- Report: #807272
Report - Rebuttal - Arbitrate
Complaint Review: A Appliance Repair Specialist
A Appliance Repair Specialist8075 Old Mechanicsville Turnpike Mechanicsville, Virginia United States of America
A Appliance Repair Specialist neglected to consult me between the diagnosis and repair, even though I was right there. And lied about their accreditation. Mechanicsville, Virginia
*REBUTTAL Owner of company: Responce to Brady complaint
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It wouldn't have been a big deal if the work he did was skill-requiring...but I think I can handle cleaning a vent. The most ridiculous part is that at $90/hr for 2 hours of labor (a good 30 minutes of which was spent with the tech. putting on his jacket every time he had to go out to his van) plus parts, I was paying up the wazoo...It doesn't take 2 hours OR $90 to clean a vent!
After he left, I called the company, but it turns out that (of course) the technician that had helped me was the owner himself, so nothing else could really be done about the problem. The website (aappliancerepair.com) says that it is a member of the BBB, ACCA, and Richmond Area Chamber of Commerce. Which is odd, because those groups don't have any company by that name in their directories.
I don't know if anything can be done about these various issues, but I at least wanted to make sure to let anybody in the Greater Richmond area know not to go to the people at A Appliance Repair.
This report was posted on Ripoff Report on 12/09/2011 02:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/A-Appliance-Repair-Specialist/Mechanicsville-Virginia-23111/A-Appliance-Repair-Specialist-neglected-to-consult-me-between-the-diagnosis-and-repair-e-807272. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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