• Report: #250972

Complaint Review: A Solid Gold Sound - Dustin Thompson

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  • Submitted: Tue, May 29, 2007
  • Updated: Tue, July 15, 2008

  • Reported By:Sugar Hill Georgia
A Solid Gold Sound - Dustin Thompson
asolidgoldsound.com Internet U.S.A.

A Solid Gold Sound - Dustin Thompson Rip Off Wedding Services: A Solid Gold Sound Video & DJ Atlanta Internet

*Consumer Suggestion: Company is falling apart.

*Consumer Suggestion: Company is falling apart.

*Consumer Suggestion: yeah the "new" operations person... LOL

*Consumer Comment: A Solid Gold Sound Nightmare

*Consumer Comment: A Solid Gold Sound Nightmare

*Consumer Comment: A Solid Gold Sound Nightmare

*Consumer Comment: A Solid Gold Sound Nightmare

*Consumer Suggestion: Research is Key

*REBUTTAL Individual responds: Why should you have to go to all the trouble looking up the info on a "company stating they are the best"

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I have had a similar issue with them that I am still dealing with today. I wanted to share the latest email I sent on Friday, May 25th to A Solid Gold Sound. I have tried calling -- no answer, so I sent an email and here is how I responded to them.

"I must say that this is very disappointing as the video does not reflect what we were sold in our contract and what was requested in the contract for the day of the wedding. In the contract we checked off what was important for us in the video and half of that was not met.

We have practically no shots of our guests from the ceremony and reception, no commentary from our guests at the reception, no shots of our bride/groom table, and the taping and editing on this video was not professional. There was too much movement, side shots/partial shots/no shots of performers and participants in the wedding.

As I reflect back on the day of the wedding, the videographer never introduced himself to me or my husband, nor did he ask any of the wedding consultants at Vines Botanical Gardens what family members we would like to have provide their comments and wedding wishes for us.

I have not shared the five copies to family at all because it is embarassing to watch. I don't want my family to know we paid someone to shoot such a poor video. It's just awful. I viewed the video from A Solid Gold Sound and viewed our contract again this weekend to see if we were missing something.

I am not very happy with the end product at all. I can't believe we spent all of this time waiting for a video that is not even good quality. Speaking of waiting, it just doesn't make sense to continue to call your company and there is no follow-through from your staff. Our wedding was in Sept 2006, and we are just receiving the video 3rd week in May 2007 -- incredibly crazy!!

This is just so unacceptable! I really would appreciate a phone call from a manager at A Solid Gold Sound, since it is very difficult to get a hold of someone by calling the 800 number, especially during this time of year."

a VERY DISAPPOINTED customer,

Kristine


We plan to take further actions against this company. Now I know to look up the reputation of a company first before doing business with them. If I would have known there were over 23 cases filed against this company, I definitely wouldn't have exchanged money for their video services.

Kristine
Sugar Hill, Georgia
U.S.A.


This report was posted on Ripoff Report on 05/29/2007 11:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/A-Solid-Gold-Sound-Dustin-Thompson/internet/A-Solid-Gold-Sound-Dustin-Thompson-Rip-Off-Wedding-Services-A-Solid-Gold-Sound-Video--250972. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Company is falling apart.

AUTHOR: Vegas Bride - (U.S.A.)

You know that "new" operations director? Christy who replaced the first dude? Well she suddenly "is no longer with the company".

2 emails sent out yesterday, one made it sound like she left and the other made it sound like she was sick. Do they even know what they are doing?

I wouldn't book this company if my life depended on it. Who knows if they'll even be in business!
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#2 Consumer Suggestion

Company is falling apart.

AUTHOR: Vegas Bride - (U.S.A.)

You know that "new" operations director? Christy who replaced the first dude? Well she suddenly "is no longer with the company".

2 emails sent out yesterday, one made it sound like she left and the other made it sound like she was sick. Do they even know what they are doing?

I wouldn't book this company if my life depended on it. Who knows if they'll even be in business!
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#3 Consumer Suggestion

yeah the "new" operations person... LOL

AUTHOR: Vegas Bride - (U.S.A.)

