• Report: #498959

Complaint Review: A T & T

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  • Submitted: Tue, September 22, 2009
  • Updated: Tue, September 22, 2009

  • Reported By: Pamela — Reidsville North Carolina USA
A T & T
att/rewards.com Internet United States of America

A T & T AT & T Reward was never paid for upgrade for AT&T. Website states "processing" for months now. Internet

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Pamela, Reidsville NC . I upgraded my AT&T DSL Service during the promotion time in April, requirement were to upgrade and receive a credit for modem or wireless gateway. Value of 100.00. Since April, I have been told by customer service at AT&T that no record of such promotion, so I provided proof of promotion. Next I was told it will take additional time for processing. Next I was told the order was not sent because of a mixup with equipment, therefore rebate was not processed. Then a months or so later, August I received equipment however no rebate, so now I have to wait for the modem charge to show on my bill before I can receive rebate.  Processing time close to 5 months. This is unreal for a large company as AT&T.  As of this date no rebate.  This is a ripoff.  Class Action suit needs to be filed just to make sure this company handle business in a timely fashion.  You can rest assured if I dont pay the bill in a timely fashion,  I promise you AT&T will not let me go for 5 month.

This report was posted on Ripoff Report on 09/22/2009 10:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/A-T-T/internet/A-T-T-AT-T-Reward-was-never-paid-for-upgrade-for-ATT-Website-states-processing-for-498959. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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