• Report: #603770

Complaint Review: A-Team Moving & Storage

  • Submitted: Sat, May 15, 2010
  • Updated: Thu, September 22, 2011

  • Reported By: Thomas — Menifee California Virgin Islands (US)
A-Team Moving & Storage
1309 Summit Ave, Suite 1 Plano, Texas United States of America

A-Team Moving & Storage failed to deliver all of our home furnishings - 6 months to deliver a leather sectional valued at $3800. A captain's chair broken & wood furniture scratch - $638 to repair. Valuable collectables were Plano, Texas

*UPDATE Employee: Your more then just a customer to A Team Moving and Storage

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My wife and I were duped into believing that the A-Team was going to care for our home furnishing and  personal records like it was their own. Literally the wool was pulled over our eyes. This nightmare started in Setpember 2009. We should have known something was going to go wrong when a high level presentative came to our home with only a pad and pencil.....no computer or other high tech equipment to record the inventory. I raised some questions during the tour of our home, but this gentleman kept tell me not to worry.  About a week later, our furnishings were delivered to another state - minus a leather sectional wedge, a 21 inch computer terminal, some valuables collectables and our personal tax files from 2002 to 2008. But it gets better, a captain's chair broken in two places and many of the wood or metal finishes scratch or chipped. I wanted to make an insurance claim, but our inventory B/L was difficult to read. 

I must have made a dozen or two calls to their office requesting that a readable copy be sent to me.  I also inquired about the  missing items. The feedback was always the same. Part of the problem described herein was due to the fact that our furnishings were unload, stored and then repacked into another shippping container. We were never told that our property would be handled in this manner. To the contrary!!!  Had I known this, I would have pulled the plug. About a month later, I received a call from this representative.  He told me the leather sectional wedge was located in one of his wearhouses. I inquired about the other missing items, but was told only the wedge was located. Five months later we finally got the wedge, but the horror of our missing tax files still haunts us today. And,  because it took 6 months to get a readable copy of the B/L inventory to me, no claim can be made because it exceeded the 60 day max filing deadline.

A lesson well learned - YES!!! The next time I will take the time to do better research before I signed a dotted line and to use the resources that are out there like the Better Business Bureau.  But it gives me some satisfaction in that the Texas BBB has revoked this company's BBB Certification earlier this year (2010). Now just maybe someone will look for a legal way to their licensed revoked. Maybe there will be justice down the road with an IRS audit since we paid this company $6,000 in cash. So, to those who have read this ture and accurate report, don't let yourself get duped like we did and do not let the wool cover your eys.  It is my hope that anyone who reads this posting will rethink one's thought process in rendering a final decision on who to use for moving and storage.  


This report was posted on Ripoff Report on 05/15/2010 09:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/A-Team-Moving-Storage/Plano-Texas-75094/A-Team-Moving-Storage-failed-to-deliver-all-of-our-home-furnishings-6-months-to-deli-603770. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Your more then just a customer to A Team Moving and Storage

AUTHOR: Mary Lee - (United States of America)

A Team Moving and Storage would like to respond to this specific customer and to make aware of all of our future potential and existing customers moving tips and company policy.

A Team Moving and Storage regret to hear about your personal unpleasant moving experience.

A Team Moving and Storage would like to clarify type of cases when a customer doesnt have copies of moving documents A Team Moving and Storage provides access to our moving data base electronically at all times. This access allows customer to make changes to inventory, address, and personal information.

A Team Moving and Storage crews upon pick up day provide all copies of moving contracts and all inventory after the move is complete.

In a case of a customer that loses their moving documents the only that customer needs to do is to request by any communication copies.

A Team Moving and Storage have all moving documentation of each customer scanning to our computer database.

A Team Moving and Storage processing request for moving documents at the same moment of receiving them- by emailing them to the customer verified email address or to fax number that has been provided.

Unfortunately on this specific case A Team Moving and Storage received the request of moving documents after the allowed time for the time frame a claim can be processed. For this reason a claim was not filed.

A Team Moving and Storage would like to share company claims process information with any one
that would like to know how this process works.

Claim Process

Our basic claims process is fairly simple;

We will require you to so one of the following:

Option A: Via Phone Or Registering
1. Call our office at 954-317-2448  to receive your claim forms or register via our website thru the claim forms registration tab and we will send you the claim forms . We will in terms gather
your personal information needed in order to process your claim, input the information into our database and send you the claim forms via email. If you are emailing your request, please include your full name, order for service or contract number, your current address and the name of the company that relocated you; along with the following documentation.
2. A letter describing your grievances and a description of the lost and/or damaged items.
3. A copy of the move Contract (Bill of Lading)
4. A copy of the itemized List of Contents (Descriptive Inventory List)
5. Photographs of the damaged items. These don't have to be professional pictures, but the item must be discernable and the  extent of the damages apparent.
6. Completed claim forms via email.

Option B: Via Mail
1. A letter describing your grievances and a description of the lost and/or damaged items. In this letter you will need to include the following: address, phone number(s) and email addresses were we can send you claim forms. We will in terms gather your personal information needed in order to process your claim, input the information into our database and send you the claim forms via
email. 
2. A copy of the move Contract (Bill of Lading)
3. A copy of the itemized List of Contents (Descriptive Inventory List)
4. Photographs of the damaged items. These don't have to be professional pictures, but the item must be discernable and the extent of the damages apparent. We require the customer to mail the claim to us - we use the USPS date stamp to date the start of the claim process. When we receive the claim we log it into our system and start the claim process. If we receive a partial claim (no pictures, no Bill of Lading), we contact the customer and request the missing information. These claims are held as "Pending". We notify the customer every 30 days on the status of
their claim. 

A customer has 30 days to file a claim from the time delivery is accepted. (In this specific case the law allowed 60 days of filing the claim from day of delivery. This regulation by the US Department of Transpiration recently has been changed to 30 days.)

A Team Moving and Storage would like to inform everyone that we understand that moving is stressful and after you receive your items it can take longer than 30 days to unpack and for this reason we offer additional options that can be filed after 30 days of the claim process has been passed. This process of Settlement & Arbitration programs can be found and offered at www.promover.org and http://www.moving.org/.

If customers have additional questions please feel free to contact us directly
469-229-0751. 

Sincerely,

Management 
A Team Moving and Storage 
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