-45216/722-Redemption-Funding-Jake-Sweeney-Smartmart-In-Bankruptcy-722-Redemption-Funding-Progr-332220. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Thank you!

AUTHOR: Lovely tammy - ()

Jim from Orlando, all I can say is thank you, thank you THANK YOU! I'm sure the author of this post thank you as well. When unsuspecting consumers fall for scams the questions and anger are usually directed at them and not the con-artist! Why didn't you do research, why would you believe someone like that, why, why why! Many consumers don't realize the BBB is nothing but a scam!

I was contemplating a move from New Jersey to North Carolina. I called myself conducting research on the best 'so called' moving company's in the area. I found one that had an A+ rating with the BBB so I went with them. The week before my trip, Sunshine Van Lines had an excellent rating! A+! The day after my trip their rating dropped to an F! How does that happen? Then.....all of a sudden all these complaints started showing up! Unbeknownst to me, they were a deceptive company. When I initially called to receive a quote, the quote was pretty reasonable. When the day arrived for the movers to show up at my home, they were in a truck that had paint covering the vehicle as if they were trying to disguise the logo underneath, no big deal (so I thought). The movers were polite and wrapped up the remaining mirrors very well. Once these people had my furniture in their truck and were on their way, that's when the games commenced! I had to give them more money which amounted to well over $3,000. When everything was all said and done, Sunshine Van Line destroyed my furniture, cracked my beveled mirror and left someone else's belonging at my home!!!! To add insult to injury, I gave up trying to file a claim to recoup my loses. The operator in the claims department basically told me I wouldn't receive any money from Sunshine Van Line so I gave up! Moving companies are notorious for pulling scams once they have your furniture! The hold your furniture hostage until you SHOW THEM THE MONEY! When I checked the sales slip, to verify exactly what articles JANET listed, I noticed she listed my king sized canopy as having one poster! ONE POSTER?!!!! Who does that? How can a canopy bed have one poster?

When unsuspecting consumers seek assistance, we honestly think there are people that emphasize with us and are willing to help us dig out of the hole we somehow found ourselves in!  Unfortunately, in this day and age, there are more scammers than ever before just lurking around every corner, waiting for the right opportunity to dupe someone unexpectedly! Their main purpose is to scam as many people as necessary BUT I still believe in KARMA! So if you give dirt, you'll receive dirt!
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#2 Consumer Comment

Get A Load Of What This Car Dealer Praises...

AUTHOR: Jim - (USA)

Every legitimate businessman alive knows all about the BBB SCAM.  Right from the start the BBB establishes itself as a DECEPTION by using the name "bureau" and referring to themselves as "the bureau" as if they were some type of government agency.  If they didn't intend to DECEIVE a consumer then they would call themselves something different like "The Association of Better Businesses" or something similar.  This car dealer wants you, the consumer, to think the BBB "mediation" process is so-o-o-o great and so-o-o fair.  Lets take a look at that SHAM.  In this "mediation" process its you the consumer up against a BBB "member" with a "mediator".  Sounds great so far, doesn't it.  Hold your nose.  The BBB "member" is in reality a BBB CUSTOMER...they have provided revenue to this SCAM OPERATION.  You haven't!  Now lets look at the so-called "mediator".  The "mediator" is a BBB EMPLOYEE!  The "mediator" is PAID BY THE BBB.  Do you actually think you will on a level playing field with the person who makes the decision is PAID by the SCAM OPERATION which benefits from the REVENUE provided by the "member"?

This car dealer says the BBB ratings are great?  Any legitimate businessman knows all about the BBB SHAKEDOWN process.  Here's how it works.  The businessman opens up his operation and is given a LOW RATING by the BBB.  The BBB then offers to give them a HIGHER 'RATING' if they "join".  Thats exactly how the BBB gets its money!  These  BBB PHONEY ACCREDITATIONS are exactly the same type of SCAM used by offshore diploma mills.  Would you like to go to a doctor who BOUGHT his doctor's degree?  Of course not!  But that's exactly what the BBB does...SELL PHONEY 'ACCREDITATIONS'.  On the BBB website notice how they say they do not endorse any business.  If they "give" some car dealer an A+ rating, then why won't they endorse that car dealer?  Why?  Because they know exactly these PHONEY ACCREDITATIONS are pure garbage.

