A & E Factory Service DO ask who will be doing your appliance warranty or repair! PICK ANY OTHER COMPANY over A & E!! Pleasant Grove, Utah

By now I'd done the research I should have done in the first past.  Decided I didn't want them tearing my washing machine apart on my brand new flooring, nine years was getting up there (sadly even for a Maytag), so I shopped/bought my replacement.  Called about getting the part refund - serviceman would have to come out to give it to me (and pick up the part which the prior serviceman left behind, I'm sure intentionally).  Guy showed up today, 8/29, said he couldn't give me a refund for an opened part package. And I'd been scheduled for a $129 diagnostic and I OWED THEM $33.15!  I say pardon me?  Go over the whole story including the fact that it wasn't me who opened the package.  He says he has to call to get permission to do any differently, his cell is in his truck, so he has to go outside to call though I offered him my cell.  Came back and said he couldn't get ahold of anyone but would write the ticket that I'd paid the $33.15, and if I wanted to do anything about a refund I'd have to do it by phone.  In other words, we'll do you a deal and you won't owe us any more money and just go ahead and try to weasel a refund out of us.  I should have kept the part, and crushed it just for a little venting project.

I'm not going to beg for the refund, would only elevate my B.P. I'm sure.  I'll complain to Maytag and negatively post everywhere I can find including their website.