• Report: #580460

Complaint Review: 888 Knives R Us

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  • Submitted: Sat, March 13, 2010
  • Updated: Wed, February 13, 2013

  • Reported By: Jin — San Francisco California USA
888 Knives R Us
Internet United States of America

888 Knives R Us insult cancel supplier slow shipping misleading bad costumer service rude Internet

*Consumer Comment: Lies!

*Consumer Comment: Order not received; no way to speak with a company representative

*General Comment: KNIVESRUS is a RIPOFF and SCAMMER

*REBUTTAL Owner of company: Some folks cannot be satisfied, make damaging accusations, post false information

*Author of original report: No Refund: No Reply

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Don't buy from 888 knives R US. I found this company by a google search. I was skeptical because I knew there are fraud web site like that all over the internet. The site doesn't like very professional to me, the graphic is very old school. I googled again to see if there are any fraud reported in the internet about this 888 knives company, and I found nothing bad about the site, so I bought a knife from the site a week ago.

I placed the order in march 3. 2010 and just didn't receive my knife in march 11. It is a $44 Buck 110 Folder knife, and I paid $9.99 for the UPS shipping. It says ship in 3-7 days in the order, so I guess I will get my knife in march 10. I emailed the company,and got a respond yesterday by someone called Lisa. She first insulted me that my English is not good and so didn't see it is clearly states in there site three time in the process of making my order that my knife is not to be delivered in 3-7 business days but is to be shipped out within 3-7 business days. She told me that they list a lot of knives in their site, but they don't actually have the knife. So when some stupid guy like me order from their web site, they will order the knife from the suppliers with a special price. She emphasized that special prize which I later found out higher from Amazon.com.

When someone order from 888 knives R US, they will contact the supplier to order that item, and that is why they ship the item out within 3-7 business day.

Okay, now I knew that. That is fine for me. I can wait and already waited 11 days. I guess the order is on the way, But Now is only the beginning of the bad part of my story. yesterday, I received an email from this company saying my order was canceled without a reason. I emailed the company. Lisa or their other representative didn't reply back to me in two days. It is night now and I email them in the morning.

I Checked my bank's record, and didn't see my refund. I just contact my bank to see if they can get my money back. That is the part I am not sure about.

In short, something I am sure about are :1,they got terrible costumer service such insulting me, canceling my order without a reason and don't reply my question in 2 days; 2, they don't own the knives listed in their web site; 3, they ship the knife out in 3-7 business days. (they states like this "orders usually ship in 3-7 business day"; I think that is misguiding. Instead using the phrase "ship out in 3-7 days" sounds better to me);4, they don't refund you within 2 days when they cancel your order. maybe they don't plan to refund you at all; 5,I will never consider buying any knife from this 888 knives company again.

This report was posted on Ripoff Report on 03/13/2010 02:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/888-Knives-R-Us/internet/888-Knives-R-Us-insult-cancel-supplier-slow-shipping-misleading-bad-costumer-service-rude-580460. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Lies!

AUTHOR: Jake - ()

Don't believe a word from Kives R Us. I ordered from them a couple times with no peoblems. Untill the 3rd time I ordered from them which by now was at least 6 months ago. I placed my order, the money was taken off my card and over a week goes by with no change in status on their site about my order. So I called and a man answered and explained to me that he and his wife had been ill and hadn't got around to any of the orders yet but are both better now and will process my order that day.

The status of my order did change to processing that day. However, a week later it was still the same and a week after that. I called repeatedly with no response. I e-mailed them also repeatedly with no response. I kept trying for months to get some kind of response from them with no luck. And still to this day, 6 months or more later, I still have not gotten my knife, a refund, or even a single response. They ripped me off for almost 60 bucks. If there is anybody out there thinking about ordering from them don't! They are a total and complete RIPOFF!

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#2 Consumer Comment

Order not received; no way to speak with a company representative

AUTHOR: Rick - (United States of America)

I ordered a knife and knife blank on 25 Feb 12, and have not received the items or any response to my attempts to email KnivesRUs at: support@888knivesrus.com .  

