95 wall street - UDR management UDR Inc. We want it all: application fee and a deposit. new york New York

A real rape- off. Stay away from this place because they will try to squeeze money from you even before you live there. My review reflects my poor experience with the rental office. I filled up an online application after I saw an apartment that was very small and expensive but I had to move and get in on July 1st and this was the only available apartment in the building. Talking to the rental agent at the building I got a very positive impression. The agent was very sweet and polite and promised to approve my application within few hours. Filling up the online application (don't do my mistake) on June 30th, I was charged for 2 types of payments. $125 as an application fee and $600 an online deposit which will be credited toward the rent. I called the rental office and the agent explained to me that if I apply at the office, then I won't have to pay the $600 but since its online, there is a deposit but I do not have to worry its refundable and in the worst case, if I do not sign a lease I will get refunded. It's sounded OK and logical and anyhow, I could not get to their downtown office that day.

 

I did not hear anything from them within few hours or a day and could not get any answer regarding my approval. On Monday, July 1st, after I had already found another apartment to move into that day, I received a message that I got approved and should come in and sign the lease and move in the same day.

I let the rental office know, that It's too late and I am not taking the apartment. The rental agent who was so nice in the beginning raised her voice  and threatened me that I wont receive back the $725 that I paid which included $600 "refundable" deposit as she claimed before. Her attitude was totally different and turned to be very aggressive. It did not help that I reminded her that she presented different policy in the beginning and that a deposit is not a fee and should be refunded if a deal does not go through for any reason. More than that, on their site nothing mentioned that in a case of application cancellation there was a $725 penalty.

Few minutes later, my account on their website was closed down, the apartment was back on the market and soon got rented. There is noting that even shows my transaction with this company.

 

They had never returned my deposit. This is not a honest practice and its clear that charging $725 without any warning is a trap and consider as taking something without providing anything in return.

 

To get my money back I will have to sue them which  I definitely will that.

 

BE CAREFUL! They are not honest!