The BBB is a SCAM.  This fact is WELL KNOWN in the business community. Many slimeball car dealers will continue to scam the public and when caught they hide behind the BBB as if the BBB is some type of badge of honor.  Like I've said...many of us know all about the BBB SCAM OPERATION and many of us know to avoid a car dealer prancing about telling everyone how honest and full of integrity they are while hiding behind the BBB when they get caught with their pants down.

Oh yes, one more thing...remember Bill Heard Chevrolet?  Known by many as BOGUS BILLY.  Ole Billy Boy was in trouble with the regulators in every market in which he had a store.  Finally, the State of Georgia hit him with an eight figure lawsuit regarding his FRAUD and DECEPTION.  Guess what?  BOGUS BILLY HEARD was a BBB member!
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#3 UPDATE Employee

Facts..

AUTHOR: Jake Sweeney Smartmart - (United States of America)

I appreciate everyone's compassion for our customers. Everyone is entitled to opinions, but there are only one set of facts. The original thread starter had no real facts to back up their arguements. They have also never responded to our rebuttal. My response included only facts about the situation. I believe our company provides reliable, safe, affordable, late-model, low-mileage transportation for people in a bankruptcy situation.  If an individual were to make any judgement on what is posted here about the customer or our company, it would be completely uninformed. Because our customers are in a bankruptcy situation, there are a lot of things that must remain private between us. Because of this, you will never get the whole/real story on here.

Every company is bound to have an unsatisfied customer at some point. We have definitely had customers in the past that no matter the response on our behalf, the purchase ended unsatisfactory to the customer.

To the person that discredited the BBB. My response to this is that, unlike websites such as these, that are created to allow people to trash a company's reputation with no facts, the BBB looks out for consumers, as well as, companies. They are an intermediary for both parties. Regardless of what videos and reports you can dig up, they are a great asset to doing business properly. Can anyone become a BBB member...pretty much...but the BBB score/rating is as real as it gets. If a customer files a complaint, it is dealt with right away. They make a decision about the situation based on the facts from both sides. There is ALWAYS a judgement at the end, and if it is in favor of the customer, you must respond or your score/rating will go down fast.  

Anyone that will put stock into anything posted on a website such as this, with no policy for incorrect reporting, is doing very uneducated research.

Our company's history is a statement to how we conduct business. We have a long-standing reputation for providing what we promise.

Scotty Rienschield
Used Car Manager
Jake Sweeney Smartmart
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#4 Consumer Comment

Don't Do It Wendy!

AUTHOR: Jim - (USA)

As you said, people who have BK are not in a position to be taken advantage of and many in the Sleazy American Car Business want to do just that. The usual congame is they will tell you "Nobody else will take a chance on you but us." When you buy a USED CAR sight unseen over the internet, you are ASKING TO BE DEFRAUDED. I'm sure you want a car you can trust. You cannot determine that if you cannot check out the car both you and a mechanic of your choice. That won't happen if you do what the original poster did...buying a USED CAR sight unseen! Surely theremight be a REPUTABLE dealer in your part of the world. Also beware of any dealership which throws around the BBB name. The BBB is NOTHING...nothing but a SCAM. Anybody can buy a BBB phoney accreditation. ANYBODY. The BBB is NOT part of the government but they try to DECEIVE you into thinking that by calling themselves "the bureau" as if they were like the FBI. Go to Youtube and enter "BBB scam" and watch how the BBB slimeball quickly ends the interview!

Good luck!

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#5 Consumer Comment

Researching an Invitation I Received.

AUTHOR: Wendy - (United States of America)

I have just had my court hearing and my Chapter 7 will be discharged in 60 days. I was able to make an arrangement with my previous auto lender to purchase my vehicle back for a $1000.00. It is over 10 years old and has a lot of wear and tear, but I know that it is safe for in-town driving. My need for a vehicle is not immediate, however it is in the near future.

