- Report: #951321
Report - Rebuttal - Arbitrate
Complaint Review: A Matter of Fax
A Matter of Fax105 Harrison Ave Harrison NJ 07029 Internet United States of America
A Matter of Fax Tried to invoice twice advertised amount, lied about item, shipped smashed item a month late, attempted bait & switch Internet
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Finally, a month after I placed the order, the bulb shows up. It was wrapped in bubble tape and placed in a box that in turn was placed in another box that was full of packing peanuts. BUT, the casing was broken, every clip inside that holds the bulb was broken, the metal bracket around the bulb was bent with both plastic screw brackets broken and the bulb and literally 10 pieces of broken plastic were rattling around inside the broken casing. It was obvious that this unit was smashed to pieces before it was ever even packaged and shipped out. This is the worse customer experience I have ever encountered. Do NOT do business with these people. We are changing our credit card number because of this. These guys bait and switch on purpose, and will send you broken items on purpose in an attempt to make more money off of you with their return policy and 'restocking' fees.
This report was posted on Ripoff Report on 10/05/2012 01:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/A-Matter-of-Fax/internet/A-Matter-of-Fax-Tried-to-invoice-twice-advertised-amount-lied-about-item-shipped-smashe-951321. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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