• Report: #1160458

Complaint Review: A Travel Emporium

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  • Submitted: Tue, July 08, 2014
  • Updated: Tue, July 08, 2014

  • Reported By: Experienced traveler — Worcester Massachusetts
A Travel Emporium
Internet USA

A Travel Emporium Very misleading in their presentation to what is actually available West Palm Beach Florida

*Author of original report: I would like this complaint removed

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in December of 2013 my husband and I were very cleverly guided to A Travel Emporiums company by another company who garunteed us we would receive VIP check in on our cruise just for listening to their presemtation.  So we bit and went to listen.  Oh how wonderful it all sounded and the prices they showed us were amazing!  We love to travel so how could we go wrong.  They also promised us for just a mere $1,600.00 they would sale our Time Share we owned already with no problem and if they couldn't our that fee would be reembursed.  We fell for their line, hook and we sunk!!!  First thing we Never received VIP boarding on and off out cruise as promised with our phony VIP signs we foolishly hung around our necks.  Second, the 'Time Share sales office' took well over a month to make entail contact with us about our existing Time Share. After calling A Travel Emporium several times, we finally had someone contact us and basically had us do all the work, send them everything i had corresponded with our Time Share Co. and after 3 1/2 months sent us back a pathetic letter with all my letters combined together we were supposed to send ourselves to our Time Share Co. Inwhich the address provided by them was wrong.  We received the letter 'returne to sender' in the mail and at that point I took measures into my own hands and delt with the Time Share Co. directly.  I got our membership cancelled by myself, no help from them and proceeded to demand our refund.  At this time was I told they were a completely different company (Time Share Transfers Unlimited) based out of CA.  That in itself is anot her huge nightmare!  

After trying to plan a business trip to Hawaii for this last April, we could not find a good price for lodging that could beat what we found elsewhere.  We rented a Jeep through them which I thought was ok of a price, only to find the same car the next morning on another internet site for over $100.00 cheaper.  I tried to cancel my reservation through A Travel Emporium but was told I couldn't but if I scanned and sent the other price they would match it.  They did not!!!  I also was told there would be an additional local fee of a certain price.  When it was all said and done, we ended up paying almost $600.00 more on top of the 700+ we had already paid to A Travel Emporium prior to our trip, when we returned the car as additional fees.  Amazing!!!! 

I also just just tired to rent a van for while my daughter and her family are visiting us here from August 8th-21st. On A Travel Emporium the price was over $1,000.00 plus additional local fees.  I checked out what it would cost me through my insurance company USAA, $751.00 total price all taxes, fees included.  

Where are the savings someone tell me please?  Where is the honesty and integrity of these people?  I can also get cruises through my Captains Club membership for the cruise lines I have cruised with far cheaper than anything A Travel Emporium can offer.  They can't even come close, not by $100's of dollars.  

All we wanted was what they showed us when we were there in theit show room.  The same options, prices, offers.  We haven't found any yet.

So you tell me how reputable this company can really be?  Please just offer what you had in your show room.  We are so disappointed at this point we just want our $6,000.00 plus the $1,600.00 we paid to the bogus 'we will sale you time share for you' company back.  Just give us our financial freedom back to really travel and you Could maybe earn some kind of reputation back in our minds as being at least an honest in your dealings with your fellow man company.  Until that time, you are just a scam company to us. 


This report was posted on Ripoff Report on 07/08/2014 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/A-Travel-Emporium/internet/A-Travel-Emporium-Very-misleading-in-their-presentation-to-what-is-actually-available-We-1160458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

I would like this complaint removed

AUTHOR: Experienced traveler - ()

Since originally filling this complaint, I have been contacted by A Travel Emporium and we have worked it out.  The owner himself has taken it into his own hands to make sure this is resolved and has been nothing but helpful and very kind to us.  We agree their have been some unfortunate situations for us personally, but he has taken these issues very seriously and we have gotten to the bottom of what has happened and why.  Any company that is a scam or not legitimate would never go to the great lengths to make their costumers happy and satisfied as this company has.  

Therefore if this post is not removed, I want to make sure anyone reading it knows that I was wrong in placing my blame and feel confident enough about working with them in the future to write this rebutle statement in their behalf. 

 

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