- Report: #948989
Report - Rebuttal - Arbitrate
Complaint Review: 8x8
8x8San Jose, California United States of America
8x8 Packet 8 Ripped of customer by adding the service which was unaware of since March 2011 San Jose, California
*Author of original report: Company will cooperate to refund of all charges
later on 28 sept when i called 8x8 tech support on 28 Sept since my phone was not working. While i was talking to Tech guy, that time only i knew that compnay is charging almost $220.00 for first 3 months and $ 180.00 afterwards every month since April 2011. My accounant verify the invoice and the amount charge in my company credit card so i never knew they are charging more for the serice which i never used and never authurized until i had a problem in my own extension. I then check the invoice of March 2011 i realize that sales guy put that service called pro bundle witout my approval and consent.
I totally felt i was ripped of by the company by charging my credit card for the service that i never wanted and never used. I am in the process of getting the appointment from my lawer to take necessary action against the company and changing my service to another company.
If you are the current customer of 8x8 please check your invoice in details every time, who knows they might have doing the same thing to you.
This report was posted on Ripoff Report on 10/01/2012 07:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/8x8/San-Jose-California-95131/8x8-Packet-8-Ripped-of-customer-by-adding-the-service-which-was-unaware-of-since-March-201-948989. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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