I received an invitation card from 722 redemption yesterday. In the invitation it mentions only about lowering your existing payments and restructuring your car loan through a different lender (US Bank). I did review their website to find they have a "chapter 7 wholesale replacement program". When reading the bulleted points, it tells you that you will never pay more than 120% of the NADA trade in value for the car. So you could over pay 1/5th, meaning that a 10,000 car could cost you 12,000 before they even make the money on the interest rates.

I have done some searching of feed back on this company, and it seems that there is good and bad comments out there. It seems that people who like this company did get their loan restructured as promised, however interest rate and terms were never mentioned in the postings. The satisfied people are usually ones that did get to keep their own vehicles, which means they never used the side of the program where you deal with a dealership, just the bank.There is one instance where thebank withdrew their approval for financingafter the arrangement had been given the go-a-ahead by the bankruptcy court. Causing issues with the entire case. The people that did not approveof this company are ones that were declined and/orthe interest rate or vehicle was not what was assumed, meaning that these individuals did have to deal withcar dealership.

People who are in the state of bankruptcy have been dealt with so many blows already, and feel that they are trapped to only use companies that advertise they help people with bad credit. When I saw the US Bank logo on my invitation, I did raise my eyebrow. Our US Bank branch is known for telling perspective clients that if you have bad credit or have filed bankruptcy, we do not service your needs. If US Bank has changed their strategy on that, why can't I just go down to my local US Bank branch and apply for a loan so I can use my local dealership?

I certainly understand this person's situation, as I too was wondering if I was going to have to walk to work since there was a possibility of losing my vehicle. However, I would not expect to get shiny vehicle out of it, I would have been glad just to find a beater under $1000.00 so I can get around. Which in the end, I did get a beater, my current vehicle.

After researching this company,I would call my local US Bank first to seeif they would help me direct, rather than going through this program. If they refuse and I choose to use the program, then I would know to expect a less than perfect car, as you would in any "used" car situation, and knowthe car dealership is making money at the inflated carvalue of120% percent (IF this company is not targeting bankruptcy specifically, then they should allow you to negotiate the end selling price as they do in any used car delearships. If they don't, don't buy it),and US Bank is making money off ofan inflated interest ratethat can be done through OH laws.(Probably why your local US branch will not help you).I am not to that point yet, so I will pass on this invitaiton.

It comes down to thisregardless ifyou have good credit or bad,"Buyer Beware".

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#6 Consumer Comment

You Can Blame Yourself!

AUTHOR: Jim - (USA)

Don't blame the dealership. Blame the person looking at you in the mirror who went into this STUPID arrangement.

YOU took on all the risks involved thru buying a USED CAR sight unseen on the internet. YOU didn't know the exact condition of the car because YOU didn't see it.

And like clockwork, another person ends up with a USED CAR with problems which YOU could have avoided by purchasing a used car locally, actually seeing the car, its actual condition and having it checked out by a mechanic of your choice.

Incredible!!!

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#7 Consumer Comment

I say blame the dealership

AUTHOR: tellit - (United States of America)

The main issue here is the VEHICLE

Its clear the dealership sold you 'junk' and they have put one of their people on here posting on here to save face. Shady Dealerships do this all the time and thank you for sharing about this dealerships shady ways as it will save many others from g

I would also like to say that if you did more research you could of bypassed alot of issues and never dealt with this dealership. Here are a few things that could of been done:

1) Check the blue book value for a vehicle (it looks like you over paid on that car anyway)
2) Locate Reviews on Dealers so that you know they will give you a good vehicle or try to make things right(I am sure you were not the only person who had issues with this dealer and a little quick research would of kept you from wasting money and time)
3) Know Your Credit- pull your credit report and score (good to know so that you do not get stuck with a interest rate you really do not deserve and paying more then you can afford)
4) Research- you should know what you want in advance and not accept less then that (if the car was not in the state you felt it should be you should not have accepted it or signed anything because by law signing something means you have accepted the terms)
5) Comprise a check list: (((Redacted))) (checklist would of helped you decide that this car was not what you wanted and you could of refused it when they came to drop it off)
6) Run your own carfax report, not the dealers (and do a AutCheck report, this would have helped you see more then what the dealeship wanted you to see)
7) Do not sign anything until your satisfied with the product you are getting

A vehicle cost more then food or daily products so being more picky or having higher standards should of been more of a priority then your excuse that youneeded to get to work.

