Complaint Review: A-Affordable Home Appliance, Sherman TX - Sherman Texas
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- Author Not Confirmed
- A-Affordable Home Appliance, Sherman TX 231 W. Dexter Sherman, Texas USA
- Phone: 903-271-9278
- Web:
- Category: Consumer Services
A-Affordable Home Appliance, Sherman Texas thru American Home Shield @ Corporate Headquarters889 Ridge Lake Blvd.Memphis, Tennessee 38135 The contractor was assigned to us. We have been waiting almost 2 months for our dishwasher to be repaired. Has been a very frustrating experience with the contractor who evaluated our broken dishwasher. The contractor forgot he was to fix our dishwasher today. He already has complaints against him on reviews and at ripoff.com. If only we knew! Sherman Texas
*Author of original report: After Reading More About Home Warranty Companies
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We are first-time customers of American Home Shield. We, recently, purchased a house and had a few problems with appliances. We requested three service requests fjrom AHS. The first two contractors called in a timely manner and were very professional. They completed work without any problems.
The third contractor, Rick Skipworth, (with A Affordable Home Appliance) came to our house to look at our broken appliance. He mentioned he had to order parts and when the parts requested arrived to his business, he would schedule another appointment to fix the appliance. "Wait for my call" he said, and exited the door. He left an invoice with his company name and address, including the $75 we paid him in cash. On the invoice he called the $75 a 'trip charge'.
Close to the end of the month of October, we called his business number to inquire of the status of fixing our broken appliance. The contractor did not answer his phone and we left a message. He never returned our call. We also noticed a bad review about the contractor and in how he had not return phone calls, and did not show up to fix an appliance as an AHS contractor. This bad review was of great concern and we realised we would also be given such unprofessional treatment. There is also a second bad review about the contractor on ripoff.com.
We also spoke to an AHS associate about his failure to contact us to reschedule an appointment, etc., The associate mentioned that her records showed the contractor had placed an order for parts in October (almost a month after he looked at the broken appliance) and we should be hearing from him in about a week, as he should be receiving the part(s) from them. The contractor never called us nor did phone logs show a missed call from him. There were no voice messages on our phones from him.
About two to three weeks, after our conversation with the AHS associate, we called him on his cell phone (his business number) and this time, he answered the call. I explained our open request status and he mentioned he had ordered the part last month (Oct) and had been having problems with AHS. He mentioned he could fix the appliance on Friday afternoon. When I inquired about the time he expected to arrive, he would not provide me with a time. I waited all afternoon at home and he never called and Mr. Skipworth failed to show up as he said he would.
I called him late Friday afternoon and he answered his phone. He appeared to not remember our conversation and asked me what he had said to me. When I reiterated our last phone call, he said, "Oh, okay. What is your address and what was going on with the appliance?" I had to refresh his memory and he responded, "I can't come right now, I'm still in Sherman." He mentioned he could make it late in the evening but, quickly said, "I can come tomorrow or Monday." I agreed to Monday. After our phone conversation, I realised I had enough of his 'games' and decided I did not want to wait around Monday afternoon for him (he still would not give me a time) and I do not wish to waste my time or his. Reflecting back on the no-show, and the bad reviews, I realised I do not wish to continue to work with this contractor. I do not want another afternoon's wait to no avail!
It is unfortunate that AHS (American Home Shield) continues to contract their business through him when he has recent bad reviews postsed online (this year 2014) towards AHS customers. There are two bad reviews from AHS customers on Mr. Skipworth's company, A Affordable Home Repair.
This report was posted on Ripoff Report on 11/21/2014 04:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/a-affordable-home-appliance-sherman-tx/sherman-texas-75092/a-affordable-home-appliance-sherman-texas-thru-american-home-shield-corporate-headquar-1190616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
After Reading More About Home Warranty Companies
AUTHOR: dgutsd - ()
SUBMITTED: Friday, November 21, 2014
Been very frustrated with the whole scheme of reporting an appliance with American Home Shield (AHS), and the lengthly wait for the technician to complete the request.. The ripoff report should have targeted AHS as the company and only a mention of the contractor who was to fix our broken appliance (A Affordable Appliance Repair, Sherman, TX). American Home Shield is a home warranty offered to homeowners who put their trust in their product. This company then contracts the job to a local appliance company who has agreed to work for them as a contractor.
When we bought our house, the previous owners reported that everything was in wokring and good condition. They ensured us there was nothing to write in the disclosure forms and at our request to purchase home warranty they agreed to pay for a home warranty, and they chose American Home Shield.
We did not anticipate any types of 'broken' appliances or non-working appliances in our home. We were thankful to have the home warranty. Shortly after moving in, the garage door came off the track. We learned our home warranty did not cover a garage door replacement. However, AHS sent a garage door technician to evaluate the door (as we did not know what had happened. AHS does cover some garage components.) This was not the case, however, the tech was kind enough to get the garage door back on track and we paid him the $75 fee. This technician did not have to do a lot of work and was gone within 20 mins. An easy $75.00 for him.
Not too long after our moving into our home, we noticed the dishwasher had standing water at the bottom of the drain. The dishwasher was inoperable. We made a service request to AHS for an appliance technician to see why the dishwasher was not working. A man called right away and made an appointment. He was able to see that the motor/pump needed replacing. He mentioned he had to order the parts from AHS and would call us when the parts arrived to his business. This was a very long wait (see original report.)
After waiting a whole afternoon for him to arrive on the day he was to fix the appliance, he did not show! (read original report.) It made for a very frustrating experience and made me question why the repair was not completed in a 'timely' manner. I know that parts, etc., have to be ordered. However, AHS said he should be calling within a week since they had sent him the parts. After two weeks going on three, we made the call. This led to a frustrating experiece.
The experience compelled me to do my own internet sleuthing and found two negative reviews about the contractor, and another about both the contractor and AHS on ripoffreports.com.
I also found an article at Angie's List re: why home warranties are no guarantee (article at http//:www.angieslist.com) I begin to learn how contractors are themselves frustrated at how they are treated by the home warranty company and the 'low' pay they are given to repair appliances, etc.,. There are many replies to the article from both the clients of home warranties and of 'frustrated' contractors who have worked for home warranty companies. (See the comments at angieslist.com regarding the aforementioned article above.
I have seen one review that favored Mr. Skipworth's company A Affordable Appliance Repair. Also, I realised this may be from a non-AHS client but, a paying customer of his company. Paying customers who are not clients of an home warranty seem to have better reviews than those paying into a home warranty policy. Other negative reviews were by two different AHS clients. After reading the article at (see last paragraph) Angie's List, I realised this is not an isolated incident but has to do with AHS (or like companies.) Maybe, if I had been a paying customer (and not as a AHS policy/contract client), Mr. Skipworth would have completed the work in a timely manner. I don't know. Just sad and frustrating to read reviews and to learn how home warranty companies work. Has been a learning experience, albeit a frustrating one
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