See my report that I filed today
http://ripoffreport.com/reports/0/349/RipOff0349616.htm

The new person thinks she's actually going to SAVE the company money by putting jobs out for BIDS!!

that's a great way to improve your company, huh?
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#4 Consumer Comment

A Solid Gold Sound Nightmare

AUTHOR: Mcgunnar - (U.S.A.)

I have been reading all of the comments. with the particular company alot is checkered. I have been a Wedding DJ for over 20 years, my company is local to the North Carolina/South Carolina Coast and at times was located in the Hudson Valley region of NY.

On ocassion I do sub-contract with other companies to fill in the holes on my monthly schedule. I was contacted by the above company back in 2005 and asked if I was interested in covering a gig they had in Atlantic Beach. I am located in SC,Myrtle Beach area, and that particular summer I was doing alot of traveling gigs in Hilton Head and Charlston and jumped at the opportunity to do a gig extremely close to home. about a week prior to the Wedding I recieved the packet and was going over it, the Wedding was being held at the "Sheraton" in Atlantic Beach. I thought this was strange because anyone who knows this area knows that Atlantic has no such resort, in fact they don't have any resorts, I just figured it might be near Atlantic Beach.

Well when I finally contacted the Mother of the bride,we went round and round about the street she was giving me and that it was in Atlantic Beach (I had actually Driven up to the barricades seperating North Myrtle Beach and Atlantic Beach to see if there was a Sheraton bordering it) well turns out Solid Gold Sound left out one small detail, North Carolina. Atlantic Beach, North Carolina is 5 hours from here,and different as night and day from Atlantic Beach,South Carolina.

I being a proffesional with a high respect for our industry decided to do the Wedding anyway because I really know the importance of the day and want to keep us respectable. It was a disaster, I didn't have all the info I was supposed to have, and just had to edge it to the best of my abilities, and unfortunately screwed the pooch so to speak.

After all the time and out of pocket money (no check sent to cover expenses) it took me 6 months to just get the bare minimum 200 dollar check, barely covering 75% of what I shelled out.

Last season I was in transition to move to NC. I was asked by Solid Gold if I could possibly fill a gig in Mebane North Carolina, it was three days befor the event and I scurried to get it together. among the things I was not told, I was going to be hauling my gear by hand to a lakefront for the ceremony part, then lug it by hand back to the formal tent which was supposed to be "right there". There was no cell phone service,nor was there internet (this was supposed to be in a town, no in the wood) The Wedding planner freaked out, Parents were unaware that I was from NY with a NY accent and style to my DJ'ing, and again it was a true disaster. This time I recieved NOTHING.

I have been contacted several times this year last minute, for gigs in obscure places hours from here and being offered dirt pay (200 bucks, I charge 600 and up) resting on my own businesses reputation I declined all the Solid Gold Gigs. I found out that all the event info was complete and ready a year befor the wedding, my question was why did they wait a year to book a DJ, a year prior I can tell you if I'm booked or not and you may have a shot at getting me. I just recently recieved an E-mail from a new rep from this company stating she has taken over operations, Sorry not interested.
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#5 Consumer Comment

A Solid Gold Sound Nightmare

AUTHOR: Mcgunnar - (U.S.A.)

I have been reading all of the comments. with the particular company alot is checkered. I have been a Wedding DJ for over 20 years, my company is local to the North Carolina/South Carolina Coast and at times was located in the Hudson Valley region of NY.

On ocassion I do sub-contract with other companies to fill in the holes on my monthly schedule. I was contacted by the above company back in 2005 and asked if I was interested in covering a gig they had in Atlantic Beach. I am located in SC,Myrtle Beach area, and that particular summer I was doing alot of traveling gigs in Hilton Head and Charlston and jumped at the opportunity to do a gig extremely close to home. about a week prior to the Wedding I recieved the packet and was going over it, the Wedding was being held at the "Sheraton" in Atlantic Beach. I thought this was strange because anyone who knows this area knows that Atlantic has no such resort, in fact they don't have any resorts, I just figured it might be near Atlantic Beach.

