- Report: #252877
Report - Rebuttal - Arbitrate
Complaint Review: A Solid Gold Sound
A Solid Gold Soundwww.asolidgoldsound.com Monroeville, Pennsylvania U.S.A.
A Solid Gold Sound Breach of Contract--Terrible DJ Service-- DJ and Wife came in jeans and dirty shirts Monroeville Pennsylvania
When I first called to book their services, they were very nice and helpful. I spoke to "Jeremy". He sent me all the necessary paperwork to fill out very quickly. He also made sure I gave him a deposit that day. He told me at that time, (June 2006) that we were all booked and ready to go for our May 2007 wedding, all they needed was the paperwork and the FINAL PAYMENT by February 2007. Once received, they would call me. Well, we made sure all the paperwork was filled out and payment was sent promptly.
I did not receive any calls from them until the beginning of April. I had already attempted to call them 3 times prior myself, to request a copy of my signed contract and a receipt for my final payment. I did not receive those either. My mother had to send an email from work threatening to sue before they agreed to fax the information I had requested.
In addition, my mom called on almost a weekly basis to talk to the DJ. No answer! When they finally did call back, the second week of April, "Carrie" spoke to my mom and advised her that the DJ would be calling me by no later than 6pm that very evening. He never called. So we called again the next day. "Carrie" told us the same thing again. He never called. This went on and on for a month. Finally, after daily calls to the company being either unanswered or not returned, my mom called and spoke with "Jim" who was said to be the "Operations' Manager" who stated that the DJ would not call us until 2 weeks prior.
Finally, the DJ, "Mark" called me on the Wednesday before my wedding to tell me that he was out of town and never received any of our messages. How convenient. We went over the contract and music list, of which I had considerable changes in music selections, announcements and start times. He agreed on all changes.
To be safe, I also gave a copy of all updates to our wedding coordinator at the reception hall to give "Mark" to make sure he had all the updated information. He received the updates from the coordinator because he had them in his hand when he came to meet me at the reception. So my mother and I had the pleasure of stressing all day long as to weather or not the DJ was even going to show up!!
First off, according to our contract, he was supposed to be dressed in a tuxedo. That was a must, since our reception was formal. He came in a pair of black "Dockers" and a white polo type shirt.
Further, he stated his partner could not make it so he brought his wife who dressed in blue jeans and a dirty tank top.
Second, he and I went over the formalities and the introductions on the phone a few days prior and also in the hospitality room at the reception hall as well. His start time was 5pm. He came to me at 540pm to ask what time he was supposed to start. Therefore, the first 40 mins of cocktail hour had NO music.
Third, when he was announcing our bridal party in, he introduced the wrong people. That was very embarrassing for myself and for the people who were introduced.
Fourth, When we began dinner, he was supposed to play a Jazz Selection, by selection, meaning multiple different artists. He played an entire Kenny G cd, just so he could eat uninterrupted. I don't even like Kenny G!
Further, when the time came to do the special dances, we had 2 first dance songs, and 2 bridal party songs. He skipped the bridal party songs and went straight to the Father/Daughter Dance! I was horrified!
He was very lax, unprofessional, slovenly and most of all uninterested in what he was being PAID to do. We requested an "enthusiastic" DJ, he was lazy and and rude. I think he confused "funny" with "sarcastic smart ass".
He acted as though he did not want to be there and he read the introductions and such verbatim from the paper I had given him.
Lastly, I was promised a mirror ball with my package, I did not receive it and he had a TIPS jar out on his table. How nice.
Besides having a good sound system, he was a joke. The whole company was a joke. I could have made a few "mix-cd's" to play and that would have been a better choice.
This report was posted on Ripoff Report on 06/06/2007 07:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/A-Solid-Gold-Sound/Monroeville-Pennsylvania/A-Solid-Gold-Sound-Breach-of-Contract-Terrible-DJ-Service-DJ-and-Wife-came-in-jeans-and-252877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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