- Report: #837577
Report - Rebuttal - Arbitrate
Complaint Review: A #1 AIR REVIEW: A#1 AIR Commitment to customer satisfaction. 100% money back guarantee, extend a lifetime workmanship guarantee on all installations and repairs.
A #1 AIR REVIEW: A#1 AIR Commitment to customer satisfaction. 100% money back guarantee, extend a lifetime workmanship guarantee on all installations and repairs.1605 Crescent Circle Ste 200 Carrollton, Texas United States of America
A #1 AIR REVIEW: A#1 AIR Commitment to customer satisfaction. 100% money back guarantee, extend a lifetime workmanship guarantee on all installations and repairs. A#1 AIR permits all required jobs to insure all jobs are done to meet or exceed city and state codes, using the highest quality materials & employ NATE and EPA certified technicians. A#1 AIR receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Their 100% customer satisfaction money back guarantee, lifetime workmanship guarantee and 24/7 availability lets customers feel safe confident and secure when they choose A#1 Air. Ripoff Report Verified Safe Business. Dallas, Arlington, Fort Worth Texas
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SPECIAL UPDATE: November 11 2014: A#1 AIR remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. A#1 AIR is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, A#1 AIR has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, A#1 AIR has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever A#1 AIR remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Ripoff Report REVIEW / A#1 Air Commitment to Customer Satisfaction
A#1 Air joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
A#1 Air states that they are the best choice for all scheduled maintenance, service and repair or replacement for the heating and air conditioning system in your home, with certified experts who are dedicated to providing the unmatched 24/7 service in Dallas Fort Worth. We can assuredly tell you that there is no one who cares more about your comfort and satisfaction than A#1 Air.
By Ed Magedson - Founder, Rip-off Report
A #1 Air approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.
As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at A#1 Air did just that.
A#1 Air has gone through great lengths to make sure they try and resolve any and all customer issues. A#1 Air has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they werent taken care off. A#1 Air stated on the first visit our customers are treated as royalty, and after that they are treated as family. As service professionals, we treat our guests and employees with respect and dignity.
A#1 AIR CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
A#1 AIR is an independently owned, full-service preventative maintenance, repair, installation and A/C service company that provides the highest quality and service in the Dallas-Fort Worth area since 1994. A#1 Air has a long tradition of providing service excellence and exceeding customer expectations. From the most complex installation to routine preventative service and maintenance, we have the tools, the people, and the products to provide an air conditioning or heating system that fits your lifestyle, including financing options for almost any budget.
WHY A#1 AIR IS BETTER THAN THEIR COMPETITORS
As owners of A#1 Air, James and Sherry Green really put their money where their mouth is. They explain that their customers are never at risk choosing to use A#1 Air. They promise great service and they back it up real 100% money back guarantees, Like the "Love our tune up or don't pay a penny!" everyday guarantee, lifetime workmanship guarantee, and Apples to Apples pricing guarantee. They have a passion for customer service and require weekly training meetings with staff to not only increase technical knowledge but also constantly striving to improve on customer service skills. They also address any customer concerns with their team immediately to see if any policies or procedures need updated or retrained. All company contests are based on exceeding customer expectations with knock your socks off service.
One executive explains that ..Their technicians are very thorough and will explain in detail all of your options, not only for needed repairs but also for energy savings and other potential ways to get more comfort from your heating and air conditioning system. At no time will they "talk over your head" in tech speak but in language you can understand with diagrams, pictures and videos to help you choose the right options for your needs. They use "Straight Forward" flat rate pricing that is preprinted on the invoices. All customers can actually read it, understand it, feel comfortable that everyone is charged the same rate and that our technician did not just pull a number out of a hat.
They promise to also be there when you need them, which means at any time of the day. No overtime ever: 24 hours a day, 7 days a week 365 days a year.
You are safe and comfortable with their staff of neat, clean, uniformed and badged, drug free technicians in your home. They will respect your property by wearing shoe covers, using drop cloths and cleaning up when finished. No employee of the company is allowed to smoke on company property this includes their vehicle. So they will not show up smelling like smoke and they absolutely will not smoke on your property.
The entire company philosophy really boils down to "Get and KEEP customers!" This company goes above and beyond in trying to do that very thing.
A#1 Air / Statements from the owner.
My name is Sherry Green and my husband James and I are the owners of A#1 Air. I would like to thank you for taking the time to review A#1 Air. A#1 Air is available 24 hours a day 7 days a week for service, maintenance, repair and installation of your home heating and cooling systems. Call A#1 Air and see why our personalized service makes us the best Air conditioning company in Dallas-Fort Worth. Then experience the advantages of our friendly and helpful staff. From a simple furnace safety check to a complete new system installation, we invite you to make an appointment today and see why A#1 Air was voted #1 in the Dallas Forth Worth area, three years running.
At A#1 AIR we pride ourselves in using the highest quality replacement parts, heating and AC units and major brands of equipment. The brands we have teamed with cary the lowest failure rates and have the longest and most trusted warranties. The brands of equipment is great, but what really matters as to how well it will work and how long it will last is who puts it in and how well they install it. We only employ Drug free, EPA and State of Texas certified technicians that have passed our extensive knowledge and skills testing. Many are also NATE certified. Any technician or installer servicing or installing propane is certified by the TEXAS Railroad Commission to do so. We have all the most up to date and complete diagnostic equipment and installation tools in the greater Dallas Fort Worth Metroplex area to insure proper diagnosis and installation of your air conditioner, heater, furnace, coil and duct systems. We pull all required permits for all installations to insure your heating and air conditioning equipment is installed to meet or exceed all city and state codes. Team that with the great brands we use and you can have peace of mind you made a great investment in your home that will last many years to come.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .
