• Report: #1001764

Complaint Review: A & R Used Auto Parts

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  • Submitted: Wed, January 23, 2013
  • Updated: Thu, February 14, 2013

  • Reported By: Jane — Northfield New Jersey United States of America
A & R Used Auto Parts
115 W Lehigh St Internet United States of America

A & R Used Auto Parts A-R Used Auto Parts Rip-off artists to the N th degree Internet

*REBUTTAL Owner of company: CUSTOMER GOT REFUNDED

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Ordered a Ford F-150 Blue replacement drivers side door on 12/17.  Was told it would ship and be delivered within 3-5 business days, that they had three in STOCK.  Credit card was charged $650 ($500 for door and $150 in shipping) on 12/21.  Called on 12/27, was told they were backed up and it would ship after New Years Day.  Called 1/2/13 to get delivery date.  Was told the first door they pulled was rusted and they were shipping another door.  Called MULTIPLE times between 1/2 and 1/17 and was told the following..... 1)  shipping from MAINE (wow, that's not exactly in STOCK as you previously said), there was snow it will be delayed 2)  called week of 1/7 to 1/11:  it's in YONKERS, should be there in a few days, lots of deliveries on the way.... 3)  called and emailed 1/18, ohhhhhh, they tried to deliver it on Friday and no one was there (lie... talked to Point Auto, where door was to be delivered, they were there ALL day) 4) Got two emails, one stating it would be delivered 1/21 and another correcting that saying the driver was taking off for MLK day and it would be delivered 1/22 another LIE. (called and started complaint with Better Business Bureau)  5) Called today 1/23 because door did NOT get delivered and was told, you ready???? The door fell off the truck.... I'm so mad but this lie actually made me giggle as I sit here and write this..... After clarification, the door fell ON the truck and is dented and that YESTERDAY they creditted my credit card the $650.  Cursed them out and hung up on them..... Called credit card company, started dispute with credit card company.  I have never been so angry or felt so scammed.  These guys are LIARS, THIEFS and SCAM ARTISTS.  DO NOT BUY FROM THEM!!!!! 

This report was posted on Ripoff Report on 01/23/2013 08:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/A-R-Used-Auto-Parts/internet/A-R-Used-Auto-Parts-A-R-Used-Auto-Parts-Rip-off-artists-to-the-N-th-degree-Internet-1001764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

CUSTOMER GOT REFUNDED

AUTHOR: ANTHONY - (United States of America)

On 12/17/12 Mrs. Williams ordered a 2007 Ford F-150 left hand front door in blue for her truck. On the invoice sent to Mrs. Williams the shipping date was 1/3/2013 due to the holidays and the fact that we would be closed from 12/24/2012 to 1/2/2013. On 1/3/2013 we called Mrs. Williams and informed her that the door we pulled had seam rust along the bottom of the door and we did not want to send that door to her. We gave Mrs. Williams the option to be refunded or we could locate her another door. Mrs. Williams choose to have us locate another door. We located another in Maine and had it shipped to Mrs. Williams. On 1/18/2013 the driver attempted to deliver the door at Point Auto Body and they were closed for the day. Mrs. Williams was emailed  on Sat. 1/19/2013 and was informed that door would be redelivered on Tuesday 1/22/13 due to Martin Luther King day. On Tuesday 1/22/13 we called  Mrs. Williams and informed her that another item had fallen into her door and dented it and we would be giving her a refund. We refunded Mrs. Williams on 1/22/13 and then Mrs. Williams placed a dispute with her credit card company after she was refunded. We made every attempt to make this customer happy. Unfortunately we cannot control what happens with trucking companies and damage that they may cause. We went and attempted to get her a replacement door after ours was found faulty, which we did not want to send her, after giving her the option for a refund first. Then we refunded her as soon as the second door was damaged during transit and she is still not happy. Then she goes after the refund and does a dispute to get her money back a second time. I am at a loss for what else we could have done?

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