- Report: #475888
Report - Rebuttal - Arbitrate
Complaint Review: 800Loanmart
800Loanmart15821 Ventura Blvd.Ste 185 Encino, California United States of America
1800LoanMart INVESTIGATION: 1800LoanMart commitment to 100% customer satisfaction, 1-800-LoanMart implemented strategic changes to insure customer satisfaction at all levels. 1800LoanMart wants every experience with the company a positive one, and takes any claim to the contrary as serious in nature. 1-800-LoanMart is the largest car title loan company in California, helping consumers through hard work, and good customer service.
*UPDATE: 1800LoanMart Recognized by Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a safe business service
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Editors UPDATE: Positive Rating and Recognition has been given to 1800LoanMart for its Commitment to Excellence in customer service.
Rip-off Reports investigation of 1800LoanMart uncovers an ongoing commitment to total client satisfaction. This means that clients can expect that 1-800-LoanMart will always work towards finding a mutually satisfactory resolution to any complaints or concerns. 1-800-LoanMart listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services she offers and the support for those services.
One top executive in the internet marketing industry stated to Rip-off Report, that 1-800-LoanMart is the leader in the industry when it comes to customer service. Its hard to keep all customer happy in this industry, but 1-800-LoanMart prides itself on keeping customers educated in the status of their loan, and ways to remedy any issues that may arise. This is the best way to ensure I will maintain a successful enterprise both now and in many years to come.
Another top executive of the company stated to Rip-off Report, that 1800LoanMarts business philosophy is based on the premise that Every customer deserves to be treated with the same respect, even if there is a problem, the customer still deserves to be treated with courtesy and understanding. 1-800-LoanMarts mission statement says it all; "Our goal is to provide our clients with the best product and service in the industry." Some of the other things Rip Off Report learned in the course of its investigation: 1800LoanMarts business was established in 2002 to provide short term financial assistance to those in need. 1-800-LoanMart has offered loans to tens of thousands of clients in need to short term cash, which makes it the leading title loan company in the area.
Rip-off Report has confirmed that 1800-LoanMart takes quality control very seriously. 1-800-LoanMart has put a lot of effort into customer service with a new customer service team on board in an effort to keep problems at a minimum, while remedying any issue as quick as possible. Rip-off Report was pleased to learn that 1800LoanMarts past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
1-800-LoanMart recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation 1-800-LoanMart has made organizational changes allowing her clients a more streamlined approach to problem resolution and a total overall commitment to her client experience.
In summary, after our investigation, which included discussions with 1800LoanMart and many of her past and current customers, Rip-off Report is convinced that 1-800-LoanMart has been and is committed to quality delivery of services resulting in total client satisfaction.
Read more about 1800LoanMarts Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
800Loanmart lacoste Encino California
I had my car loan at 800loanmart for about $2,600 and i'm almost paying like a year and a half and i'm very at ease that my balance is just small but when i call them to inquire about my balance i was upset coz they told me that my remaining balance was $2,300 then i said to myself what kind of loan company is this?!for almost a year en half only $300 was deducted to my loan?!plus the other interest they added to my loan,what the hek is that.And when you have late payment they will call you telling that they will reposses my car!For all i know they already get the whole amount i loan plus their interest of their money.PLEASE help us to CLOSE this kind of company the people who are going to this loan company are those people who need money badly, but for giving a TOO MUCH interest for the person is not right.
PLEASEPLEASEPLEASE......HELP US!FOR those who will read this kindly take some action to this 800Loanmart
san jose, California
This report was posted on Ripoff Report on 08/02/2009 11:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/800Loanmart/Encino-California-91436/1800LoanMart-INVESTIGATION-1800LoanMart-commitment-to-100-customer-satisfaction-1-800-L-475888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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