I conlcude by saying that the DEALER Jake Sweeney Smartmart is mainly at fault here and you were justthe type of victom who doesnt research that they look forto screw over.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#8 UPDATE Employee

Jake Sweeney Smartmart Is a Reputable Company

AUTHOR: Jake Sweeney Smartmart - (United States of America)

I would like to begin by introducing myself and our company. My name is Scotty Rienschield and I am the Used Car Manager at Jake Sweeney Smartmart. We are a dealership in Cincinnati, Ohio that has been in business for 10 years and sold thousands of cars. We are part of the Jake Sweeney Organization which owns over 10 new & used automobile franchises and has been in business for over 30 years. Here in Cincinnati, Jake Sweeney is a respected name in the automotive industry. Jake Sweeney Smartmart began life as any other used car dealership would, serving the local communities. We have been involved in several programs over the years, with our most successful being an approved dealer for 722 Redemption Funding Inc. As we understand it, 722 helps people that have recently filed bankruptcy to obtain a late model, low mileage vehicle at a below retail price. Our normal bankruptcy customers that come in to our facility, if we can even get them approved, they usually end up in a ten year old vehicle with well over a hundred thousand miles. Through the 722 program, we usually can get the customer into a vehicle no older than a few years and under forty thousand miles. We understand it to be a great program. With that being said, I will attempt to tell our side of this story.

Jennifer from Kansas was referred to us by 722 for their bankruptcy program. She was directed to William who explained how 722s program works. On a side note, William has been with Jake Sweeney Smartmart for over 8 years now. William gave her the list of cars she was approved for and she proceeded to choose the 2005 Ford Taurus that she has mentioned. Her sale price was exactly $11,271.79. Our vehicles all receive a thorough inspection and reconditioning procedure. During this inspection, no indication of a previous accident was detected. The vehicle was purchased directly from Ford Motor Credit, who did not disclose any previous damage. I also pulled an Auto Check report this morning while doing research that does not reveal any accidents or damage. I cannot guarantee that the vehicle has never been in an accident, but I will say that we have multiple checks during our time with the vehicle. Our goal is to provide the customer with a reliable vehicle that will serve them well until they are able to re-establish their credit. If we were not successful with this, 722 would not use us as an approved dealer for their program. Jennifer stated that she was not allowed to have the paperwork until the time of delivery. It is our policy to send out the paperwork to be signed and completed before delivery. In some cases, however, we override this as a way to get the vehicle to the customer sooner. This is usually done when a customer requests the vehicle to be delivered as soon as possible. We can save time by sending the necessary paperwork with the vehicle. This was in no way done to withhold any information from her. To respond to her statement about being told that she had 30 days to return the vehicle, that is not our policy. I researched this issue when she confronted us about it and I feel that she was never told this. Jennifers main complaint was that the vehicle supposedly had body repairs made and that there was a claim paid on this vehicle. She stated that she had a report from an Experion company showing this. I was skeptical that she had this report because we use Auto Check (an Experion owned company) and that report was clean. I asked her to send the report to me to review. Over a period of time several people from Jake Sweeney Smartmart, as well as, 722 Redemption Funding Inc. requested a copy of this report from her with no follow up. After requesting so many times, everyone involved finally gave up. The check that she is talking about was the remainder of her down payment. She did in fact stop payment on it, which forced us to turn it over to our collections department.

In closing, I will say that I was unable to verify any of what Jennifer stated to us. She was not compliant with providing us the documents/reports she said that she had. As she said, she did contact several companies about this. Only one actually felt it necessary to check into it. I was contacted by the Better Business Bureau on behalf of Jennifer. After I filed my evidence and went over the situation with them, they closed the complaint. I can assure you that there is no fraud happening with our company. We have a great program and go to great lengths to see that each car we sell is of satisfactory condition. 722 is a great company to deal with and an entirely separate entity from Jake Sweeney Smartmart. Jake Sweeney Smartmart is only an approved dealer for 722s program.

Scotty Rienschield

Used Car Manager

Jake Sweeney Smartmart

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