Complaint Review: AA Auto Warranty - Trevose Pennsylvania
- AA Auto Warranty 2577 Interplex Dr Suite 101 Trevose, Pennsylvania United States of America
- Phone: 8882224445
- Web: http://www.aaautowarranty.com/conta...
- Category: Auto Warranty
AA Auto Warranty RIPOFF CANCEL BEFORE THEY TAKE YOUR MONEY!!! Trevose, Pennsylvania
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They are very rude to you when the claim has been denied. They even tried to call me a crook and a fraud when I had an incident when the 30 days/1,000 waiting period. When I tried to call back to request a refund they were totally rude telling me it was a pre-existing condition when I bought a used vehicle. DO NOT BUY WARRANTY FROM THEM! THEY ARE CROOKS AS YOU CAN SEE EVERYONE IS REPORTING ON HERE.....
I pasted the conversation with the "SALES MANAGER" GABE A.
Gabe:
Hello Michael Mendoza. How may I help you?
Michael Mendoza:
Please cancel my warranty I am highly pissed off and I want my full refund.
Gabe:
Michael, in order to cancel your plan you must speak to the cancelation department
Gabe:
Jim Fortino at Ext 175
Michael Mendoza:
ok thanks
Gabe:
I see you had a clain denied for pre existing conditions
Gabe:
is that why you want to cancel?
Michael Mendoza:
Which I don't see how it could be pre-existing
Gabe:
because the mechanic and the adjustor saw that it was wrong with the car before the 30 day/1000 mile grace period was up
Michael Mendoza:
the 30 day, 1000 mile was up on 10/4/12
Michael Mendoza:
I went on road trip that was in Colorado and all the way to Georgia
Michael Mendoza:
I just got back today and had the vehicle checked out and then when I used the extended warranty its supposedly pre-existing
Gabe:
ok but motor mounts showed wear that showed this issue was there much longer
Gabe:
this is not just a claim denial, there is enough facts to show that this issue is pre existing
Michael Mendoza:
The repair shop didn't say it was wear there was a crack on it
Gabe:
According to the report your shop and the adjustor both agreed it was pre existing conditions
Michael Mendoza:
it was due to be driving far...that is why he agreed because I told him I've been driving from state to state....
Michael Mendoza:
I had repairs done with the same repair shop and they never detected that or they would of told me because I asked them to completely check the vehicle before i bought the warranty
Gabe:
Michael
Gabe:
I am not taking sides
Gabe:
The facts are this was pre existing
Gabe:
thats why it was declined
Gabe:
had it been non pre existing it would have been covered
Michael Mendoza:
But it was not...I just think you guys didn't want to pay for it
Gabe:
but, this time it was deemed pre existing by your shop and the adjustor and therefore is not covered
Gabe:
sir, if it was not for YOUR shop and the Adjustor both AGREEING that it is pre existing then we would not be having this discussion
Gabe:
but, since it was declined i understand you are upset
Gabe:
2nd) we are not denying the claim AA Auto is a broker
Gabe:
we are your agents
Gabe:
but Interstate is the admin( warranty comp)
Gabe:
They are the ones who pay claims
Michael Mendoza:
and since you guys keep saying its pre-existing i will be filing a BBB complaint with both AA And Interstate
Gabe:
they have A rating and have been in business for over 40 yrs
Gabe:
sir, we dont say anything
Gabe:
the shop and the adjustor submit a report to the admin ( interstate)
Gabe:
that is where this pre existing is coming from
Gabe:
not from aa auto
Gabe:
but according to the FACTS, this claim was denied due to pre existing conditions
Michael Mendoza:
well I definitely hope you guys give me my full refund back or i will constantly call to get my money back and if its comes to this I will contact my attorney to sue you guys for not giving my full refund.
Gabe:
well it has been over 30 days they will not give you a full refund
Gabe:
the rules is 30 days full refund
Gabe:
after 30 days there is a cancelation fee
Gabe:
but you can call Jim Ext 175 he will tell you the same thing
Michael Mendoza:
oh wow so you guys are taking 2 months of my money and I HAVE TO PAY A cancel fee
Michael Mendoza:
you guys are crooks
Gabe:
sir
Gabe:
you are the one who is a crook
Gabe:
you try to make fraud claims
Michael Mendoza:
it was not a fraud claim and that is funny "Your not taking sides"
Michael Mendoza:
wow! shows how great customer service is
Gabe:
I am not in customer service
Michael Mendoza:
well you are not being professional at all for your company
Gabe:
but I am basing this discussion on the facts and not opinion
Gabe:
that is your OPINION
Gabe:
the FACT is you were denied for pre existing
Michael Mendoza:
you just called me a crook for making a fraud claim that is really over the top.
Gabe:
I did not make that judgement your shop did
Michael Mendoza:
Well you guys didn't understand it when the shop told you guys
Gabe:
well sir, maybe if you read your accusations you would see why I called you as i did
Gabe:
they didnt tell US anything
Gabe:
they told Interstate
Gabe:
Interstate is your warranty comp
Gabe:
We are the broker
Gabe:
We did not deny your claim
Gabe:
we did not do anything accept relay the info to you
Gabe:
Unfortunately you do not agree
Michael Mendoza:
You did in fact relay that I am a crook and and a fraud which is something I wouldn't hear especially when it comes from a AUTO WARRANTY service
Michael Mendoza:
but whatever...I will be contacting my attorney to sue you guys for not giving my money back and trying to charge me additional charges. also will be filing BBB complaint.....Have a good day.
Gabe:
good luck sir
Gabe:
I have nothing else to sat
Gabe:
say
Gabe:
If you would like to speak to anyone else please have your attorney contact us
Gabe:
Good luck
This report was posted on Ripoff Report on 10/11/2012 01:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aa-auto-warranty/trevose-pennsylvania-19053/aa-auto-warranty-ripoff-cancel-before-they-take-your-money-trevose-pennsylvania-953810. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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