Well when I finally contacted the Mother of the bride,we went round and round about the street she was giving me and that it was in Atlantic Beach (I had actually Driven up to the barricades seperating North Myrtle Beach and Atlantic Beach to see if there was a Sheraton bordering it) well turns out Solid Gold Sound left out one small detail, North Carolina. Atlantic Beach, North Carolina is 5 hours from here,and different as night and day from Atlantic Beach,South Carolina.

I being a proffesional with a high respect for our industry decided to do the Wedding anyway because I really know the importance of the day and want to keep us respectable. It was a disaster, I didn't have all the info I was supposed to have, and just had to edge it to the best of my abilities, and unfortunately screwed the pooch so to speak.

After all the time and out of pocket money (no check sent to cover expenses) it took me 6 months to just get the bare minimum 200 dollar check, barely covering 75% of what I shelled out.

Last season I was in transition to move to NC. I was asked by Solid Gold if I could possibly fill a gig in Mebane North Carolina, it was three days befor the event and I scurried to get it together. among the things I was not told, I was going to be hauling my gear by hand to a lakefront for the ceremony part, then lug it by hand back to the formal tent which was supposed to be "right there". There was no cell phone service,nor was there internet (this was supposed to be in a town, no in the wood) The Wedding planner freaked out, Parents were unaware that I was from NY with a NY accent and style to my DJ'ing, and again it was a true disaster. This time I recieved NOTHING.

I have been contacted several times this year last minute, for gigs in obscure places hours from here and being offered dirt pay (200 bucks, I charge 600 and up) resting on my own businesses reputation I declined all the Solid Gold Gigs. I found out that all the event info was complete and ready a year befor the wedding, my question was why did they wait a year to book a DJ, a year prior I can tell you if I'm booked or not and you may have a shot at getting me. I just recently recieved an E-mail from a new rep from this company stating she has taken over operations, Sorry not interested.
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#6 Consumer Comment

A Solid Gold Sound Nightmare

AUTHOR: Mcgunnar - (U.S.A.)

I have been reading all of the comments. with the particular company alot is checkered. I have been a Wedding DJ for over 20 years, my company is local to the North Carolina/South Carolina Coast and at times was located in the Hudson Valley region of NY.

On ocassion I do sub-contract with other companies to fill in the holes on my monthly schedule. I was contacted by the above company back in 2005 and asked if I was interested in covering a gig they had in Atlantic Beach. I am located in SC,Myrtle Beach area, and that particular summer I was doing alot of traveling gigs in Hilton Head and Charlston and jumped at the opportunity to do a gig extremely close to home. about a week prior to the Wedding I recieved the packet and was going over it, the Wedding was being held at the "Sheraton" in Atlantic Beach. I thought this was strange because anyone who knows this area knows that Atlantic has no such resort, in fact they don't have any resorts, I just figured it might be near Atlantic Beach.

Well when I finally contacted the Mother of the bride,we went round and round about the street she was giving me and that it was in Atlantic Beach (I had actually Driven up to the barricades seperating North Myrtle Beach and Atlantic Beach to see if there was a Sheraton bordering it) well turns out Solid Gold Sound left out one small detail, North Carolina. Atlantic Beach, North Carolina is 5 hours from here,and different as night and day from Atlantic Beach,South Carolina.

I being a proffesional with a high respect for our industry decided to do the Wedding anyway because I really know the importance of the day and want to keep us respectable. It was a disaster, I didn't have all the info I was supposed to have, and just had to edge it to the best of my abilities, and unfortunately screwed the pooch so to speak.

After all the time and out of pocket money (no check sent to cover expenses) it took me 6 months to just get the bare minimum 200 dollar check, barely covering 75% of what I shelled out.

