• Report: #664138

Complaint Review: A Divorce By Phone

  • Submitted: Sat, November 20, 2010
  • Updated: Thu, February 24, 2011

  • Reported By: Jenny — Concord North Carolina United States of America
A Divorce By Phone
Internet United States of America

A Divorce By Phone Billed total amount to credit card without any payment authorization from card holder and did not bill in phases. Internet

*UPDATE Employee: All charges are agreed to in advance and stated in writting

*Author of original report: Follow up on #664138

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As promised over the phone, the credit card used was not only to be billed in phases, but was charged the full amount quoted at once without consent form. I was told I would have complete support from start to finish during my divorce process and received none. I was told that I would receive a telephone call prior to every email being sent, but received no calls and only two emails. I was misquoted the cost of court processing fees. I was not informed that in my state I must be legally separated from my spouse for one year before I can begin the divorce filing process. If done before, all money paid to the court would be lost. Nothing I was told or explained over the telephone was correct.

This report was posted on Ripoff Report on 11/20/2010 12:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/A-Divorce-By-Phone/internet/A-Divorce-By-Phone-Billed-total-amount-to-credit-card-without-any-payment-authorization-f-664138. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

All charges are agreed to in advance and stated in writting

AUTHOR: Jason - (USA)

When people hire a service it is reasonable that they pay the agreed to price.  Sometimes on a case by case basis we make exceptions and give people payment plans.

If this person was charged the full amount- that would have been what agreed to up front.
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#2 Author of original report

Follow up on #664138

AUTHOR: Jenny - (United States of America)

Regarding #557725... Virtually identical experience for me, and I did file with the consumer complaints department of the North Carolina Attorney General's office!

 

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