• Report: #1036517

Complaint Review: A & E FACTORY SERVICE

  • Submitted: Wed, March 20, 2013
  • Updated: Wed, March 20, 2013

  • Reported By: Denise B — Melcher Iowa
A & E FACTORY SERVICE
8301 FLYING CLOUD DR. EDEN PRAIRIE, Minnesota United States of America

A & E FACTORY SERVICE DO NOT USE THIS COMPANY, THEY WILL DAMAGE YOUR APPLIANCES EDEN PRAIRIE Minnesota

*Consumer Comment: Bad Business

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What a nightmare I am dealing with.  One month ago my Maytag dishwasher's control panel started acting up, not letting me choose any options.  I could only press the start button.  Since I paid for an extended warranty, A & E have come in the past to replace the control panel numerous times.  This time around they send a technician by the name of Chris who not only does not replace the control panel, he damages it to where it now leaks water.  I called to complain only to have the same technician come out, unscrew a few things, screw them back on and pronouce it "fixed".  So now I call back to the "escalation department" only to be assurred that a "senior" technician will come out to fix.  I do get a new guy come out, find 3 things wrong with the dishwasher and order parts and assurrs me that he will personally come out to put the parts in one week later.  Forward one week later only to have the original techincian Chris call me to say he is on his way.  I don't think so!  I call the escalation department again to complain.  While on the phone with them (going in circles I might add), my husband (in the background) casually mentions we will be recording Chris while he "fixes" our dishwasher.  Mind you this is now 3 weeks without my dishwasher and we are pretty disgusted at this company.  The recording would be used for legal purposes to protect ourselves.  The rep hears this and puts a "do not service" flag on my account.  So now, they refuse to fix my appliance and my warranty company refuses to use another service company and refuses to refund what is left of my warranty which is another year and a half.  The last time a rep came out, he actually knew what he was doing and gave me his personal business card.  I called him today and found out he no longer works for this company and has his own business.  I'd love to hire him but that would negate my warranty.  I'm not out any extra money for the moment except for what is left of my warranty but sueing this company sounds like more money out of my pocket.  If there is a class action law suit out there, sign me up!  This company only hires monkeys and if you are out of bananas you are out of luck!

This report was posted on Ripoff Report on 03/20/2013 04:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/A-E-FACTORY-SERVICE/EDEN-PRAIRIE-Minnesota-55344/A-E-FACTORY-SERVICE-DO-NOT-USE-THIS-COMPANY-THEY-WILL-DAMAGE-YOUR-APPLIANCES-EDEN-PRAI-1036517. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Bad Business

AUTHOR: Honesty hurts - ()

I had ordered an item from Sears.com

They sent out a man named Ron who started to argue with me without provocation

Trying to report this man was like pulling a tooth

I would advise you not do do Business with Sears for the simple fact that if you make a purchase on a large item and it is defective in some way shape or form, they will send out this Company and it's just not worth it and because the repairman started to argue with me, I returned the purchased item.

NOT WORTH IT!

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