I have also called the following numbers, numerous times, during their business hours: 888-564-8377; and 904-268-9002.  Each time, I have only been able to listen to a recording, stating their business hours.  

If I cannot get the items, I would like a full refund.

My order number is: 2013-02-112322

Thank you,
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#3 General Comment

KNIVESRUS is a RIPOFF and SCAMMER

AUTHOR: rippedoffbyknivesrus - (United States of America)

I too have experienced the Lisa Virginia Knivesrus scam.
Ordered product December 26. It is now February 13th. No product.
NO ANSWERS TO EMAILS OR CALLS!!!
The Florida BBB emailed her, and attempted to contact her by phone to no avail.
They told me she should not have the BBB logo on her website.

Here is the complaint filed with the BBB:
On December 26 2012 I contacted 888knivesrus regarding availability of a knife;their stock #111HH11.The front person for this business who calls herself "Lisa Virginia" stated that it was out of stock but would be  available at the beginning of the new year.I then emailed and asked if it was ok to go ahead and order.Her response was "Certainly" I should have checked the online scam and fraud alert websites first.I would never have ordered from them. There are many complaints just like mine
on several fraud alert websites.On December 28 I ordered the knife.On January 4 2013 I contacted them by email and asked if there were any updates regarding a shipping date. Lisa's reply was "a couple of weeks"On January 22 2013 I emailed again...since we ere NOW in the 4th week of the new year.Lisa's reply was "nope not in yet. We are hoping for next week. I will contact my supplier and find out what is taking so long."At the beginning of the next week, January 28 2013, I emailed
again.I received no response.Phone calls went unanswered.Tuesday January 29 I emailed again.I also tried calling several times but no answer on  their "business" number.Since they (SHE: Lisa Virginia) are no longer interested in replying / returning communication and are not answering their phone I have little confidence in them and I definitely feel like

I've been ripped off by an online fraudster.Their website:
http://www.888knivesrus.com/ and their facebook page:
https://www.facebook.com/KnivesRUs state they have an A+ rating with the BBB and have the BBB logo displayed on them.At this point I hold little hope for ever receiving the merchandise, therefore I would like a  refund, as well as my complaint to be made matter of record.

As I aid, she is avoiding me AND THE BBB!!!!
RIPOFF RIPOFF RIPOFF



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#4 REBUTTAL Owner of company

Some folks cannot be satisfied, make damaging accusations, post false information

AUTHOR: 888 Knives R Us - (United States of America)

Hello,

Recently is has come to our attention through our regular customers that a bad report had been fined here at Rip-Off report. We wanted to take the time to respond to this report in hopes that future customers are not swayed from ordering with our company based on this one report. The information posted by Mr. Jin Zhu is false and inflated, nor is it accurate. After we fluff our feathers a bit, the documentation to follow will prove this.

888 Knives R Us tries very hard to let customers know what our shopping policies are immediately up front. We post the information in our shopping cart, under our company policies, in our FAQ's and also in the confirmation email we send when an order is placed. The information is posted for any educated consumer to read and understand before placing their order so that they can know what to expect when buying from 888 Knives R Us for their discount cutlery needs. We currently have over 16,000 returning customers who are signed up to receive additional discounts through our 888 Insider Newsletter subscription found at the top of our homepage. We would much rather a customer be satisfied with ordering from our company knowing what to expect, rather than to expect and be disappointed.

888 Knives R Us has been in the cutlery industry online since 1999 and has has an A Rating with the Better Business Bureau since we signed on in 2004. If you are a first-time buyer, be sure to visit them for an in-depth overview of our company and its credentials. This source is not one that encourages slam dialogue, rather a trusted place where consumers can let us and others know about our business practices in hopes to come to a resolution.

We understand that some folks get in a hurry and don't take the time to read our policies before placing their order for the first time. It's unfortunate, but true. Some folks visit our site, checkout and assume we are a stocking dealer and expect their order to go out that day.

