• Report: #1131808

Complaint Review: A & T Automotive

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  • Submitted: Wed, March 19, 2014
  • Updated: Wed, March 19, 2014

  • Reported By: Robert — Propect Heights Illinois
A & T Automotive
1263 S Elmhurst Rd. Des Plaines, Illinois USA

A & T Automotive Beware!, Beware!, Beware!! A & T Automotive.... Untrustworthy!! Des Plaines Illinois

*REBUTTAL Owner of company: A&T Automotive Inc

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Beware! Beware! Beware! of this place!!!!  bob the owner at  A & T Automotive at 1263 Elmhurst Rd in Des Plaines is an Untrustworthy Lying LowLife Sack of u know what!

Let me Explain:

I caught this turd lying to me several times. I went there because my truck was leaking power steering fluid like a sieve. Before i went to A & T Automotive I had a ASE Certified Mechanic look at it and he told me the power steering pump was bad. Unfortunately he couldn't get me in to fix it right away and this thing was leaking bad.

So to my regret i stumbled on this ripoff place, A & T Automotive while driving down elmhurst road. Boy do i wish now i would have just kept driving. So any way i pull in bob takes a look at it and says "it's not the power steering pump, it's just one of the power steering hoses that's leaking I asked bob are you sure? bob says "absolutely 100% Positive! I told bob an ASE Certified Mechanic told me it was a bad power steering pump. bob replied "sounds like there just trying to take your money"

Unfortunately i agree to have A & T  Automotive replace the power steering hose. 3 days later I'm still leaking power steering fluid. I bring it back to A & T and bob says there was some air that worked it's way out of the line. He added some more fluid and said it should be fine. Again a few days later it's still leaking. This time bob tells me some of the power steering lines are loose and he will wrap them with teflon tape and tighten them up real good. Again it starts leaking.

After spending a conciderable amount of time and money with A & T Automotive bob finally concludes that it must be the power steering pump. bob apologizes and offers to replace my power steering pump at a deep discount $240. The normal price would be around $400 for my truck. Like an idoit i agree to let him do the work. (Big Big Mistake!)

To make a long story short, I get the truck back after A & T Automotive supposedly replaced the power steering pump and it's still leaking. Fed-up! I go back to the ASE Certified Mechanic and tell him that A & T Automotive say they replaced the power steering pump. He takes one look at it and says "they never replaced this pump" So i call bob at A & T automotive and he's says "B.S I ordered that pump new from the dealer! I ask bob "what dealer did you order it from?" bob say "Golf Mill Ford"

I drive to Golf Mill Ford and ask the parts manager if there's a way to find out if my Auto Repair Shop ordered a power steering pump for my vehicle recently? The parts manager said "absolutely what's your Vehicle VIN number?" I give him the number and he say's " A & T Automotive never ordered a power steering pump from us"  I call bob and tell him what Golf Mill Ford said and he insist he ordered the part from GMF. So i tell bob I want the receipt. bob says "I'll have to look for it!" After 3 days of giving me the run around bob finally has a sudden miraculous epiphany and says "that's right i forgot i ordered it from a parts store!"

This guy is so full of it, it's sickening. bob and A & T Automotive never replaced my power steering pump. All they did was lie and rip me off.

Never have this place work on your car because they just can't be trusted. Bottom Line.

This report was posted on Ripoff Report on 03/19/2014 09:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/A-T-Automotive/Des-Plaines-Illinois-60018/A-T-Automotive-Beware-Beware-Beware-A-T-Automotive-Untrustworthy-Des-Pl-1131808. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

A&T Automotive Inc

AUTHOR: A&T Automotive - ()

This guy is a customer that brought his vehicle for service twice and his other vehicle once.  Everything was fine until a power steering pump we installed failed. This guy instead of bringing it back for us to correct he decided to take it tothe Ford dealership.  There he was told first that the pump was no good and the next day that it was never replaced by us at all.  I provided the customer the receipt of the part we bought and asked if he could bring in the defective part for a refund or some type of compensation.  He said that the dealer wanted him to pay for the core.  Reality check sir new parts do not have core charges .  So he wants us to do what?  warranty work he had done somewhere else withouparts effective part and on the word of a mechanic from the dealership.  He didn't even have documentation from the dealer.  A&T has been in business in Des Plaines for over 14 years with a solid following and ASE certified mechanics.  Meanwhile this customer took his vehicle to a dealership that has numerous negative reviews and shady dealings.  The proof is in the pudding.  We do not make parts sir we only install them.  The bottom line is when one is in the service industry like we are you will have some people that will not be happy or satisfied no matter what!  Do the math we service an average of 15 vehicles a day, we work 26 days a month.... That translates to over 65,000 vehicles serviced in the past 14 years... and we got 2 bad reviews from 2 people..companies  like Home Depot, Lowes, and Midas don't have these rates of satisfaction!  Either we will try and recover form this "devastating" review by working harder and better to reach 100 percent satisfaction in the near future. Hope you enjoy dealer prices! LOL Thank you Robert

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