As stated above, A#1 Air is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.
After speaking with the management at A#1 Air and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give A# Air a positive Rating. A#1 Air made efforts to ensure that all customers were satisfied and Sherry Green assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.
Sherry Green, the owner of A#1 Air, stated "As owners of A#1 Air, James and I carefully consider all customer complaints as constructive criticism and we use them as tools to improve our customer service upon. Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with A#1 Air remain strong, consistent and positive.
STATED IMPROVEMENTS FROM A#1 AIR.
Theyre new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. A#1 AIR is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.
At A#1 Air we Offer a 100% money back guarantee and LIFETIME Workmanship guarantee on all work we do and pride ourselves in customer satisfaction. We are so confident in our workmanship that we stand behind it FOREVER. We implement the latest diagnostic equipment to guarantee that your heating and air conditioning system is repaired and serviced properly and in a timely fashion. We are available 24/7 with no overtime, ever! We use the highest quality replacement parts, and we only employ Drug free, State of Texas and, EPA certified technicians.
WHAT TO LOOK OUT FOR IN THIS INDUSTRY
A #1 Air, does not like to talk bad about an other company. We will tell you things we do that not all other companies do that we feel are ethical, right and required.
We pull all permits for any required job. It's the law. In many cities we have pulled most of the permits there! You can always check to see if a company you are using is registered and how many permits they have pulled in the last year. Do they have any red tag items that are not being taken care of?
We give a true 100 % money back guarantee. Can they give any references of people that have had something go wrong and actually had to use the guarnatee. We can. We hate to say that we have made mistakes and had to give money back. Most of those people are still customers and would give a testimonial.
We are available when you need us. Call us at 2 am on a Saturday. Call about any other service company in town. Do they even answer? or is it an answering service? Will they come out then? How much do they charge for overtime?
We are available and there is NEVER any overtime! This matters when your air goes out of 105 degree 4th of july night with a house full of guests, (maybe a pregnant wife? sick kid? elderly grandparent? pets? heck even you don't want to sleep without air!)
We do load calculations on all installation jobs. Many company's don't even know how. This is critical to installing the correct size of system for proper cooling and function.
We continuously random drug test all staff. Including office staff, not just field staff.
We have really high standards for our skilled labor. About 99% of people applying for technicians and installers are passed on. Even in the middle of the summer when we could use double the staff. Many companies are really tempted to throw a guy with tools in a truck to try to grab all the money flowing around when it 100plus degrees. We don't do that because it lowers our overall quality. We are adamant about every customer getting the same minimum level of service. We wont risk our customers homes and safety, not mention our reputation.
Do they use preprinted invoices with "STRAIGHT FORWARD" flat rate pricing? or does Bubba size up the car in the garage and the neighborhood before "pulling a price out of the air"
All of our guarantees are simple to read and in writing on all forms. There is NO FINE PRINT! Read the fine print of some of our competitors guarantees!
Are the owners accessible? James or Sherry Green, the owners of A# 1 AIR, put their personal cell phone number on the back of EVERY employees business card. Customers can call them anytime. If they are not available they and you have a message, it will get responded to immediately by them or at the least one of the top managers. Many companies don't even tell you who the owners are on their website. James and Sherry are so confident in the service their company provides they actually have their photo on all 87 trucks! That's not hiding!
.. A#1 AIR is full service air conditioning and heating company that provides the highest level of quality and service in the Dallas Fort Worth area since 1994. We service and repair all brands of heaters, furnaces, air conditioners, heat pumps, evaporator coils, thermostats, fan coils and air quality products including but not limited to: Amana, Trane, Carrier, Lennox, York, Goodman, Bryant, Payne, Rheem, Ruud, Day and Night, American Standard, Honeywell, Intertherm, April Air..
*Any consumer not receiving satisfaction from a member of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com
Ripoff Report feels that this kind of dedication to customer service means that A#1 AIR will do whatever it takes to make sure their customers are properly taken care off.
In the future, if anyone has any complaints or concerns with A#1 Air you are invited to contact them directly via email: SpecialHelp@anumber1air.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call A#1 Air directly at 972-242-4800, and ask for Sherry Green, VP.
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with A#1 Air or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe confident and secure when doing business with A#1 Air.
Here's why. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about A#1 AIR Commitment to Excellence and Consumer Satisfaction. ....
Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Be sure to check out A#1 AIR website ..
..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
..by consumers, for consumers
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This report was posted on Ripoff Report on 02/11/2012 10:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/A-1-AIR-REVIEW-A1-AIR-Commitment-to-customer-satisfaction-100-money-back-guarantee-extend-a-lifetime-workmanship-guarantee-on-all-installations-and-repairs/Carrollton-Texas-75006/A-1-AIR-REVIEW-A1-AIR-Commitment-to-customer-satisfaction-100-money-back-guarantee-e-837577. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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