We also have a very large International base of customers and the language barrier can sometimes be a problem when translation is skewed.

We stock many items that sell on a daily basis, but keep it tight in other brands. As you might imagine, if we stocked 2 of everything we sold, at a database of over 20,000 items, we would pay a very high overhead and would not be able to offer the products we sell at our fantastic prices. We order from over 15 major suppliers throughout this great United States and can usually find what you are looking for.

We encourage customers to contact us before placing their order to get an estimation of time in shipping as well as availability on any products they might be interested in. Some folks might want to order a gift for a friend or family member, or even a military service member and want the item shipped quickly because they have made a last minute decision or have run short on time. It happens, most of us have been there. In our policies, we ask that folks simply place a note in their order if it is after business hours and we can accommodate them by drop-shipping the item directly from our supplier (depending upon availability) or we can let them know if it isn't possible so that the customer can go on to another dealer to accommodate their time-frame needs. The goal is to satisfy.

Mr. Jin Zhu placed his order on March 8th, 2010. Not on March 3rd as he reports. He did not read our policies or he misunderstood them. We understand that. Misunderstandings can always be worked out. In his misunderstanding, however, he sent an email demanding immediate shipment and that we refund his shipping fee in doing so. He also demanded these terms be met or he would go out onto the internet and slam us all over the web, and that "we would be sorry."

Having had similar incidences with customers who missed our policies or who may have misunderstood our policies, we were shocked to find that instead of finding this to be a misunderstanding, and resuming the normal process, he flooded our email accounts with threats and demands.

We thought it best not to respond, and without further ado, credit his card, cancel his order and let him purchase elsewhere.

Apparently this did not make him happy either, so he made good on his threats (interestingly enough, Ripoff Report's Terms and Conditions caution consumers not to make threats to meet demands in their  as this may be deemed as blackmail).

Below is our documented evidence as it occurred regarding placement and cancellation of this order according to our order processing software and the credit card terminal we use, Authorize.net:

888 KNIVES R US ORDER MANAGEMENT SOFTWARE:
03/08/10 02:20:34 PM order initialized by [/httpd/bin/httpd] on z94
03/08/10 06:40:22 Payment status set to 001 by cc_charge : Paid In Full
03/12/10 09:01:19 AM SUCCESSFULLY credited order $44.4 - Successfully credited account

AUTHORIZE.NET RECEIPT
UNIQUE TRANSACTION ID: 2888074411      ORDER:  2010-03-88438
    Refund Settled Successfully
    12-Mar-2010 09:01:19
    Zhu, Jin
    V
    XXXX-Last Four CC Digits Truncated
    USD 44.40

As is possible to determine for ones self, the refund was made in a very timely manner. 888 Knives R Us as a company and all of its owners, employees and affiliates don't take lightly to threats, they are uncalled for and certainly unwarranted over a simple misunderstanding or quite possibly a lack of educating one self to the terms and conditions and processes of a company before ordering for the first time. It is assumed that Mr Zhu did not read his bank statement either. No bank or outside individual, nor Mr. Zhu himself contacted us after this report was posted. We assumed he simply found his cutlery needs elsewhere and that's alright by us.

We truly hope this information is helpful to anyone who reads this report as we feel it was unwarranted and the information Mr. Zhu posted is indeed false. We also hope that when doing a Google search for any online business, consumers are cautioned not to take angry customer reports on sites like this as the end-all for dealing with that company, but rather, visit the Better Business Bureau, or the businesses' local Chamber of Commerce.

Hope you'll shop with us soon.

Company Vice President
888 Knives R Us, Inc.
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#5 Author of original report

No Refund: No Reply

AUTHOR: Jin - (USA)

Okay, There is the deal. I contact 888 Knife and got no reply about refunding me. I had reported to my bank days ago. It seems they got an error from their investigation and they are sending me a letter now with their investigation report.
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