- Report: #926660
Report - Rebuttal - Arbitrate
Complaint Review: A-1 Billiards of SWFL (Cape Coral)
A-1 Billiards of SWFL (Cape Coral)4523 SW 8th Ct # 1 Cape Coral, Florida United States of America
A-1 Billiards of SWFL ,Cape Coral, David Cravens Damaged new felt on a new Pool Table. Inexperienced Installers. Cape Coral , Florida
*Author of original report: A-1 Billiards is not a reputable company!
*Consumer Suggestion: A-1 Billiards is a Reputable Company
I located A-1 Billiards SWFL on Craiglist. I called and talked to David Cravens and he talked about how professional his company was and assured me they were the best in the area. He was supposed to come and help me with the install himself.
David did not come himself but he sent two young guys out to do the install; Stacey and Luigi.
The guys used old tools and not the proper tools. They stripped nearly every screw under the bed of the table. When installing the felt and fitting the pockets, Stacey cut the felt (midway on the slate) bed on all the pockets. It is most notable on the side pockets. When I asked why he did that his reply was you can only see it it you stick your head in the pocket.
Luigi applied the felt to the rails and I could see that he did not stretch the felt as he went down the rail with the staple gun. I have seen videos on felt applicatioin and I know that Luigi was using the wrong method.
They installed the bottom of the ball storage compartment backwards and it was being held by only one screw. I had to repair that myself.
After a few days I could see wrinkles in all the corners on the rails and the felt on the two side pockets had come undone. I called A-1 (David Cravens) and told him and he told me he would not come down to my area again unless he had a paid job that he could include in the trip. If the legs were falling off the table he said he would come right out.
It has been over a month and David has told me several times that he would come and fix the table. David never shows up and continually "texts" me with more promises and still never comes out.
I have cancelled my projects for two straight days to accomodate him but he still does not come to make good on his promises.
I believe he is just having fun jerking me around and I don't know why. He continually lies and lies. He can't talk without lying.
A-1 Billiards of SWFL is long on promises but short on knowing their profession. They have no customer service skills and are only out to make a quick buck. Avoid them like a plague.
This report was posted on Ripoff Report on 08/13/2012 03:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/A-1-Billiards-of-SWFL-Cape-Coral/Cape-Coral-Florida-33914/A-1-Billiards-of-SWFL-Cape-Coral-David-Cravens-Damaged-new-felt-on-a-new-Pool-Table-Ine-926660. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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