• Report: #865779

Complaint Review: AAA Auto Insurance

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  • Submitted: Mon, April 09, 2012
  • Updated: Mon, April 09, 2012

  • Reported By: Ron — Los Angeles California United States of America
AAA Auto Insurance
Los Angeles, California United States of America

AAA Auto Insurance Ripped Me on Total Loss Vehicle Claim Los Angeles, California

*Author of original report: Comments by the AAA Auto Insurance Adjuster

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What AAA Auto Insurance did to me brings a whole new meaning to the term "Ripoff!"  I was in a car accident which was deemed 100% not my fault, which was also included in the police report.  After my car sat in the shop for 3 weeks accruing $60/day storage fees, AAA decided my car was a total loss but only paid the repair cost of $7500 by way of a check to my finance company.  I still owed $10,500 on the loan and now was forced to keep a car that was entirely worthless to me. 

Because of the way they handled it my GAP coverage did not pay the remainder, plus now I was also stuck with body shop storage fees of $1260.  In the end I had a worthless/totaled car, an outstanding loan balance of $3000 and a second lien the body shop put on the car because of the $1260.

AAA stated they were not required to do a payoff which is absolutely insane!  I was 100% not at fault and have no car and a remaining loan balance of $3000 since the GAP coverage got denied.  I cannot imagine how this can possibly be legal.

This report was posted on Ripoff Report on 04/09/2012 05:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/AAA-Auto-Insurance/Los-Angeles-California-/AAA-Auto-Insurance-Ripped-Me-on-Total-Loss-Vehicle-Claim-Los-Angeles-California-865779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 Author of original report

Comments by the AAA Auto Insurance Adjuster

AUTHOR: Ron - (United States of America)

When I argued with the AAA Insurance adjuster that the way they were handling the claim could not possibly be legal - or at least somewhat ethical - he stated that my comp/collision should cover the remaining balance of the loan.  I then asked him if the situation was reversed and their driver was in the exact same position, would AAA's comp/collision voluntarily pay the $3,000 shortage out of the goodness of their hearts...he laughed!

This story is so horrendous that whenever I explain the situation I literally do not know where to begin!  If that's not bad enough, I suffered some residual back/neck pain from the accident and now with no vehicle and damaged credit due to my inability to pay off a car loan with no car and a subsequent 2nd lien from the body shop, travel to & from the dr's office was simply too much to handle!

Thank you AAA Auto Insurance...I intend to share this story with everyone I possibly can and trust in my heart that what comes around goes around...
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