- Report: #521262
Complaint Review: AA Auto Warranty, AA Autoprotection, Consumer Direct Warranty Services
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| AA Auto Warranty, AA Autoprotection, Consumer Direct Warranty Services 901 a Manuta pike Suite 104
Internet United States of America |
|
AA Auto Warranty, AA Autoprotection, Consumer Direct Warranty Services Scam, A complete ripoff, Internet
*Consumer Comment: longhunter
*Consumer Comment: This is like a broken record
*Consumer Comment: What a crock of CACA
*UPDATE EX-employee responds: Very Funny!
*Consumer Comment: Who are you?
*UPDATE EX-employee responds: Just stop.
*Consumer Comment: AA Autowarranty is guilty
*Consumer Comment: Follow-up
*UPDATE Employee: Pre-existing Claims are Never Covered
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On August 30, 2009 I purchased a auto warranty from AA Autowarranty. This warranty was told to me by Mat At AA Autowarranty to cover my Engine Transmission, and Differential. He informed me that my warranty was going to be in effect from the first day I purchased the vehicle warranty. On Sept 30 I called the warranty company to report my vehicle had broken down They informed me to call a wrecker service and pay the towing this made me mad because it was my understanding that I had towing included in my warranty. I had the vehicle towed to Bill Butler Chrysler, Dodge. It took me about two weeks going back and forth with the claims company and the warranty company to get them to approve for them to start the claim on my vehicle so the dealer could start repairing my vehicle. On Oct. 8 they sent a diagnosis request for to the dealer to have them tare down my transmission and find out what the problem was.
On the 14 of October they informed me they was going to send a adjuster out to take a look at the van. On the 15 I found out from the dealer they was not going to pay to have my vehicle repair. They informed me that the warranty company said that they was not going to fix it because of the problem they claimed was pre-existing from years of wear and tear of normal driving over the life of the vehicle. This was really stupid to me seem they knew upfront what the mileage was on my vehicle before we had a agreement for the warranty. They also informed me they would not pay for my vehicles tow, vehicle diagnostics, rental, or any thing the repair company had done. I am currently out of pocket about $300.00 from the rental and tow. and the repair company is going to charge around $800.00 for the work they have done so far. I hope someone can help me with this problem or put this in the hands of some one who can. This is a rip off scheme that a lot of warranty companies are using to steal peoples money. I am going to do what ever I can to take legal actions against this company.
This report was posted on Ripoff Report on 11/08/2009 04:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/AA-Auto-Warranty-AA-Autoprotection-Consumer-Direct-Warranty-Services/internet/AA-Auto-Warranty-AA-Autoprotection-Consumer-Direct-Warranty-Services-Scam-A-complete-r-521262. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
longhunter
AUTHOR: longhunter - (United States of America)
SUBMITTED: Wednesday, December 19, 2012
At no time was this explained to me or hinted by AA auto that they just sold not covered. What they did tell me is how good the coverage was.
#2 Consumer Comment
This is like a broken record
AUTHOR: Honestabe - (U.S.A.)
SUBMITTED: Wednesday, September 22, 2010
#3 Consumer Comment
What a crock of CACA
AUTHOR: Nvassarx - (U.S.A.)
SUBMITTED: Thursday, August 26, 2010
YOUR company IS A FRAUD.
EXAMPLE:
I buy INSURANCE and or change jobs, HEALTHY for 50 years! Have heat problem, do heart bypass surgery. Then you dont pay the bill because i have way and tear from old age. Deny claim and leave my with the bill!
FRAUDDDDDDDDDDDDDDDDDDDDDDD
I will not buy your product, which i was looking at today!
Nvassarx
#4 UPDATE EX-employee responds
Very Funny!
AUTHOR: VAD - (U.S.A.)
SUBMITTED: Wednesday, June 23, 2010
But it's not funny. Please stop, just change the name on the account please.
#5 Consumer Comment
Who are you?
AUTHOR: vadsky - (United States of America)
SUBMITTED: Sunday, June 20, 2010
#7 Consumer Comment
AA Autowarranty is guilty
AUTHOR: vadsky - (United States of America)
SUBMITTED: Thursday, June 03, 2010
Brac,
Did you get anywhere with this?
Thanks,
TTII
#9 UPDATE Employee
Pre-existing Claims are Never Covered
AUTHOR: Customer Relations - (United States of America)
SUBMITTED: Monday, November 16, 2009
This rebuttal is filed on behalf of AA Auto Protection, one of the companies mentioned in this report. AA Auto Protection is a broker of vehicle protection plans. We do not approve, deny, or process claims. We did not deny Broc's claim. We present plans to customers, and process enrollments. Broc selected one plan of the several that were presented. We do not offer any plans, nor have we ever, that are active on the first day after enrollment. All calls are monitored by our company, and misrepresentation of plans is not tolerated.
Broc's claim was made only 1 month after enrollment in the plan. His claim was denied because it was judged to be a pre-existing condition. Meaning, the problem with his vehicle was more than 2 weeks old. This was evident by the wear shown on the failed components. The amount of wear visible was more than could have been created over a 2 week period. Therefore, it was denied as a pre-existing condition.
The plan that Broc selected will pay for legitimate claims, but none will pay for pre-existing conditions. Given the amount of wear on the failed parts, it's reasonable to conclude that it was evident at the time of enrollment that the vehicle would soon need repairs. Obtaining a warranty or vehicle protection plan with the intent of using it to repair a problem that currently exists on a vehicle is insurance fraud.
