- Report: #921262
Report - Rebuttal - Arbitrate
Complaint Review: A W Autopro
A W Autopro6837 Havenhurst Ave. Lake Balboa, California United States of America
A W Autopro Horrendous customer service re: extended warranty cancellation refund Lake Balboa, California
On 7/13/12 I e-mailed to find out the status of my refund as it had now been 65 business days. I was sent a "form" e-mail advising me that they would investigate my claim and respond within 3 business days. On 7/20/12 I e-mailed again since no one had responded in 3 business days. I advised the company that I would be filing a complaint with the Better Business Bureau. My response was a duplicate of the "form" e-mail they had sent me on 7/13/12.
I filed a complaint with the Better Business Bureau (BBB) on 7/20/12. On 7/23/12 the BBB e-mailed me to advise that they had sent my complaint to the company. As of today, AW Autopro has not even responded to the BBB.
I continue to e-mail the refund department of AW Autopro weekly. I advised them that I was forced to file a complaint with the BBB. I also let them know that if they send me the cancellation refund I am entitled to (I never even filed a claim on the extended warranty and paid $2, 476.00) I would cancel my complaint with the BBB.I have also recently spoken to an attorney who will be sending them a letter on my behalf.
This report was posted on Ripoff Report on 08/02/2012 01:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/A-W-Autopro/Lake-Balboa-California-91406/A-W-Autopro-Horrendous-customer-service-re-extended-warranty-cancellation-refund-Lake-Ba-921262. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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