On Oct. 30. 2008, I called A- American to see if I could get someone out to look at my water heater. It was leaking and I had to turn off the water to it leaving me with no hot water. They said they could surely come the next day, Friday, Oct 31, 2008. I was asked if I wanted a.m or p.m. which I replied a.m. and they said they would be out between 9 and 12. At 12:30 I called the office to ask where my service repairman was at, the girl put me on hold and came back stating my guy, Mark was "tired" up, but I was next and it would be soon. I said ok....and waited and waited...it was 4 when I called back and asked again, before I could finish the sentence, she put me into Mark's voice mail, like I should try to figure out when he was coming.
So I called back saying I needed a time, it was late and it was Halloween night, I had plans, in which she replied, If I didn't like it, maybe I should go somewhere else!! I couldn't believe my ears...Friday late afternoon, after waiting all day, no repairman OR phone call saying they were running late or anything. I asked if I could talk to a manager, I got the office manager who wasn't really any better, but said they work till 8, and they could STILL be out. I would of never agreed to be home from 9-8, waitimg for a repairman. Well, guess what, he never showed up! I then called another number out of their several page ads in the phone book saying how much they love America and are honest,and got a dispatcher who was rude and said someone would still be out!! I called yet another number in their ad and got another plumber who said he could be out Sat. a.m, which I agreed being so desparate. He did show up only to try and charge me the week-end rate which I refused after being quoted $78.00 and it wasn't my fault no one showed up, so he agreed not charge me the week-end rate of $150.00. After about 5 minutes, he came into my house said it was the pressure valve and it would cost $584.00 to replace. This is a $12.00-$13.00 piece of metal, a piece with a spring inside, sold at Home Depot or Lowe's. When I told him that, he said, yeah I know.....WHAT A RIP OFF THIS PLACE IS!!
I got a quote from Home Depot to replace the water heater and to put it in for $650.00. He said if I wanted a new heater, he'd have to charge $1900.00. Between being treated like a dog from their customer service dept. and trying to rip me off , I refused to have them work on it and had to pay the $78.00 sevice charge to be insulted with apiece of metal being marked up what 600 %??? I am going to report them to the BBB also and I would say to anyone else who has been ripped off by them, report them and spread the word to your friends and go to Angie's List and do the same!!