• Report: #907460

Complaint Review: 800mattress / sleepys

  • Submitted: Fri, July 06, 2012
  • Updated: Sun, July 08, 2012

  • Reported By: bm — belford New Jersey United States of America
800mattress / sleepys
1100 south oyster bay road hicksville, New York United States of America

800mattress / sleepys usmattress Sent a defective mattress refuse to refund hicksville , New York

*REBUTTAL Owner of company: We are here to assist you

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First I went to a local sleepys were I purchased a mattres that the salesmen talked me into for almost 1400.  When I got home I looked up the mattress and found out that it was worth a 400.  When I called to cancel the order sleepys offered to sell me the same exact product for 650.  By this time I did not want to deal with this company because they were so clearly trying to rip me off.  (Charging more the double what the mattress was worth). Then I called 800mattress (Not knowing they are owned by sleepys) ordered a mattress it was delivered. 

The delivery men left before I could inspect.  When I did I found that my queens size bed was more like a full size.  I immediately called to have the delivery people come right back and take this defective mattress away --and was told I must leave a message with the salesperson -- who surprise surprise - never got back to me. In fact still did not get back to me.  Then when I finally called back the third time I was told they will not pick up the mattress I can get a different mattress.  I do not want to deal with this company I requested a refund because the bed was defective they said that was not possible. 

So I guess that it is my fault they sent me a defective bed?  Any ideas?  I disputed the charge with citibank but I don't know how that will go.  Oh ya arent monopolys illegal.  The owners of sleepys also own 800mattress and usmatteress if I were buying a bed again I would not use any of them as it is now I have to get them to take this one back and I will go ack to my old mattress before I deal with these scam artist again... Word to the wise do not deal with them in less you want to get ripped off.

This report was posted on Ripoff Report on 07/06/2012 04:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/800mattress-sleepys/hicksville-New-York-11801/800mattress-sleepys-usmattress-Sent-a-defective-mattress-refuse-to-refund-hicksville-N-907460. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

We are here to assist you

AUTHOR: Cathy Sable - (USA)

Thank you for sharing your concern(s).  We welcome the opportunity to speak with you.  Please reach out to me at csable@sleepys.com and include your invoice number and/or customer code and a telephone number with the best date and time to reach you. 

 
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