- Report: #970330
Report - Rebuttal - Arbitrate
Complaint Review: 91 Express Lanes
91 Express Lanes550 S. Main St Orange, California United States of America
91 Express Lanes Orange County Transportation Authority Excess Fees for Equipment that Does Not Work! Deceptive Billing. Orange , California
If this wasn't enough...their billing and notification practices border on unethical and could be classified as fraud. You are required to keep a valid credit card on file. This piece is my fault. I've had the card on the account expire twice on me in this 4 years...thus, when the automatic replenishment comes up, it gets declined. I'll take the hit as I signed an agreement to keep a valid card on file. What I have a problem with is how they notify you! If they can "auto debit" your card with their technology, then you would think they could "auto notify" you as well. In each instance, they sent snail mail (U.S. mail) notices....well, you guessed it...by the time you get the notice, they have deactivated your account, charged you $25.00 for NSF Fee, and in the meantime, you are racking up TOLL Violations at $25.00 a pop while you wait for your snail mail!
To me, the fees added for "no transponder" when in reality, it's their poor equipment and the use of snail mail for notifications amounts to a money making scam that they use to make up for the better publicity of "lower toll fees"! I don't know why I'm surprised...it's a stinking government agency!
If I don't get resolution to my satisfaction, I'm interested in filing a class action lawsuit. Any attorney on the board feel free to respond and I'll get in touch with you. Leave your law firm name and I'll Google it! Also, if anyone knows how to file a complaint to a higher authority on this (State of California) please let me know!
This report was posted on Ripoff Report on 11/16/2012 04:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/91-Express-Lanes/Orange-California-92863/91-Express-Lanes-Orange-County-Transportation-Authority-Excess-Fees-for-Equipment-that-D-970330. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.