Last season I was in transition to move to NC. I was asked by Solid Gold if I could possibly fill a gig in Mebane North Carolina, it was three days befor the event and I scurried to get it together. among the things I was not told, I was going to be hauling my gear by hand to a lakefront for the ceremony part, then lug it by hand back to the formal tent which was supposed to be "right there". There was no cell phone service,nor was there internet (this was supposed to be in a town, no in the wood) The Wedding planner freaked out, Parents were unaware that I was from NY with a NY accent and style to my DJ'ing, and again it was a true disaster. This time I recieved NOTHING.

I have been contacted several times this year last minute, for gigs in obscure places hours from here and being offered dirt pay (200 bucks, I charge 600 and up) resting on my own businesses reputation I declined all the Solid Gold Gigs. I found out that all the event info was complete and ready a year befor the wedding, my question was why did they wait a year to book a DJ, a year prior I can tell you if I'm booked or not and you may have a shot at getting me. I just recently recieved an E-mail from a new rep from this company stating she has taken over operations, Sorry not interested.
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#7 Consumer Comment

A Solid Gold Sound Nightmare

AUTHOR: Mcgunnar - (U.S.A.)

I have been reading all of the comments. with the particular company alot is checkered. I have been a Wedding DJ for over 20 years, my company is local to the North Carolina/South Carolina Coast and at times was located in the Hudson Valley region of NY.

On ocassion I do sub-contract with other companies to fill in the holes on my monthly schedule. I was contacted by the above company back in 2005 and asked if I was interested in covering a gig they had in Atlantic Beach. I am located in SC,Myrtle Beach area, and that particular summer I was doing alot of traveling gigs in Hilton Head and Charlston and jumped at the opportunity to do a gig extremely close to home. about a week prior to the Wedding I recieved the packet and was going over it, the Wedding was being held at the "Sheraton" in Atlantic Beach. I thought this was strange because anyone who knows this area knows that Atlantic has no such resort, in fact they don't have any resorts, I just figured it might be near Atlantic Beach.

Well when I finally contacted the Mother of the bride,we went round and round about the street she was giving me and that it was in Atlantic Beach (I had actually Driven up to the barricades seperating North Myrtle Beach and Atlantic Beach to see if there was a Sheraton bordering it) well turns out Solid Gold Sound left out one small detail, North Carolina. Atlantic Beach, North Carolina is 5 hours from here,and different as night and day from Atlantic Beach,South Carolina.

I being a proffesional with a high respect for our industry decided to do the Wedding anyway because I really know the importance of the day and want to keep us respectable. It was a disaster, I didn't have all the info I was supposed to have, and just had to edge it to the best of my abilities, and unfortunately screwed the pooch so to speak.

After all the time and out of pocket money (no check sent to cover expenses) it took me 6 months to just get the bare minimum 200 dollar check, barely covering 75% of what I shelled out.

Last season I was in transition to move to NC. I was asked by Solid Gold if I could possibly fill a gig in Mebane North Carolina, it was three days befor the event and I scurried to get it together. among the things I was not told, I was going to be hauling my gear by hand to a lakefront for the ceremony part, then lug it by hand back to the formal tent which was supposed to be "right there". There was no cell phone service,nor was there internet (this was supposed to be in a town, no in the wood) The Wedding planner freaked out, Parents were unaware that I was from NY with a NY accent and style to my DJ'ing, and again it was a true disaster. This time I recieved NOTHING.

I have been contacted several times this year last minute, for gigs in obscure places hours from here and being offered dirt pay (200 bucks, I charge 600 and up) resting on my own businesses reputation I declined all the Solid Gold Gigs. I found out that all the event info was complete and ready a year befor the wedding, my question was why did they wait a year to book a DJ, a year prior I can tell you if I'm booked or not and you may have a shot at getting me. I just recently recieved an E-mail from a new rep from this company stating she has taken over operations, Sorry not interested.
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#8 Consumer Suggestion

Research is Key

AUTHOR: A Dj In Ny - (U.S.A.)

While I feel for this bride (and anyone else taken in by this company) a good part of the blame has to be shouldered by the person who made the decision to hire A Solid Gold Sound in the first place, and for what reason.

