My saga begins with a call to "Maytag" for service on a Dishwaser that was purchased roughly 10 years ago. After some confusion, I determined that there is no more Maytag and service has been contracted to A&E. What I didn't know was that I would end up working with Sears.
On the original scheduled service appointment, there was a time window from 12:00 noon until 5:00 PM. I had to take off from work to wait for the tech. At 5:00 I was contcted and advised they would not arrive until 6:00 PM. After the 2 service techs. examined the leak problem, they told what they thought the problem was which made no sense at all. The gentlemen acted as though they had never seen a diswaser before. In any event, they orderd the parts they thought would resolve the problem. Subsequently, a new appointment was made with the same time window,12:00 noon ~5:00 PM. at 4:00 PM I called the 800 number and was advised they didn't know where the tech was but would check and advise me. A short time later they called and again told me he was running late. At this point after wastiing more than 12 hours of my time , I told them to cancel the appointment. The tech. still arrived at my door at 6:15 PM and I sent him away. I called a local appliance service company in San Jose, "Meyers," who scheduled an appointment 2 days later. Thier tech. showed up determined what was wrong in a few minutes, had the parts necessary to fix the problom on his truck and was on his way. I requested a full refund from A& E and after some time negoiating with Sears in Sacramento, I received checks from A&E for the parts they had sent that would not have resolved that problem. They have refused to refund the $72.00 trip charge for the incompetent tech they sent out. If you buy from Sears, you will be stuck with A&E for service. Good luck
San Jose, California