- Report: #580460
Report - Rebuttal - Arbitrate
Complaint Review: 888 Knives R Us
888 Knives R UsInternet United States of America
888 Knives R Us insult cancel supplier slow shipping misleading bad costumer service rude Internet
*Consumer Comment: Order not received; no way to speak with a company representative
*General Comment: KNIVESRUS is a RIPOFF and SCAMMER
*REBUTTAL Owner of company: Some folks cannot be satisfied, make damaging accusations, post false information
*Author of original report: No Refund: No Reply
I placed the order in march 3. 2010 and just didn't receive my knife in march 11. It is a $44 Buck 110 Folder knife, and I paid $9.99 for the UPS shipping. It says ship in 3-7 days in the order, so I guess I will get my knife in march 10. I emailed the company,and got a respond yesterday by someone called Lisa. She first insulted me that my English is not good and so didn't see it is clearly states in there site three time in the process of making my order that my knife is not to be delivered in 3-7 business days but is to be shipped out within 3-7 business days. She told me that they list a lot of knives in their site, but they don't actually have the knife. So when some stupid guy like me order from their web site, they will order the knife from the suppliers with a special price. She emphasized that special prize which I later found out higher from Amazon.com.
When someone order from 888 knives R US, they will contact the supplier to order that item, and that is why they ship the item out within 3-7 business day.
Okay, now I knew that. That is fine for me. I can wait and already waited 11 days. I guess the order is on the way, But Now is only the beginning of the bad part of my story. yesterday, I received an email from this company saying my order was canceled without a reason. I emailed the company. Lisa or their other representative didn't reply back to me in two days. It is night now and I email them in the morning.
I Checked my bank's record, and didn't see my refund. I just contact my bank to see if they can get my money back. That is the part I am not sure about.
In short, something I am sure about are :1,they got terrible costumer service such insulting me, canceling my order without a reason and don't reply my question in 2 days; 2, they don't own the knives listed in their web site; 3, they ship the knife out in 3-7 business days. (they states like this "orders usually ship in 3-7 business day"; I think that is misguiding. Instead using the phrase "ship out in 3-7 days" sounds better to me);4, they don't refund you within 2 days when they cancel your order. maybe they don't plan to refund you at all; 5,I will never consider buying any knife from this 888 knives company again.
This report was posted on Ripoff Report on 03/13/2010 02:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/888-Knives-R-Us/internet/888-Knives-R-Us-insult-cancel-supplier-slow-shipping-misleading-bad-costumer-service-rude-580460. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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