This company markets themselves by advertising lower than normal rates for the markets they are in. Any consumer seeking DJ services should shop around, and try to understand that if a particular entertainer is coming in with a quote that is HUNDREDS of dollars less, there is usually a reason.

For anyone hiring an entertainer in the future, here are a few questions to ask BEFORE you sign a contract:

Do you have a written contract with your specific DJ?
It is extremely important to have your booking confirmed in writing, especially if you are paying an initial retainer. This protects you from unscrupulous operators. If you are expecting a specific entertainer, make sure you get it in writing as well.

Are there any hidden charges?
All costs should be clearly defined in your contract.

How many years of experience does your entertainer have?
Experience brings knowledge of common problems and situations.

Are you insured?
Insurance is a part of any legitimate business. Liability and casualty policies protect yourself, your guests and the venue. It is also a way to separate the professionals from the amateurs. Many venues are beginning to require proof of liability. Ask for proof of liability insurance. Disc Jockeys receive a Certificate of Liability which can be used as proof.

Do you use Professional Equipment?
Ask whether your prospective Disc Jockey works with professional audio equipment. Remember that professional gear does not guarantee an entertainer's talent or service level, but is simply a tool for building an exceptional event.

Do you provide back-up equipment at our event?
Weddings are once in a lifetime events. A back-up system protects your investment. It is also important to know if your Disc Jockey has a back-up plan in case of illness or an accident.

How do you guarantee my reception will be special?
All professional DJs will have a questionnaire to help you plan your wedding. It should contain all the names they will need to pronounce, all the events with a timeline included, all the necessary questions from the obvious will you be dancing with your father? to things you might not have yet considered, who (and if) will give the blessing before the meal?. Many DJs now use an on-line system that can be updated at your leisure.

Will you be willing to play requests and discuss music ahead of time?
Most DJs will let you select a large proportion of the music played and all the special event songs, including First song as husband and wife, daddy's little girl, and many more. A professional Disc Jockey will also accept the fact that you may not want certain songs played. Some DJs even incorporate on-line request systems for you and your guests.

Will you be suitably dressed for our occasion?
Specify the type of apparel that your Disc Jockey is expected to wear for your occasion. Formal attire or coat & tie are the most popular forms of attire. If you are having a themed event, make sure your entertainer is informed.

A full-service professional disc jockey will normally invest 12 to 20 hours into your special event but it may appear that you are only paying for "4 to 6 hours". Consultations, music purchasing & editing, preparation, set-up and tear-down, and education and other business related endeavors add up to the overall success of your special event.
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#9 REBUTTAL Individual responds

Why should you have to go to all the trouble looking up the info on a "company stating they are the best"

AUTHOR: 1madmom - (U.S.A.)

We are also in the same mess except we do have video of the guest none of the
father/daughter dance
grandfather/granddaughter dance which was so important to my daughter his b-day was then and he was the one who cut the cord on his first great-grandson's birth
the bride/goom was no one of importance in this video
of course John says these things happen to have someone else there that day to replace the one schduled---no phone calls----thee videographer said she was called that morning
this was to be unedited due to the flower girl was 2 [brides neice] and she had practiced for months on the flowers and of course walked all the way down the aisle stopped threw all the flowers in one spot went and got her fruit snacks and sat on steps the ring bearer 5 yr old wasnt sure that day so who knew if he would do it { brides nephew} he did all the way down got his fruit snacks and basically laid on steps to cute to not have on video yes both were there from the rear down the aisle then never to be seen again
the bride her son and father front view all the way in then rear view of the rest of the wedding lovely you never saw my daughter
the reception was based on the grooms mother which is not part of their lives just part of it to be cordial but she is the most important person in the video
WHY DO THEY LET THESE COMPANIES CONTINUE WITH ALL THESE COMPLAINTS AND THE ARE RIPPING INNOCENT PEOPLE OF VERY HARD EARNED MONEY FOR THE MOST IMPORTANT DAY OF THERE LIVES
1madmom
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