- Report: #1061267
Report - Rebuttal - Arbitrate
Complaint Review: 911caviar-com-gourmet-direct
911caviar-com-gourmet-directPO Box 11198 Beverly Hills, California USA
911caviar-com-gourmet-direct watch out, they charged card immediately but didn't deliver as promised, $35 for overnight shipping. Beverly Hills California
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Ordered caviar for overnight delivery, very expensive item with a $35 charge for overnight shipping. Checked in with 911caviar 2 days after purchase, and a very rude man (wouldn't give his name) said the package hadn't been shipped yet.
When I asked why it hadn't been shipped yet, he said it was going out "today" -- already late. My credit card had already been charged the day I ordered (not upon shipping), which is bad business practice. Then when I asked to speak with a supervisor, the guy hung up on me.
The company also goes under the name Gourmet Direct International, so I suggest avoiding them as well. I sent an email to get a credit back on my card, but never heard back, and no credit has been posted. I stopped payment with my bank and filed a fraud alert.
This report was posted on Ripoff Report on 06/22/2013 12:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/911caviar-com-gourmet-direct/Beverly-Hills-California-90213/911caviar-com-gourmet-direct-watch-out-they-charged-card-immediately-but-didnt-deliver-1061267. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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