- Report: #1119662
Report - Rebuttal - Arbitrate
Complaint Review: A-AAA Auto Transport
A-AAA Auto Transport65 High Ridge Rd. #342 Stamford, Connecticut USA
A-AAA Auto Transport A-AAA Auto Transport of Connecticut A-AAA Auto Transport. DON'T USE THIS COMPANY! Stamford Connecticut
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I picked A-AAA Auto Transport of Connecticut based on good reviews but regret that decision. Beware! A-AAA acts as a BROKER and is only as good as the trucking companies they hire.
I needed a car transported from Texas to Mass. I hired A-AAA Auto Transport. They, in turn, hired two trucking companies in Texas: S&S Transport and Rotex Express. When the vehicle was picked up the Bill of Lading had no damage recorded on it. When I received the vehicle in Mass, it now has damage recorded on the original Bill of Lading. Even when I showed Ian Schindelman, Vice President at A-AAA, what I believe to be fraudulent activity on the part of the carrier, he sided with the trucking company in Texas. Unbelievable.
A-AAA doesn't make it clear that they are a broker anywhere on their website. The perception is that when you hire them that they will be the carrier. But they then brokered the job out to someone else. And apparently, when a problem occurs, they don't do anything to help their paying customers.
So when they say that they are FULLY insured, it is misleading. You have to go after their choice of carrier's insurance for the damage and these trucking companies have a special type of carrier insurance with a deductible that does not cover in the same way as regular motor vehicle insurance. This means I am stuck paying almost $2000 for damage apparently done by their hired carriers in Texas.
When I asked A-AAA Auto Transport if they were insured they said they were. But because they were not the actual carrier, but instead brokered the job out to a contractor, the job I hired them to do did not fall under their insurance. Of course, they did not inform me of this beforehand. This makes it easy for them to "wash their hands" of any problems.
When you hire A-AAA Auto Transport in Connecticut, I believe you are taking a gamble. You may get good carrier, but if you are unlucky your valuables may get damaged like mine. And if they are, I doubt you will receive any help from A-AAA Auto Transport. Is that a risk you want to take with your vehicle?
This report was posted on Ripoff Report on 01/30/2014 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/A-AAA-Auto-Transport-/Stamford-Connecticut-06905/A-AAA-Auto-Transport-A-AAA-Auto-Transport-of-Connecticut-A-AAA-Auto-Transport-DONT-USE-1119662. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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